2011-12 Reference - Text Report

Location (177)	7.4 Reference Questions	Reference Questions per Capita	Reference Questions per Hour Open	Reference Questions per Visit	Reference Questions per Librarian FTE	Reference Questions per Staff FTE

Median	43,808	0.55	8.83	0.1167	5,774.67	980.05
Total	45,250,432
Average	255,652	0.83	31.45	0.1313	7,134.26	1,125.96
Maximum	22,625,216	8.64	3,512.27	0.4500	36,992.63	4,147.03
Minimum	38	0.01	0.03	0.0016	302.42	19.00
California State Library	22,625,216	0.62	0.00	0.1439	7,374.77	1,184.80
LOS ANGELES PUBLIC LIBRARY	3,249,938	0.85	22.20	0.2351	10,383.19	2,409.15
LA COUNTY LIBRARY	2,039,833	0.61	10.36	0.1724	8,464.04	771.79
SAN DIEGO PUBLIC LIBRARY	1,299,071	0.98	19.66	0.2319	11,637.29	1,845.11
ORANGE COUNTY PUBLIC LIBRARIES	1,065,005	0.69	12.88	0.2158	10,000.05	2,221.07
SAN FRANCISCO PUBLIC LIBRARY	954,450	1.17	14.56	0.1317	4,659.72	828.02
OAKLAND PUBLIC LIBRARY	724,067	1.74	24.63	0.3100	9,084.91	2,059.88
SAN JOSE PUBLIC LIBRARY	666,414	0.69	19.56	0.1080	9,091.60	1,419.84
SAN DIEGO COUNTY LIBRARY	551,304	0.52	6.22	0.0931	6,410.51	1,158.20
LONG BEACH PUBLIC LIBRARY	454,909	0.98	21.13	0.3438	10,805.44	2,121.98
ALAMEDA COUNTY LIBRARY	450,647	0.84	24.66	0.0916	10,991.39	1,076.04
RIVERSIDE COUNTY LIBRARY SYSTEM	441,269	0.38	6.50	0.1081	8,485.94	1,131.46
SANTA CLARA COUNTY LIBRARY	352,541	0.85	16.55	0.1129	5,039.90	805.66
CARLSBAD CITY LIBRARY	299,464	2.78	34.15	0.3489	11,429.92	1,629.74
RIVERSIDE PUBLIC LIBRARY	295,941	0.96	14.76	0.2626	36,992.63	2,692.33
FRESNO COUNTY PUBLIC LIBRARY	276,904	0.30	3.74	0.0779	5,768.83	621.60
SOLANO COUNTY LIBRARY	246,485	0.68	10.84	0.1314	7,469.24	1,293.88
SONOMA COUNTY LIBRARY	244,342	0.50	9.68	0.1214	4,508.99	1,099.01
SAN MATEO COUNTY LIBRARIES	235,000	0.87	7.68	0.1027	5,926.86	1,293.84
SACRAMENTO PUBLIC LIBRARY	222,215	0.16	4.31	0.0548	3,002.91	480.98
STOCKTON-SAN JOAQUIN COUNTY PUBLIC LIBRARY	220,343	0.35	11.99	0.2043	10,492.52	2,592.27
ONTARIO CITY LIBRARY	205,438	1.24	37.02	0.2947	15,802.92	2,114.65
SAN LUIS OBISPO CITY-COUNTY LIBRARY	199,810	0.83	10.79	0.2216	5,223.79
NEWPORT BEACH PUBLIC LIBRARY	191,567	2.23	15.32	0.1675	11,972.94	1,907.66
KERN COUNTY LIBRARY	190,983	0.22	7.41	0.2310	8,376.45	1,200.40
SANTA MONICA PUBLIC LIBRARY	188,585	2.09	19.59	0.1348	4,866.71	1,089.46
TORRANCE PUBLIC LIBRARY	177,443	1.21	13.80	0.2947	9,099.64	1,591.42
SANTA CRUZ PUBLIC LIBRARIES	168,057	0.81	10.14	0.1213	8,146.24	1,074.12
BURBANK PUBLIC LIBRARY	166,512	1.59	20.59	0.1470	6,909.21	1,684.49
RANCHO CUCAMONGA PUBLIC LIBRARY	166,250	0.98	29.06	0.2766	13,854.17	1,696.43
MARIN COUNTY FREE LIBRARY	160,117	1.15	7.95	0.1412	5,457.29	1,237.76
BERKELEY PUBLIC LIBRARY	147,739	1.29	19.48	0.1370	4,463.41	816.33
MONTEREY COUNTY FREE LIBRARIES	144,960	0.66	6.11	0.1512	8,527.06	1,178.54
PLACER COUNTY LIBRARY	140,680	0.74	8.14	0.2110	19,192.36	1,816.63
SUNNYVALE PUBLIC LIBRARY	136,261	0.95	43.42	0.1833	6,840.41	1,746.26
THOUSAND OAKS LIBRARY	133,578	1.04	25.16	0.2029	7,396.35	1,058.55
SANTA CLARITA PUBLIC LIBRARY	130,000	0.73	13.76	0.1846	11,818.18	1,397.85
MISSION VIEJO LIBRARY	126,890	1.35	41.93	0.1604	8,197.03	2,123.68
MORENO VALLEY PUBLIC LIBRARY	120,264	0.61	45.68	0.4500	24,052.80	4,147.03
SANTA CLARA CITY LIBRARY	116,935	0.98	32.28	0.0801	9,171.37	1,208.38
CHULA VISTA PUBLIC LIBRARY	115,157	0.46	17.66	0.1586	9,800.60	3,903.63
STANISLAUS COUNTY FREE LIBRARY	114,868	0.22	4.66	0.0000	7,179.25	541.70
GLENDALE LIBRARY, ARTS & CULTURE	113,974	0.59	8.99	0.1172	5,225.77	757.15
ALHAMBRA CIVIC CENTER LIBRARY	113,406	1.36	39.25	0.2147	10,800.57	2,185.09
YOLO COUNTY LIBRARY	112,294	0.77	8.75	0.1537	7,561.89	1,971.80
MOUNTAIN VIEW PUBLIC LIBRARY	105,700	1.40	29.67	0.1199	6,606.25	1,483.51
PLEASANTON PUBLIC LIBRARY	104,160	1.46	33.57	0.1856	8,169.41	2,327.60
ANAHEIM PUBLIC LIBRARY	103,627	0.30	6.99	0.0784	4,888.07	856.99
EL SEGUNDO PUBLIC LIBRARY	100,780	6.03	14.65	0.3976	20,156.00	2,723.78
RANCHO MIRAGE PUBLIC LIBRARY	99,966	4.44	35.42	0.3089	9,996.60	3,301.39
ESCONDIDO PUBLIC LIBRARY	99,853	0.68	0.00	0.1924	9,077.55	1,501.55
WHITTIER PUBLIC LIBRARY	99,341	1.16	36.23	0.2362	7,095.79	1,608.50
BEVERLY HILLS PUBLIC LIBRARY	98,656	2.88	25.23	0.1959	7,046.86	1,099.23
CERRITOS PUBLIC LIBRARY	97,621	1.98	29.15	0.0943	13,945.86	966.54
SAN RAFAEL PUBLIC LIBRARY	97,319	1.67	20.50	0.2733	10,873.63	2,971.57
SALINAS PUBLIC LIBRARY	91,319	0.60	3,512.27	0.1898	5,891.55	1,362.97
REDWOOD CITY PUBLIC LIBRARY	91,032	1.16	9.83	0.0773	6,813.77	1,174.45
SAN LEANDRO PUBLIC LIBRARY	89,746	1.04	12.78	0.1124	7,478.83	1,661.96
NATIONAL CITY PUBLIC LIBRARY	85,453	1.45	35.61	0.2779	17,090.60	845.90
YORBA LINDA PUBLIC LIBRARY	84,188	1.28	26.51	0.2497	8,634.67	1,566.58
TULARE COUNTY FREE LIBRARY	82,720	0.25	4.23	0.1919	8,272.00	1,216.47
FULLERTON PUBLIC LIBRARY	73,572	0.54	18.86	0.1629	5,747.81	1,451.12
PALOS VERDES LIBRARY DISTRICT	73,005	1.07	8.90	0.1186	4,055.83	931.90
SANTA BARBARA PUBLIC LIBRARY	69,410	0.32	5.07	0.0758	7,712.22	690.30
WATSONVILLE PUBLIC LIBRARY	69,282	1.17	14.17	0.1337	6,298.36	876.99
SHASTA PUBLIC LIBRARIES	68,956	0.39	10.69	0.0433	13,791.20	1,178.74
BURLINGAME PUBLIC LIBRARY	67,929	1.86	14.20	0.1503	6,169.75	1,233.28
ALAMEDA FREE LIBRARY	67,828	0.91	10.61	0.1575	7,332.76	1,524.22
MURRIETA PUBLIC LIBRARY	67,097	0.64	28.05	0.2267	12,199.45	2,274.47
SOUTH PASADENA PUBLIC LIBRARY	65,253	2.54	24.36	0.2037	8,817.97	2,098.17
VENTURA COUNTY LIBRARY	64,478	0.17	2.84	0.0473	4,298.53	540.24
SANTA ANA PUBLIC LIBRARY	63,248	0.19	14.48	0.1528	5,270.67	866.41
DOWNEY CITY LIBRARY	62,001	0.55	23.20	0.1668	12,400.20	3,263.21
SAN BERNARDINO PUBLIC LIBRARY	61,611	0.29	11.62	0.1213	13,691.33	1,521.26
NAPA COUNTY LIBRARY	60,672	0.46	7.96	0.0999	4,853.76	657.33
LIVERMORE PUBLIC LIBRARY	60,649	0.74	10.28	0.1209	5,513.55	1,358.32
ROSEVILLE PUBLIC LIBRARY	56,621	0.46	7.93	0.1009	5,147.36	753.94
CITY OF COMMERCE PUBLIC LIBRARY	54,731	4.25	6.12	0.1793	11,644.89	820.55
CORONA PUBLIC LIBRARY	53,399	0.35	26.07	0.1352	5,085.62	1,756.55
MENLO PARK PUBLIC LIBRARY	52,975	1.63	11.40	0.1755	7,848.15	1,552.61
OXNARD PUBLIC LIBRARY	50,818	0.25	7.63	0.0749	3,629.86	552.37
REDONDO BEACH PUBLIC LIBRARY	50,070	0.75	11.38	0.1100	5,563.33	1,216.18
HEMET PUBLIC LIBRARY	49,751	0.62	25.79	0.1749	24,875.50	2,314.00
CORONADO PUBLIC LIBRARY	47,771	2.06	14.91	0.1297	5,307.89	1,232.80
ORANGE PUBLIC LIBRARY	47,282	0.34	10.91	0.1055	3,377.29	739.13
A. K. SMILEY PUBLIC LIBRARY	47,274	0.68	14.31	0.1885	9,454.80	1,432.55
GLENDORA LIBRARY & CULTURAL CENTER	46,280	0.92	20.55	0.1829	6,105.54	1,247.78
UPLAND PUBLIC LIBRARY	45,642	0.61	20.71	0.2506	12,335.68	1,267.83
SAN MATEO PUBLIC LIBRARY	43,808	0.43	8.61	0.0821	3,129.14	517.76
PALO ALTO CITY LIBRARY	43,269	0.66	3.88	0.0513	1,109.46
CAMARILLO PUBLIC LIBRARY	43,202	0.65	13.11	0.0708	6,261.16	997.74
ARCADIA PUBLIC LIBRARY	42,518	0.75	14.00	0.0775	3,697.22	960.86
NEVADA COUNTY LIBRARY	41,640	0.43	4.95	0.1192	11,104.00	1,171.97
ALTADENA LIBRARY DISTRICT	40,765	0.76	8.44	0.1039	5,840.26	872.35
CALABASAS CITY LIBRARY	40,308	1.70	15.60	0.1833	7,328.73	1,521.06
BUTTE COUNTY LIBRARY	39,798	0.18	4.03	0.0592	13,266.00	808.08
MILL VALLEY PUBLIC LIBRARY	39,720	2.80	12.91	0.1575	4,667.45	1,283.36
OCEANSIDE PUBLIC LIBRARY	39,228	0.23	6.89	0.0830	3,191.86	771.90
CAMARENA MEMORIAL PUBLIC LIBRARY	38,603	0.98	14.33	0.3859	12,867.67	3,509.36
HUNTINGTON BEACH PUBLIC LIBRARY	38,096	0.20	3.57	0.0519	4,481.88	454.88
HUMBOLDT COUNTY LIBRARY	37,430	0.28	3.09	0.1014	4,158.89	763.88
INGLEWOOD PUBLIC LIBRARY	37,242	0.34	12.99	0.2010	4,043.65	725.40
MONROVIA PUBLIC LIBRARY	36,335	0.99	16.15	0.1736	4,274.71	1,191.31
RICHMOND PUBLIC LIBRARY	36,260	0.35	9.02	0.1416	2,746.97	536.39
PALMDALE CITY LIBRARY	34,539	0.22	17.13	0.0000	17,269.50	1,615.48
BELVEDERE-TIBURON LIBRARY	33,722	3.02	11.13	0.1621	3,746.89	1,498.76
HARRISON MEMORIAL LIBRARY	32,512	8.64	8.02	0.2900	6,438.02	1,844.13
MERCED COUNTY LIBRARY	31,225	0.12	1.79	0.0546	7,806.25	709.66
SANTA MARIA PUBLIC LIBRARY	30,832	0.22	5.02	0.0709	4,404.57	489.40
MONTEREY PUBLIC LIBRARY	30,414	1.07	12.70	0.0935	3,595.04	838.31
BENICIA PUBLIC LIBRARY	30,110	1.12	9.76	0.1302	4,872.17	931.62
BUENA PARK LIBRARY DISTRICT	29,393	0.36	13.06	0.1124	5,344.18	833.84
LOS GATOS LIBRARY	27,634	0.93	11.93	0.0988	5,526.80	1,611.31
LOMPOC PUBLIC LIBRARY	27,173	0.42	4.33	0.1022	8,234.24	1,060.20
SAN BERNARDINO COUNTY LIBRARY	27,000	0.23	12.56	0.1341	27,000.00	171.87
VICTORVILLE CITY LIBRARY	27,000	0.23	8.54	0.1341	27,000.00	1,588.24
PLACENTIA LIBRARY DISTRICT	26,880	0.49	8.94	0.0948	3,360.00	863.20
EL DORADO COUNTY LIBRARY	26,817	0.15	2.68	0.0535	3,154.94	496.15
PALM SPRINGS PUBLIC LIBRARY	23,702	0.52	12.88	0.1052	4,740.40	897.80
SAN ANSELMO PUBLIC LIBRARY	23,140	1.86	10.00	0.2458	8,119.30	3,315.19
HAYWARD PUBLIC LIBRARY	22,400	0.15	4.67	0.0367	2,357.89	405.80
SAN BRUNO PUBLIC LIBRARY	22,355	0.53	9.31	0.0933	4,471.00	993.56
BEAUMONT LIBRARY DISTRICT	22,263	0.31	7.61	0.1072	4,047.82	1,141.69
POMONA PUBLIC LIBRARY	22,262	0.15	17.71	0.1893	5,565.50	874.73
SANTA FE SPRINGS CITY LIBRARY	20,239	1.23	0.00	0.1473	6,746.33	952.42
DALY CITY PUBLIC LIBRARY	19,995	0.19	2.72	0.0425	4,443.33	450.34
KINGS COUNTY LIBRARY	19,525	0.13	1.60	0.0713	3,905.00	664.57
FOLSOM PUBLIC LIBRARY	19,188	0.26	8.71	0.0777	6,396.00	767.52
MADERA COUNTY LIBRARY	19,027	0.13	2.98	0.1980	10,872.57	746.16
PORTERVILLE PUBLIC LIBRARY	16,952	0.31	4.43	0.0805	16,952.00	555.80
MENDOCINO COUNTY LIBRARY	15,768	0.18	2.15	0.0505	3,504.00	756.26
LARKSPUR PUBLIC LIBRARY	15,725	1.30	5.82	0.0000	5,241.67	1,182.33
PASO ROBLES CITY LIBRARY	15,231	0.50	4.62	0.0598	5,439.64	1,162.67
DIXON PUBLIC LIBRARY DISTRICT	14,698	0.55	5.89	0.1729	3,674.50	948.26
LODI PUBLIC LIBRARY	14,420	0.23	5.64	0.0649	2,884.00	502.44
CROWELL PUBLIC LIBRARY	14,109	1.07	4.93	0.0587	2,555.98	488.71
COVINA PUBLIC LIBRARY	13,827	0.29	7.29	0.0575	13,827.00	659.37
PACIFIC GROVE PUBLIC LIBRARY	13,509	0.89	7.93	0.1161	4,156.62	1,000.67
TULARE PUBLIC LIBRARY	10,756	0.18	6.20	0.0680	2,689.00	623.54
SISKIYOU COUNTY FREE LIBRARY	10,608	0.24	0.83	0.0000	2,720.00	1,262.86
LINCOLN PUBLIC LIBRARY	10,124	0.23	8.63	0.0509	15,575.38	2,066.12
MARIPOSA COUNTY LIBRARY	9,976	0.56	2.22	0.0698	9,976.00	1,425.14
TUOLUMNE COUNTY LIBRARY	9,819	0.18	1.93	0.0544	4,909.50	480.15
MONTEREY PARK BRUGGEMEYER LIBRARY	9,610	0.16	5.25	0.0281	1,583.20	220.46
INYO COUNTY FREE LIBRARY	9,046	0.49	1.10	0.0000	2,444.86	661.74
SOUTH SAN FRANCISCO PUBLIC LIBRARY	9,031	0.14	1.58	0.0251	788.05	146.27
COALINGA-HURON LIBRARY DISTRICT	8,662	0.33	1.61	0.0619	5,774.67	412.48
AZUSA CITY LIBRARY	8,274	0.18	3.28	0.0484	1,723.75	277.65
LAKE COUNTY LIBRARY	8,181	0.13	1.29	0.0263	3,272.40	359.60
IRWINDALE PUBLIC LIBRARY	7,358	5.20	3.68	0.2487	7,358.00	566.00
COLUSA COUNTY FREE LIBRARY	7,057	0.33	1.10	0.1069	2,352.33	427.70
WOODLAND PUBLIC LIBRARY	7,054	0.13	3.30	0.0331	1,720.49	348.86
SIERRA MADRE PUBLIC LIBRARY	6,705	0.61	2.90	0.0729	1,076.24	410.85
BANNING LIBRARY DISTRICT	6,523	0.20	2.24	0.0759	3,261.50	362.39
BRAWLEY PUBLIC LIBRARY	6,412	0.25	2.44	0.1082	3,206.00	366.40
PLUMAS COUNTY LIBRARY	5,975	0.26	0.64	0.1320	2,987.50	359.51
COLTON PUBLIC LIBRARY	5,721	0.11	2.35	0.0765	5,721.00	817.29
SAUSALITO PUBLIC LIBRARY	5,696	0.80	1.82	0.0500	1,424.00	553.01
PALO VERDE VALLEY LIBRARY DISTRICT	5,688	0.14	2.48	0.0613	7,584.00	656.81
SAN BENITO COUNTY FREE LIBRARY	4,959	0.09	2.22	0.0380	1,653.00	300.55
CALAVERAS COUNTY LIBRARY	4,703	0.10	0.47	0.0000	4,703.00	365.99
IMPERIAL COUNTY LIBRARY	3,584	0.07	0.68	0.0803	3,584.00	318.58
TEHAMA COUNTY LIBRARY	3,167	0.05	1.11	0.0382	1,055.67
MODOC COUNTY LIBRARY	3,000	0.31	1.18	0.0000	3,000.00	458.72
BLANCHARD/SANTA PAULA PUBLIC LIBRARY DISTRICT	2,816	0.09	1.50	0.0231	1,482.11	161.75
ST. HELENA PUBLIC LIBRARY	2,317	0.39	0.94	0.0161	579.25	120.24
IMPERIAL PUBLIC LIBRARY	1,894	0.12	0.75	0.0575	0.00	210.44
SUTTER COUNTY LIBRARY	1,505	0.02	0.23	0.0016	1,505.00	65.43
SIGNAL HILL PUBLIC LIBRARY	1,418	0.13	0.62	0.0390	630.22	145.44
MONO COUNTY FREE LIBRARY	1,316	0.09	0.13	0.0086	365.56	66.46
ALPINE COUNTY LIBRARY/ARCHIVES	1,042	0.95	0.38	0.0313	1,042.00	231.56
DEL NORTE COUNTY LIBRARY DISTRICT	852	0.03	0.50	0.0072	852.00	121.71
YUBA COUNTY LIBRARY	455	0.01	0.25	0.0040	455.00	31.93
TRINITY COUNTY FREE LIBRARY	391	0.03	0.20	0.0118	488.75	90.51
LASSEN LIBRARY DISTRICT	375	0.01	0.32	0.0088	302.42	70.75
AMADOR COUNTY LIBRARY	304	0.01	0.07	0.0036	304.00	20.97
SAN JUAN BAUTISTA CITY LIBRARY	38	0.02	0.03	0.0045	0.00	19.00