2020-21 Reference - Text Report

Location (145)	7.4 Reference Questions	Reference Questions per Capita	Reference Questions per Hour Open	Reference Questions per Visit	Reference Questions per Librarian FTE	Reference Questions per Staff FTE

Median	8,208	0.09	5.09	0.4168	1,060.16	302.83
Total	5,604,952
Average	38,655	0.17	17.14	1.2703	1,669.29	433.86
Maximum	2,827,171	2.53	341.89	35.5664	14,591.67	2,878.66
Minimum	-1	0.00	0.00	0.0000	-0.02	-0.01
California State Library	2,827,171	0.04	3.84	0.2073	824.04	250.66
ORANGE COUNTY PUBLIC LIBRARIES	492,429	0.30	10.39	0.4657	4,138.06	1,302.72
RIVERSIDE COUNTY LIBRARY SYSTEM	169,271	0.12	3.84	0.4931	3,255.21	743.04
LA COUNTY LIBRARY	159,397	0.05	5.84	0.1544	596.99	143.99
ANAHEIM PUBLIC LIBRARY	132,623	0.38	24.17	1.0745	6,028.32	2,001.86
SANTA CLARA COUNTY LIBRARY	97,535	0.22	16.71	0.2782	1,060.16	310.72
NEWPORT BEACH PUBLIC LIBRARY	78,088	0.91	23.14	0.6654	5,205.87	1,570.24
SHASTA PUBLIC LIBRARIES	64,626	0.36	10.78	0.2684	11,142.41	2,878.66
ALAMEDA COUNTY LIBRARY	61,180	0.10	35.72	0.4693	838.08	251.77
SAN FRANCISCO PUBLIC LIBRARY	58,188	0.07	25.49	0.8431	282.47	86.59
LONG BEACH PUBLIC LIBRARY	51,792	0.11	12.66	0.3922	1,307.88	390.24
SAN JOSE PUBLIC LIBRARY	50,253	0.05	7.38	0.1010	562.74	134.92
MORENO VALLEY PUBLIC LIBRARY	43,775	0.21	6.55	0.7562	14,591.67	1,744.02
STOCKTON-SAN JOAQUIN COUNTY PUBLIC LIBRARY	43,122	0.06	2.02	0.3573	1,796.75	574.96
ESCONDIDO PUBLIC LIBRARY	42,917	0.28	28.05	0.5530	6,131.00	1,907.42
PALO ALTO CITY LIBRARY	42,514	0.63	92.42	0.4359	1,515.65	693.77
CARLSBAD CITY LIBRARY	42,342	0.37	19.40	2.0947	1,642.44	410.01
SOLANO COUNTY LIBRARY	39,667	0.10	1.98	0.1293	976.30	329.38
SANTA MONICA PUBLIC LIBRARY	38,976	0.42	341.89	3.9731	1,856.00	815.40
PASADENA PUBLIC LIBRARY	38,643	0.27	12.65	0.5776	1,458.23	379.04
SUNNYVALE PUBLIC LIBRARY	34,079	0.22	70.41	0.8561	2,080.53	829.17
KERN COUNTY LIBRARY	31,444	0.03	3.37	0.6836	3,144.40	457.03
ONTARIO CITY LIBRARY	30,624	0.17	7.66	0.5173	2,784.00	805.89
BURBANK PUBLIC LIBRARY	29,492	0.28	18.05	0.5013	1,200.33	458.88
PLEASANTON PUBLIC LIBRARY	27,359	0.35	31.52	0.6634	2,410.48	832.85
VENTURA COUNTY LIBRARY	26,687	0.11	1.55	17.1400	1,906.21	396.42
STANISLAUS COUNTY FREE LIBRARY	26,000	0.05	3.10	0.1265	1,238.10	230.91
ROSEVILLE PUBLIC LIBRARY	22,406	0.15	4.02	0.1562	2,560.69	753.14
MURRIETA PUBLIC LIBRARY	21,777	0.19	43.21	0.3627	4,355.40	1,177.14
OAKLAND PUBLIC LIBRARY	21,670	0.05	3.88	0.6106	226.20	82.15
A. K. SMILEY PUBLIC LIBRARY	20,516	0.29	22.28	0.5508	10,258.00	777.12
ALHAMBRA CIVIC CENTER LIBRARY	19,591	0.23	25.05	1.1073	1,632.58	612.22
TULARE COUNTY FREE LIBRARY	19,389	0.05	4.56	1.3640	1,762.64	412.53
WHITTIER PUBLIC LIBRARY	19,059	0.22	36.86	4.4687	1,657.30	677.29
CHULA VISTA PUBLIC LIBRARY	18,524	0.07	3.08	0.1403	1,279.28	480.77
RANCHO CUCAMONGA PUBLIC LIBRARY	18,176	0.10	22.27	0.7676	1,298.29	330.47
PLACENTIA LIBRARY DISTRICT	17,768	0.35	14.35	0.2212	1,366.77	690.02
RIVERSIDE PUBLIC LIBRARY	16,709	0.05	6.07	1.2061	1,856.56	278.48
SAN MATEO PUBLIC LIBRARY	16,278	0.15	33.09	0.6468	964.91	301.67
BUENA PARK LIBRARY DISTRICT	16,161	0.20	10.91	0.3976	2,693.50	598.56
RANCHO MIRAGE PUBLIC LIBRARY	15,557	0.83	11.55	0.3995	1,196.69	622.28
CAMARILLO PUBLIC LIBRARY	15,299	0.22	40.69	0.6525	2,549.83	594.60
HUMBOLDT COUNTY LIBRARY	15,102	0.12	6.46	0.0000	2,157.43	543.24
BEVERLY HILLS PUBLIC LIBRARY	14,819	0.44	26.46	2.0957	1,230.81	314.70
MONTEREY COUNTY FREE LIBRARIES	13,704	0.06	12.67	1.3870	783.09	194.38
ARCADIA PUBLIC LIBRARY	13,665	0.24	72.69	0.4296	1,301.43	503.69
SANTA ANA PUBLIC LIBRARY	12,587	0.04	26.67	1.9951	899.07	254.28
MONROVIA PUBLIC LIBRARY	12,469	0.32	5.07	6.9894	1,466.94	767.32
LOMPOC PUBLIC LIBRARY	11,417	0.21	39.64	2.1977	2,854.25	815.50
ST. HELENA PUBLIC LIBRARY	11,388	1.88	15.64	1.1407	5,694.00	1,779.38
MERCED COUNTY LIBRARY	11,255	0.04	4.40	0.0000	2,251.00	468.96
PASO ROBLES CITY LIBRARY	11,098	0.36	3.89	0.2021	3,699.33	1,088.04
GOLETA VALLEY LIBRARY	10,888	0.11	36.29	2.0386	3,629.33	506.42
THOUSAND OAKS LIBRARY	10,817	0.09	47.03	0.4983	686.79	198.48
OCEANSIDE PUBLIC LIBRARY	10,815	0.06	2.96	0.1222	901.25	254.77
CERRITOS PUBLIC LIBRARY	10,779	0.22	0.00	0.0000	1,539.86	234.33
NATIONAL CITY PUBLIC LIBRARY	10,744	0.17	12.52	0.5769	2,959.78	686.08
GLENDALE LIBRARY, ARTS & CULTURE	10,721	0.05	8.13	0.6046	385.79	148.59
FULLERTON PUBLIC LIBRARY	10,717	0.08	19.28	0.3781	893.08	529.23
MISSION VIEJO LIBRARY	10,557	0.11	6.28	0.0000	728.07	281.52
ORANGE PUBLIC LIBRARY	10,470	0.08	11.04	0.1375	805.38	258.84
HARRISON MEMORIAL LIBRARY	10,159	2.53	0.00	0.0000	2,539.75	1,562.92
BERKELEY PUBLIC LIBRARY	10,000	0.09	34.72	0.4885	275.48	86.17
GLENDORA LIBRARY & CULTURAL CENTER	9,863	0.19	14.42	0.4785	1,387.20	486.82
UPLAND PUBLIC LIBRARY	9,787	0.12	5.09	0.2994	9,787.00	1,046.74
SAN BERNARDINO PUBLIC LIBRARY	9,569	0.04	2.74	1.5938	2,392.25	434.95
BEAUMONT LIBRARY DISTRICT	9,560	0.16	4.76	0.6613	1,318.62	796.67
TORRANCE PUBLIC LIBRARY	9,350	0.06	2.95	0.1015	519.44	149.60
SAN BENITO COUNTY FREE LIBRARY	9,105	0.15	222.07	35.5664	1,821.00	758.75
MILL VALLEY PUBLIC LIBRARY	9,014	0.62	27.15	3.1353	1,382.52	622.08
MARIN COUNTY FREE LIBRARY	8,754	0.06	2.42	0.1738	279.68	78.13
SOUTH PASADENA PUBLIC LIBRARY	8,577	0.33	42.04	1.1306	1,116.80	479.70
BENICIA PUBLIC LIBRARY	8,208	0.30	26.48	2.3833	1,278.50	439.87
REDONDO BEACH PUBLIC LIBRARY	7,844	0.12	10.49	0.4168	1,743.11	522.93
PALMDALE CITY LIBRARY	7,691	0.05	11.48	0.9903	2,563.67	627.84
SAN BRUNO PUBLIC LIBRARY	7,468	0.17	64.38	1.7081	1,493.60	794.47
SANTA CLARA CITY LIBRARY	6,633	0.05	3.92	0.1392	400.30	121.53
EL SEGUNDO PUBLIC LIBRARY	6,565	0.39	1.37	0.7127	1,313.00	373.01
PALOS VERDES LIBRARY DISTRICT	6,498	0.10	1.04	0.1250	433.20	154.71
LIVERMORE PUBLIC LIBRARY	6,410	0.07	1.62	0.1686	512.80	173.24
BANNING LIBRARY DISTRICT	6,274	0.18	3.55	1.0488	6,274.00	1,045.67
LODI PUBLIC LIBRARY	6,224	0.09	12.35	0.0432	3,556.57	452.65
BELVEDERE-TIBURON LIBRARY	5,907	0.51	0.00	0.0000	694.94	393.80
MADERA COUNTY LIBRARY	5,715	0.04	1.84	0.1227	1,905.00	285.75
ALAMEDA FREE LIBRARY	5,685	0.07	3.10	0.6942	516.82	196.03
TULARE PUBLIC LIBRARY	5,460	0.08	3.91	0.3428	1,365.00	507.91
LOS GATOS LIBRARY	5,299	0.17	1.87	0.1311	847.84	338.59
YORBA LINDA PUBLIC LIBRARY	5,294	0.08	4.08	0.0635	542.97	130.59
WATSONVILLE PUBLIC LIBRARY	5,060	0.10	3.76	0.1887	506.00	202.40
SANTA MARIA PUBLIC LIBRARY	4,997	0.03	1.37	0.1636	555.22	117.58
PACIFIC GROVE PUBLIC LIBRARY	4,859	0.31	38.56	1.4150	1,766.91	777.44
SIMI VALLEY PUBLIC LIBRARY	4,845	0.04	6.07	0.1896	1,211.25	293.64
SIERRA MADRE PUBLIC LIBRARY	4,837	0.45	11.33	0.4743	1,402.03	588.44
MONTEREY PARK BRUGGEMEYER LIBRARY	4,478	0.07	26.65	0.9741	639.71	248.78
CALAVERAS COUNTY LIBRARY	4,413	0.10	0.74	0.1408	4,413.00	382.08
CITY OF COMMERCE PUBLIC LIBRARY	4,358	0.34	55.87	10.3762	484.22	105.01
MOUNTAIN VIEW PUBLIC LIBRARY	4,190	0.05	16.24	0.0564	274.75	123.24
PLUMAS COUNTY LIBRARY	4,048	0.19	0.69	0.3867	1,488.24	356.02
CORONA PUBLIC LIBRARY	4,001	0.02	2.59	0.0640	571.57	210.58
VICTORVILLE CITY LIBRARY	4,000	0.03	83.33	13.6986	4,000.00	400.00
MENLO PARK PUBLIC LIBRARY	3,970	0.11	0.00	0.0000	794.00	283.57
SAN LEANDRO PUBLIC LIBRARY	3,950	0.05	21.82	0.0000	168.09	87.58
BURLINGAME PUBLIC LIBRARY	3,821	0.10	68.23	0.7083	303.74	134.02
MARIPOSA COUNTY LIBRARY	3,650	0.20	1.29	0.0000	3,650.00	1,042.86
EL DORADO COUNTY LIBRARY	3,400	0.02	0.46	0.0123	850.00	94.84
TEHAMA COUNTY LIBRARY	3,330	0.05	1.36	0.0000	832.50	277.50
CALABASAS CITY LIBRARY	3,118	0.13	6.84	0.3389	623.60	207.87
SALINAS PUBLIC LIBRARY	2,400	0.01	1.63	0.1339	200.00	68.57
AMADOR COUNTY LIBRARY	2,389	0.06	2.10	2.4303	2,389.00	308.26
PLACER COUNTY LIBRARY	2,224	0.01	0.82	0.0382	171.08	44.95
FOLSOM PUBLIC LIBRARY	2,180	0.03	2.06	0.0258	545.00	167.69
SIGNAL HILL PUBLIC LIBRARY	2,156	0.19	0.00	0.0000	2,156.00	1,078.00
COALINGA-HURON LIBRARY DISTRICT	1,926	0.08	0.61	0.3369	1,926.00	175.09
KINGS COUNTY LIBRARY	1,914	0.01	0.49	0.5448	382.80	109.31
MONTEREY PUBLIC LIBRARY	1,800	0.06	0.00	0.0000	629.37	224.44
REDWOOD CITY PUBLIC LIBRARY	1,716	0.02	2.62	0.0593	120.42	36.07
ALTADENA LIBRARY DISTRICT	1,455	0.03	0.40	0.1740	161.67	55.96
LARKSPUR PUBLIC LIBRARY	1,296	0.11	13.50	1.3787	648.00	308.57
CROWELL PUBLIC LIBRARY	1,218	0.09	6.96	0.1504	243.60	65.17
COVINA PUBLIC LIBRARY	1,200	0.02	12.77	0.9427	600.00	106.48
YOLO COUNTY LIBRARY	1,178	0.01	0.86	0.0682	83.78	31.48
SAUSALITO PUBLIC LIBRARY	1,064	0.14	12.37	0.4249	354.67	304.00
COLUSA COUNTY FREE LIBRARY	901	0.04	0.17	0.0718	450.50	100.11
SOUTH SAN FRANCISCO PUBLIC LIBRARY	884	0.01	0.41	0.0224	62.87	21.31
PALM SPRINGS PUBLIC LIBRARY	828	0.02	1.82	0.0640	127.38	57.50
LAKE COUNTY LIBRARY	809	0.01	0.17	0.0000	809.00	72.56
FRESNO COUNTY PUBLIC LIBRARY	753	0.00	0.04	0.0000	13.94	2.79
TUOLUMNE COUNTY LIBRARY	630	0.01	0.32	0.0419	630.00	114.55
MONO COUNTY FREE LIBRARY	611	0.05	0.07	0.0142	155.47	63.91
POMONA PUBLIC LIBRARY	602	0.00	0.55	0.2921	267.56	61.74
OXNARD PUBLIC LIBRARY	593	0.00	0.09	0.1117	51.57	22.21
ALPINE COUNTY LIBRARY/ARCHIVES	541	0.48	0.90	3.4459	541.00	181.54
LOOMIS LIBRARY & COMMUNITY LEARNING CENTER	421	0.06	0.83	0.3938	421.00	120.29
MODOC COUNTY LIBRARY	350	0.04	0.29	0.0000	350.00	122.81
RICHMOND PUBLIC LIBRARY	346	0.00	1.62	0.0000	38.44	9.11
DEL NORTE COUNTY LIBRARY DISTRICT	235	0.01	0.15	0.0144	0.00	54.02
TRINITY COUNTY FREE LIBRARY	221	0.02	0.12	0.0147	221.00	81.85
BUTTE COUNTY LIBRARY	185	0.00	0.02	0.0013	23.13	7.25
LASSEN LIBRARY DISTRICT	164	0.01	0.20	0.0250	381.40	43.85
MOORPARK CITY LIBRARY	160	0.00	0.12	0.0121	53.33	21.33
EL CENTRO PUBLIC LIBRARY	121	0.00	0.12	0.0239	121.00	11.00
COLTON PUBLIC LIBRARY	118	0.00	0.21	0.1807	78.67	78.67
INGLEWOOD PUBLIC LIBRARY	38	0.00	0.18	1.9000	4.22	2.00
SAN JUAN BAUTISTA CITY LIBRARY	2	0.00	0.00	0.0044	0.00	0.00
SAN MATEO COUNTY LIBRARIES	-1	0.00	0.00	0.0000	-0.02	-0.01