2018-19 Reference - Text Report

Location (175)	7.4 Reference Questions	Reference Questions per Capita	Reference Questions per Hour Open	Reference Questions per Visit	Reference Questions per Librarian FTE	Reference Questions per Staff FTE

Median	32,703	0.37	5.32	0.0987	4,038.12	1,126.90
Total	29,311,381
Average	167,494	0.58	7.67	0.1142	5,909.05	1,400.72
Maximum	14,721,079	3.96	81.33	0.4434	160,715.00	17,857.22
Minimum	257	0.01	0.07	0.0047	182.95	52.91
California State Library	14,721,079	0.37	6.01	0.1063	4,109.43	1,217.40
LOS ANGELES PUBLIC LIBRARY	1,794,116	0.44	9.30	0.1757	4,496.53	1,774.60
LA COUNTY LIBRARY	1,135,805	0.34	5.24	0.1164	4,027.68	888.04
SAN DIEGO PUBLIC LIBRARY	850,645	0.60	9.15	0.1216	7,660.02	2,112.72
SAN FRANCISCO PUBLIC LIBRARY	745,796	0.84	9.87	0.1259	3,405.46	1,082.43
ORANGE COUNTY PUBLIC LIBRARIES	476,903	0.29	5.59	0.0888	4,111.23	1,410.41
RIVERSIDE COUNTY LIBRARY SYSTEM	439,159	0.33	6.33	0.1357	8,783.18	2,061.78
SANTA CLARA COUNTY LIBRARY	372,768	0.84	15.14	0.1113	3,827.58	1,208.17
SAN JOSE PUBLIC LIBRARY	354,239	0.34	5.88	0.0569	3,736.70	964.26
OAKLAND PUBLIC LIBRARY	315,804	0.69	8.99	0.1512	3,522.24	1,159.76
LONG BEACH PUBLIC LIBRARY	290,493	0.61	13.94	0.3400	7,295.15	2,267.88
ALAMEDA COUNTY LIBRARY	257,174	0.44	13.49	0.1179	3,475.32	1,058.33
SAN DIEGO COUNTY LIBRARY	230,267	0.20	2.53	0.0456	2,443.15	792.66
FRESNO COUNTY PUBLIC LIBRARY	208,215	0.21	2.66	0.0785	3,855.83	769.17
CARLSBAD CITY LIBRARY	195,258	1.69	19.97	0.2919	7,574.01	1,918.06
RIVERSIDE PUBLIC LIBRARY	183,085	0.56	8.95	0.2535	20,342.78	3,051.42
SONOMA COUNTY LIBRARY	178,711	0.36	5.11	0.0819	2,687.38	911.42
NEWPORT BEACH PUBLIC LIBRARY	162,357	1.86	16.07	0.1735	10,147.31	2,759.77
HEMET PUBLIC LIBRARY	160,715	1.90	81.33	0.4188	160,715.00	17,857.22
SOLANO COUNTY LIBRARY	155,153	0.40	6.82	0.1066	4,250.77	1,385.29
SHASTA PUBLIC LIBRARIES	152,346	0.85	22.89	0.1151	26,266.55	6,449.87
RANCHO CUCAMONGA PUBLIC LIBRARY	150,942	0.84	24.23	0.2933	11,180.89	3,049.33
REDWOOD CITY PUBLIC LIBRARY	147,303	1.73	13.62	0.1980	10,395.41	2,705.79
WHITTIER PUBLIC LIBRARY	147,298	1.68	28.90	0.2871	13,896.04	3,700.95
SACRAMENTO PUBLIC LIBRARY	141,804	0.10	2.60	0.0382	1,566.90	429.71
SAN LUIS OBISPO CITY-COUNTY LIBRARY	136,448	0.55	6.25	0.1502	7,580.44	1,875.57
STOCKTON-SAN JOAQUIN COUNTY PUBLIC LIBRARY	133,733	0.19	4.60	0.2049	5,814.48	1,783.11
MARIN COUNTY FREE LIBRARY	124,000	0.86	5.40	0.1116	4,428.57	1,367.14
SANTA MONICA PUBLIC LIBRARY	122,879	1.31	9.58	0.1086	2,995.59	1,082.63
PASADENA PUBLIC LIBRARY	122,167	0.83	5.10	0.1521	4,790.86	1,179.67
CHULA VISTA PUBLIC LIBRARY	116,413	0.43	13.59	0.0703	7,593.80	2,893.69
STANISLAUS COUNTY FREE LIBRARY	112,879	0.20	3.89	0.0812	5,375.19	834.90
KERN COUNTY LIBRARY	110,454	0.12	3.06	0.1010	11,045.40	1,376.37
BEVERLY HILLS PUBLIC LIBRARY	103,815	3.00	19.77	0.1661	5,767.50	1,789.91
BERKELEY PUBLIC LIBRARY	102,102	0.83	7.49	0.0943	2,737.32	894.85
ALHAMBRA CIVIC CENTER LIBRARY	97,753	1.12	33.94	0.1654	8,500.26	3,064.36
TORRANCE PUBLIC LIBRARY	96,386	0.65	6.89	0.1555	4,381.18	1,320.36
ESCONDIDO PUBLIC LIBRARY	92,311	0.60	21.92	0.2330	13,187.29	4,013.52
MONTEREY COUNTY FREE LIBRARIES	91,549	0.39	3.58	0.1338	5,385.24	1,307.84
BURBANK PUBLIC LIBRARY	85,301	0.81	11.15	0.1183	3,461.89	1,320.65
SANTA CLARA CITY LIBRARY	80,399	0.62	9.90	0.0641	4,466.61	1,220.94
NATIONAL CITY PUBLIC LIBRARY	76,531	1.23	30.61	0.4434	14,042.39	3,788.66
MISSION VIEJO LIBRARY	76,453	0.79	25.31	0.0991	5,881.00	2,123.69
SANTA BARBARA PUBLIC LIBRARY	74,568	0.52	5.56	0.0937	5,326.29	1,273.36
PLEASANTON PUBLIC LIBRARY	74,099	0.92	22.98	0.1247	6,306.30	2,228.54
YOLO COUNTY LIBRARY	73,736	0.45	5.27	0.1083	4,038.12	1,368.52
SANTA CLARITA PUBLIC LIBRARY	73,424	0.34	7.71	0.1035	3,496.38	1,268.12
MERCED COUNTY LIBRARY	72,458	0.26	4.33	0.2252	14,491.60	3,019.08
SAN RAFAEL PUBLIC LIBRARY	68,972	1.15	12.55	0.2348	5,747.67	2,873.83
YORBA LINDA PUBLIC LIBRARY	68,315	0.99	21.31	0.2400	7,006.67	2,015.19
RANCHO MIRAGE PUBLIC LIBRARY	67,529	3.65	23.57	0.2705	9,647.00	2,501.07
WATSONVILLE PUBLIC LIBRARY	67,143	1.27	9.22	0.1484	6,714.30	1,865.08
ANAHEIM PUBLIC LIBRARY	67,075	0.19	3.95	0.0724	3,323.84	827.78
GLENDALE LIBRARY, ARTS & CULTURE	66,412	0.32	4.29	0.0668	2,149.26	787.53
CERRITOS PUBLIC LIBRARY	66,015	1.30	19.62	0.1463	9,430.71	1,500.34
THOUSAND OAKS LIBRARY	65,895	0.51	12.41	0.1147	3,846.76	1,027.84
ONTARIO CITY LIBRARY	65,268	0.37	11.31	0.1711	4,351.20	1,359.75
HUNTINGTON BEACH PUBLIC LIBRARY	64,220	0.32	5.61	0.0810	5,838.18	973.03
SUNNYVALE PUBLIC LIBRARY	61,004	0.39	18.54	0.0984	3,408.04	1,277.84
FULLERTON PUBLIC LIBRARY	58,889	0.41	20.47	0.1085	5,353.55	1,732.03
TULARE COUNTY FREE LIBRARY	58,650	0.17	2.58	0.1782	5,865.00	1,221.88
SAN LEANDRO PUBLIC LIBRARY	57,491	0.64	8.54	0.0787	2,874.55	1,474.13
SAN BERNARDINO PUBLIC LIBRARY	57,080	0.26	11.32	0.3019	14,270.00	2,630.41
ARCADIA PUBLIC LIBRARY	53,734	0.91	17.72	0.1058	4,672.52	1,953.96
BURLINGAME PUBLIC LIBRARY	53,200	1.39	11.12	0.1507	4,098.61	1,573.50
OXNARD PUBLIC LIBRARY	50,940	0.24	7.66	0.1428	4,630.91	1,520.60
MORENO VALLEY PUBLIC LIBRARY	50,801	0.24	9.15	0.1887	25,400.50	2,618.61
MOUNTAIN VIEW PUBLIC LIBRARY	50,422	0.61	13.57	0.0857	2,266.16	920.95
ALAMEDA FREE LIBRARY	50,240	0.63	8.70	0.1153	4,567.27	1,732.41
EL SEGUNDO PUBLIC LIBRARY	46,756	2.74	5.97	0.2071	7,792.67	2,408.86
SANTA CRUZ PUBLIC LIBRARIES	46,483	0.21	2.44	0.0422	1,936.79	485.61
MURRIETA PUBLIC LIBRARY	45,374	0.38	19.70	0.1617	9,074.80	2,452.65
SAN MATEO PUBLIC LIBRARY	44,520	0.41	6.24	0.0582	2,669.06	834.33
PALOS VERDES LIBRARY DISTRICT	43,036	0.62	5.02	0.0645	2,265.05	742.00
MONROVIA PUBLIC LIBRARY	42,724	1.11	16.18	0.2409	4,747.11	2,109.83
NAPA COUNTY LIBRARY	41,339	0.31	5.03	0.0842	3,307.12	847.11
A. K. SMILEY PUBLIC LIBRARY	39,951	0.56	12.10	0.1338	7,990.20	1,598.04
HUMBOLDT COUNTY LIBRARY	38,238	0.28	2.72	0.1392	4,779.75	1,327.71
CAMARILLO PUBLIC LIBRARY	35,974	0.52	10.94	0.0918	5,995.67	1,505.19
PALMDALE CITY LIBRARY	35,591	0.23	11.99	0.2017	11,863.67	2,965.92
BUENA PARK LIBRARY DISTRICT	35,555	0.43	12.66	0.1513	5,079.29	1,185.17
LOMPOC PUBLIC LIBRARY	34,971	0.58	7.70	0.1889	8,742.75	2,497.93
BUTTE COUNTY LIBRARY	34,744	0.15	4.02	0.0729	4,963.43	1,198.07
SANTA MARIA PUBLIC LIBRARY	34,143	0.22	4.16	0.1056	4,877.57	842.00
ROSEVILLE PUBLIC LIBRARY	34,126	0.24	5.40	0.0824	2,785.80	870.56
SAN ANSELMO PUBLIC LIBRARY	33,650	2.61	13.09	0.3643	11,216.67	5,608.33
GLENDORA LIBRARY & CULTURAL CENTER	33,238	0.64	13.02	0.1241	5,903.73	1,624.54
CORONADO PUBLIC LIBRARY	32,703	1.35	9.86	0.1114	2,783.23	1,245.83
SALINAS PUBLIC LIBRARY	31,703	0.19	4.03	0.0638	1,625.79	792.58
OCEANSIDE PUBLIC LIBRARY	30,857	0.17	3.65	0.0604	2,902.82	762.28
SANTA ANA PUBLIC LIBRARY	30,778	0.09	3.64	0.1043	2,051.87	570.91
REDONDO BEACH PUBLIC LIBRARY	30,692	0.45	6.39	0.0977	3,069.20	1,096.14
LIVERMORE PUBLIC LIBRARY	30,056	0.33	5.83	0.0782	2,404.48	812.32
MONTEREY PUBLIC LIBRARY	29,620	1.04	9.46	0.1177	3,283.81	1,244.02
ORANGE PUBLIC LIBRARY	29,444	0.21	4.93	0.0698	2,264.92	727.91
VENTURA COUNTY LIBRARY	29,285	0.12	1.22	0.0467	2,091.79	430.09
COVINA PUBLIC LIBRARY	29,090	0.60	15.60	0.1555	29,090.00	2,843.60
SANTA FE SPRINGS CITY LIBRARY	27,528	1.51	6.38	0.1776	6,882.00	1,668.36
LOS GATOS LIBRARY	27,438	0.89	10.37	0.1029	4,468.73	1,693.70
BENICIA PUBLIC LIBRARY	25,026	0.91	8.28	0.1272	4,171.00	1,288.01
MENLO PARK PUBLIC LIBRARY	24,899	0.70	4.94	0.0884	3,018.06	995.96
MADERA COUNTY LIBRARY	23,704	0.15	3.07	0.1648	11,852.00	1,185.20
MILL VALLEY PUBLIC LIBRARY	22,990	1.57	7.50	0.1013	2,810.51	1,148.93
TULARE PUBLIC LIBRARY	21,994	0.33	10.14	0.1603	5,498.50	1,659.92
DOWNEY CITY LIBRARY	21,982	0.19	11.58	0.1209	6,661.21	985.74
CALABASAS CITY LIBRARY	21,764	0.90	9.97	0.1216	5,441.00	1,554.57
GOLETA VALLEY LIBRARY	21,736	0.23	7.60	0.0832	10,868.00	1,997.79
SOUTH SAN FRANCISCO PUBLIC LIBRARY	21,411	0.32	3.34	0.0521	1,775.37	516.05
SAN BRUNO PUBLIC LIBRARY	21,007	0.46	7.63	0.1021	4,201.40	2,800.93
CORONA PUBLIC LIBRARY	20,444	0.12	6.69	0.0586	2,920.57	807.42
CAMARENA MEMORIAL PUBLIC LIBRARY	20,344	0.48	6.40	0.2533	6,781.33	4,068.80
MENDOCINO COUNTY LIBRARY	19,188	0.22	1.70	0.0425	1,776.67	556.98
CROWELL PUBLIC LIBRARY	18,443	1.38	5.97	0.0637	3,907.42	1,005.62
FOLSOM PUBLIC LIBRARY	17,984	0.23	7.37	0.0652	4,496.00	1,097.92
PALM SPRINGS PUBLIC LIBRARY	16,721	0.34	2.44	0.0683	2,572.46	1,211.67
BELVEDERE-TIBURON LIBRARY	16,071	1.40	5.32	0.0000	1,339.25	945.35
HARRISON MEMORIAL LIBRARY	15,789	3.96	3.44	0.1782	2,546.61	1,180.04
PORTERVILLE PUBLIC LIBRARY	15,340	0.25	3.78	0.0984	15,340.00	946.91
LINCOLN PUBLIC LIBRARY	15,072	0.31	9.53	0.0680	8,865.88	2,644.21
PALO ALTO CITY LIBRARY	14,924	0.22	1.10	0.0148	513.73	238.48
SIMI VALLEY PUBLIC LIBRARY	14,909	0.12	5.21	0.1048	3,727.25	892.75
PASO ROBLES CITY LIBRARY	14,664	0.47	4.61	0.0933	4,888.00	1,451.88
PACIFIC GROVE PUBLIC LIBRARY	14,501	0.91	5.58	0.0935	3,222.44	1,260.96
BEAUMONT LIBRARY DISTRICT	14,368	0.26	4.76	0.0958	1,981.79	1,126.90
INGLEWOOD PUBLIC LIBRARY	13,557	0.12	3.00	0.0753	1,355.70	713.53
EL DORADO COUNTY LIBRARY	13,040	0.07	1.25	0.0306	2,173.33	363.74
MONTEREY PARK BRUGGEMEYER LIBRARY	12,880	0.21	6.18	0.0471	1,717.33	521.67
UPLAND PUBLIC LIBRARY	12,708	0.16	4.87	0.0510	4,236.00	836.05
PLACER COUNTY LIBRARY	12,631	0.06	0.86	0.0227	937.02	247.86
AZUSA CITY LIBRARY	12,628	0.25	4.33	0.0647	4,209.33	701.56
DIXON PUBLIC LIBRARY DISTRICT	12,346	0.42	4.67	0.1696	3,919.37	1,127.49
LARKSPUR PUBLIC LIBRARY	11,865	0.94	4.75	0.0000	3,390.00	1,636.55
SOUTH PASADENA PUBLIC LIBRARY	10,868	0.41	4.06	0.0450	1,278.59	564.57
VICTORVILLE CITY LIBRARY	10,071	0.08	3.25	0.0610	10,071.00	900.81
LODI PUBLIC LIBRARY	8,984	0.13	2.98	0.0453	5,133.71	653.38
ST. HELENA PUBLIC LIBRARY	8,892	1.45	3.94	0.0900	2,964.00	1,104.60
INYO COUNTY FREE LIBRARY	8,370	0.45	1.14	0.1891	1,530.16	1,209.54
POMONA PUBLIC LIBRARY	8,027	0.05	5.32	0.1117	4,013.50	644.74
RICHMOND PUBLIC LIBRARY	7,753	0.07	1.75	0.0000	775.30	138.45
SAN BENITO COUNTY FREE LIBRARY	7,752	0.13	2.44	0.0677	2,095.14	818.59
CALAVERAS COUNTY LIBRARY	7,487	0.17	0.75	0.1112	7,487.00	706.32
BANNING LIBRARY DISTRICT	6,833	0.22	2.44	0.0807	3,416.50	683.30
CITY OF COMMERCE PUBLIC LIBRARY	6,690	0.51	0.75	0.0247	743.33	161.20
MARIPOSA COUNTY LIBRARY	6,430	0.36	1.30	0.0564	6,430.00	1,607.50
KINGS COUNTY LIBRARY	5,973	0.04	0.47	0.0436	1,194.60	341.12
IRWINDALE PUBLIC LIBRARY	5,807	3.86	2.51	0.2647	5,807.00	829.57
TUOLUMNE COUNTY LIBRARY	5,533	0.10	0.99	0.0343	2,766.50	442.64
TEHAMA COUNTY LIBRARY	5,428	0.08	1.71	0.0000	1,357.00	452.33
SAUSALITO PUBLIC LIBRARY	5,305	0.72	1.69	0.0441	1,326.25	589.44
BRAWLEY PUBLIC LIBRARY	5,264	0.19	2.00	0.0896	5,264.00	658.00
PALO VERDE VALLEY LIBRARY DISTRICT	5,059	0.13	2.59	0.0742	5,059.00	1,011.80
SIERRA MADRE PUBLIC LIBRARY	4,868	0.44	2.11	0.0646	1,411.01	674.24
COALINGA-HURON LIBRARY DISTRICT	4,591	0.17	1.03	0.0836	4,591.00	417.36
HAYWARD PUBLIC LIBRARY	4,450	0.03	1.46	0.0269	404.55	124.30
PLACENTIA LIBRARY DISTRICT	4,327	0.08	1.34	0.0293	432.70	206.05
DEL NORTE COUNTY LIBRARY DISTRICT	4,128	0.15	1.71	0.0746	4,128.00	1,032.00
ALTADENA LIBRARY DISTRICT	3,231	0.06	0.63	0.0176	646.20	111.41
PLUMAS COUNTY LIBRARY	2,871	0.12	0.39	0.0523	957.00	279.01
LOOMIS LIBRARY & COMMUNITY LEARNING CENTER	2,704	0.39	1.54	0.1233	2,704.00	1,081.60
BLANCHARD/SANTA PAULA PUBLIC LIBRARY DISTRICT	2,639	0.09	1.41	0.0247	1,319.50	268.46
COLUSA COUNTY FREE LIBRARY	2,506	0.11	0.38	0.0710	1,253.00	250.60
IMPERIAL PUBLIC LIBRARY	2,100	0.11	0.84	0.0897	2,100.00	466.67
AMADOR COUNTY LIBRARY	1,943	0.05	0.40	0.0291	1,943.00	250.71
IMPERIAL COUNTY LIBRARY	1,941	0.04	0.33	0.0494	1,941.00	215.67
SUTTER COUNTY LIBRARY	1,641	0.02	0.43	0.0065	1,641.00	126.23
LAKE COUNTY LIBRARY	1,560	0.02	0.26	0.0000	1,560.00	141.18
SIGNAL HILL PUBLIC LIBRARY	993	0.08	0.49	0.0587	993.00	248.25
LASSEN LIBRARY DISTRICT	832	0.06	0.69	0.0253	1,485.71	248.36
ALPINE COUNTY LIBRARY/ARCHIVES	777	0.67	0.28	0.0306	777.00	259.87
MODOC COUNTY LIBRARY	750	0.08	0.34	0.0556	750.00	187.50
COLTON PUBLIC LIBRARY	725	0.01	0.27	0.0132	362.50	241.67
MONO COUNTY FREE LIBRARY	719	0.05	0.07	0.0066	182.95	84.00
YUBA COUNTY LIBRARY	595	0.01	0.41	0.0102	595.00	66.11
EL CENTRO PUBLIC LIBRARY	582	0.01	0.16	0.0047	582.00	52.91
TRINITY COUNTY FREE LIBRARY	257	0.02	0.11	0.0065	257.00	95.19