2009-10 Reference - Text Report

Location (176)	7.4 Reference Questions	Reference Questions per Capita	Reference Questions per Hour Open	Reference Questions per Visit	Reference Questions per Librarian FTE	Reference Questions per Staff FTE

Median	52,502	0.59	9.98	0.1319	5,645.85	1,016.48
Total	67,706,428
Average	384,696	0.93	15.15	0.1497	7,594.40	1,199.83
Maximum	33,853,214	12.60	515.47	1.0266	46,353.57	6,715.16
Minimum	36	0.00	0.03	0.0008	51.43	8.80
California State Library	33,853,214	0.88	15.63	0.1987	9,864.97	1,675.16
LOS ANGELES PUBLIC LIBRARY	10,456,390	2.55	58.51	0.6456	24,093.06	5,503.36
LA COUNTY LIBRARY	2,732,991	0.74	13.44	0.2072	11,109.72	1,339.70
ORANGE COUNTY PUBLIC LIBRARIES	1,547,122	0.98	18.79	0.2247	14,325.20	2,843.97
SAN DIEGO PUBLIC LIBRARY	1,540,704	1.12	21.21	0.2508	14,701.37	2,410.21
SAN JOSE PUBLIC LIBRARY	794,861	0.78	16.62	0.1040	7,703.63	1,266.35
SAN FRANCISCO PUBLIC LIBRARY	790,457	0.92	14.41	0.1132	4,229.30	745.18
OAKLAND PUBLIC LIBRARY	745,614	1.65	26.25	0.2090	9,632.01	2,126.74
CONTRA COSTA COUNTY LIBRARY	713,063	0.74	13.80	0.1761	12,620.58	2,446.19
SACRAMENTO PUBLIC LIBRARY	679,068	0.49	13.29	0.1557	6,894.09	1,366.33
SAN DIEGO COUNTY LIBRARY	648,175	0.59	7.20	0.1135	8,102.19	1,153.34
SANTA CLARA COUNTY LIBRARY	442,473	1.04	21.67	0.1206	5,618.70	968.74
LONG BEACH PUBLIC LIBRARY	435,009	0.88	18.98	0.2814	8,546.35	1,816.17
FRESNO COUNTY PUBLIC LIBRARY	384,646	0.42	5.40	0.1412	5,740.99	816.66
RIVERSIDE COUNTY LIBRARY SYSTEM	370,619	0.33	5.43	0.1030	6,901.66	944.73
RIVERSIDE PUBLIC LIBRARY	324,475	1.07	18.43	0.2601	46,353.57	3,494.24
ALAMEDA COUNTY LIBRARY	323,421	0.59	17.67	0.0647	7,700.50	1,056.93
CARLSBAD CITY LIBRARY	301,071	2.82	34.34	0.4017	11,068.79	1,633.59
SANTA CRUZ PUBLIC LIBRARIES	289,541	1.36	25.56	0.3096	11,200.81	1,712.75
SOLANO COUNTY LIBRARY	281,376	0.75	12.38	0.1275	6,862.83	1,297.02
STOCKTON-SAN JOAQUIN COUNTY PUBLIC LIBRARY	248,692	0.39	13.96	0.2180	10,362.17	2,220.46
SONOMA COUNTY LIBRARY	236,091	0.48	7.15	0.0826	4,312.16	1,064.00
KERN COUNTY LIBRARY	226,986	0.27	6.76	0.1825	8,406.89	1,280.96
TORRANCE PUBLIC LIBRARY	225,502	1.51	15.75	0.2953	10,022.31	1,670.39
EL SEGUNDO PUBLIC LIBRARY	214,885	12.60	25.12	0.6635	42,977.00	6,715.16
BURBANK PUBLIC LIBRARY	213,564	1.97	26.41	0.1985	8,300.19	1,983.51
SAN MATEO COUNTY LIBRARIES	212,869	0.74	6.96	0.0912	5,173.00	1,134.64
NEWPORT BEACH PUBLIC LIBRARY	211,742	2.44	16.92	0.1682	11,144.32	1,890.55
ONTARIO CITY LIBRARY	203,273	1.16	36.63	0.2770	15,636.38	2,258.59
SANTA BARBARA PUBLIC LIBRARY	201,259	0.88	14.13	0.1951	20,125.90	1,727.55
BERKELEY PUBLIC LIBRARY	200,868	1.86	16.18	0.1319	5,595.21	1,040.55
PASADENA PUBLIC LIBRARY	188,665	1.24	7.91	0.1530	7,119.43	927.56
SANTA MONICA PUBLIC LIBRARY	188,539	2.03	19.55	0.1247	4,926.55	1,069.24
SAN LUIS OBISPO CITY-COUNTY LIBRARY	187,382	0.77	10.00	0.2101	8,715.44	1,441.40
WHITTIER PUBLIC LIBRARY	176,876	2.03	34.64	0.3690	13,605.85	2,291.14
RANCHO CUCAMONGA PUBLIC LIBRARY	173,297	0.97	23.29	0.2612	14,441.42	1,768.34
MARIN COUNTY FREE LIBRARY	170,691	1.19	8.19	0.1447	4,919.05	1,113.44
THOUSAND OAKS LIBRARY	161,845	1.24	28.02	0.2218	6,573.72	990.60
MORENO VALLEY PUBLIC LIBRARY	159,173	0.84	59.48	0.5409	26,528.83	5,305.77
SUNNYVALE PUBLIC LIBRARY	156,172	1.11	49.59	0.1961	7,595.91	1,736.02
MISSION VIEJO LIBRARY	152,175	1.51	50.21	0.1799	11,322.54	2,455.23
GLENDALE LIBRARY, ARTS & CULTURE	152,157	0.73	10.67	0.1542	5,173.65	1,036.56
HUNTINGTON BEACH PUBLIC LIBRARY	150,136	0.74	13.88	0.2070	13,055.30	1,331.70
VENTURA COUNTY LIBRARY	149,067	0.33	5.35	0.0000	6,595.88	848.32
STANISLAUS COUNTY FREE LIBRARY	142,311	0.27	5.62	0.0000	5,929.63	629.97
ANAHEIM PUBLIC LIBRARY	132,825	0.38	6.91	0.0845	4,055.73	829.69
CHULA VISTA PUBLIC LIBRARY	131,296	0.55	26.81	0.2167	9,378.29	1,849.24
MONTEREY COUNTY FREE LIBRARIES	129,482	0.56	4.62	0.1300	7,616.59	1,011.58
NEVADA COUNTY LIBRARY	126,039	1.28	15.85	0.3064	33,610.40	3,549.39
ESCONDIDO PUBLIC LIBRARY	123,713	0.84	515.47	0.2815	10,309.42	1,819.31
CERRITOS PUBLIC LIBRARY	114,191	2.08	33.93	0.1011	16,313.00	1,021.39
SANTA CLARA CITY LIBRARY	108,515	0.91	20.25	0.0769	7,604.41	939.44
SAN LEANDRO PUBLIC LIBRARY	107,876	1.30	14.11	0.1320	6,742.25	1,797.93
ALHAMBRA CIVIC CENTER LIBRARY	107,648	1.20	37.21	0.1918	10,252.19	2,031.09
PLEASANTON PUBLIC LIBRARY	101,151	1.43	31.37	0.1830	9,633.43	2,064.31
MOUNTAIN VIEW PUBLIC LIBRARY	96,176	1.27	27.06	0.1112	5,343.11	1,326.57
SAN BERNARDINO PUBLIC LIBRARY	95,972	0.47	18.28	0.0000	14,764.92	2,208.28
NATIONAL CITY PUBLIC LIBRARY	91,696	1.59	22.26	0.2153	11,862.35	828.55
BEVERLY HILLS PUBLIC LIBRARY	90,980	2.51	23.14	0.1593	5,513.94	846.33
LIVERMORE PUBLIC LIBRARY	89,538	1.05	12.88	0.1548	6,887.54	1,000.42
SAN RAFAEL PUBLIC LIBRARY	89,207	1.52	23.24	0.2691	13,215.85	2,747.37
RANCHO MIRAGE PUBLIC LIBRARY	89,054	4.02	29.53	0.2486	9,105.73	2,470.98
PALOS VERDES LIBRARY DISTRICT	87,881	1.26	10.37	0.1345	5,411.39	1,050.71
PLACER COUNTY LIBRARY	87,247	0.46	4.82	0.1340	9,836.19	959.07
YORBA LINDA PUBLIC LIBRARY	84,975	1.23	27.79	0.2531	8,715.38	1,581.52
SALINAS PUBLIC LIBRARY	84,312	0.55	11.04	0.1435	4,684.00	1,109.37
SHASTA PUBLIC LIBRARIES	73,426	0.40	11.03	0.1340	12,237.67	1,359.74
OXNARD PUBLIC LIBRARY	72,564	0.36	10.93	0.1072	4,397.82	697.06
FULLERTON PUBLIC LIBRARY	71,793	0.52	11.99	0.1292	5,202.39	1,046.55
MURRIETA PUBLIC LIBRARY	70,291	0.69	29.39	0.2106	14,058.20	2,196.59
CORONA PUBLIC LIBRARY	70,231	0.47	32.94	0.1341	6,688.67	2,174.33
TULARE COUNTY FREE LIBRARY	69,003	0.21	3.80	0.1681	9,857.57	1,169.54
ALAMEDA FREE LIBRARY	68,802	0.91	9.50	0.1393	5,292.46	969.04
DOWNEY CITY LIBRARY	67,492	0.59	22.89	0.1620	10,730.05	1,731.01
BURLINGAME PUBLIC LIBRARY	66,252	1.79	14.32	0.1451	7,659.19	1,321.08
SOUTH PASADENA PUBLIC LIBRARY	63,825	2.47	23.82	0.2225	7,598.21	1,957.82
WATSONVILLE PUBLIC LIBRARY	62,948	1.05	11.66	0.1295	5,245.67	786.85
ROSEVILLE PUBLIC LIBRARY	62,418	0.54	8.55	0.1071	5,427.65	785.13
SANTA MARIA PUBLIC LIBRARY	58,300	0.42	7.62	0.1467	8,328.57	789.97
INGLEWOOD PUBLIC LIBRARY	57,706	0.48	9.91	0.2259	4,792.86	876.19
MENLO PARK PUBLIC LIBRARY	57,218	1.78	12.65	0.1626	8,476.74	1,708.51
OCEANSIDE PUBLIC LIBRARY	56,615	0.31	6.83	0.0983	3,450.03	734.21
CITY OF COMMERCE PUBLIC LIBRARY	56,548	4.16	6.32	0.1685	7,343.90	790.88
PALO ALTO CITY LIBRARY	55,322	0.85	5.59	0.0650	2,518.07	660.09
YOLO COUNTY LIBRARY	54,196	0.37	4.23	0.0789	3,649.56	949.97
ORANGE PUBLIC LIBRARY	53,112	0.37	10.05	0.0982	3,662.90	730.97
A. K. SMILEY PUBLIC LIBRARY	53,032	0.74	16.06	0.1845	10,606.40	1,233.30
SANTA ANA PUBLIC LIBRARY	52,673	0.15	12.06	0.0766	3,901.70	569.44
CALABASAS CITY LIBRARY	52,330	2.20	19.79	0.2476	11,628.89	2,226.81
SAN MATEO PUBLIC LIBRARY	52,178	0.51	9.96	0.0634	3,390.38	625.41
CORONADO PUBLIC LIBRARY	51,057	2.13	15.93	0.1329	5,673.00	1,326.16
GLENDORA LIBRARY & CULTURAL CENTER	48,206	0.91	19.54	0.1798	6,886.57	1,182.68
ALTADENA LIBRARY DISTRICT	47,142	0.85	9.59	0.1054	7,252.62	995.82
UPLAND PUBLIC LIBRARY	46,835	0.62	17.19	0.2246	10,891.86	1,472.80
REDONDO BEACH PUBLIC LIBRARY	44,778	0.66	19.67	0.1123	4,975.33	1,148.15
ARCADIA PUBLIC LIBRARY	44,752	0.79	14.73	0.0769	3,891.48	1,052.99
HEMET PUBLIC LIBRARY	43,100	0.57	22.34	0.1490	21,550.00	2,337.31
MERCED COUNTY LIBRARY	42,557	0.16	1.82	0.0719	10,639.25	967.20
PALM SPRINGS PUBLIC LIBRARY	42,503	0.88	23.10	0.1614	3,863.91	1,197.27
HUMBOLDT COUNTY LIBRARY	42,309	0.32	3.09	0.1161	4,701.00	798.28
MONTEREY PUBLIC LIBRARY	42,213	1.43	14.12	0.1187	4,020.29	970.41
CAMARENA MEMORIAL PUBLIC LIBRARY	40,566	1.01	9.34	0.3495	13,522.00	2,028.30
MONROVIA PUBLIC LIBRARY	40,111	1.00	15.55	0.1710	4,011.10	1,285.61
MILL VALLEY PUBLIC LIBRARY	39,986	2.83	13.03	0.1604	5,226.93	1,346.78
HAYWARD PUBLIC LIBRARY	38,527	0.25	8.16	0.0604	3,210.58	609.60
HARRISON MEMORIAL LIBRARY	38,426	9.48	9.47	0.3640	7,922.89	2,133.59
IMPERIAL COUNTY LIBRARY	37,181	0.66	7.07	1.0266	37,181.00	2,860.08
BENICIA PUBLIC LIBRARY	35,845	1.28	11.55	0.1479	5,818.99	1,042.61
POMONA PUBLIC LIBRARY	34,156	0.21	19.52	0.1794	4,879.43	644.45
FOLSOM PUBLIC LIBRARY	33,877	0.47	9.13	0.1030	8,469.25	1,278.38
KINGS COUNTY LIBRARY	33,767	0.22	2.76	0.0000	6,753.40	1,134.64
BELVEDERE-TIBURON LIBRARY	33,736	3.02	10.81	0.1802	3,748.44	1,686.80
NAPA COUNTY LIBRARY	33,524	0.25	0.00	0.0406	2,681.92	364.00
COVINA PUBLIC LIBRARY	32,381	0.65	15.98	0.1157	12,952.40	1,672.57
MOORPARK CITY LIBRARY	30,000	0.27	10.29	0.1404	30,000.00	1,485.15
BUENA PARK LIBRARY DISTRICT	28,658	0.34	12.50	0.1046	3,582.25	842.88
BEAUMONT LIBRARY DISTRICT	28,610	0.45	10.97	0.1630	3,691.61	1,049.91
LOMPOC PUBLIC LIBRARY	27,668	0.41	4.27	0.0993	8,384.24	943.01
PLACENTIA LIBRARY DISTRICT	27,550	0.49	10.03	0.0923	3,935.71	852.94
BUTTE COUNTY LIBRARY	27,449	0.12	3.38	0.0428	5,489.80	603.27
EL DORADO COUNTY LIBRARY	26,159	0.14	2.59	0.0626	3,077.53	538.25
TULARE PUBLIC LIBRARY	26,011	0.44	9.62	0.1754	8,670.33	1,734.07
DALY CITY PUBLIC LIBRARY	25,572	0.24	3.19	0.0475	3,047.91	484.41
SOUTH SAN FRANCISCO PUBLIC LIBRARY	23,963	0.36	4.62	0.1020	2,092.84	357.07
RICHMOND PUBLIC LIBRARY	23,897	0.23	5.41	0.0922	1,039.00	294.08
MADERA COUNTY LIBRARY	23,597	0.15	3.54	0.0844	6,464.93	885.44
PALMDALE CITY LIBRARY	23,542	0.15	13.04	0.2143	7,847.33	797.49
MENDOCINO COUNTY LIBRARY	23,334	0.26	2.89	0.0000	5,185.33	1,080.28
LARKSPUR PUBLIC LIBRARY	22,880	1.85	8.47	0.0000	7,626.67	1,618.10
LINCOLN PUBLIC LIBRARY	22,560	0.55	10.37	0.1531	9,808.70	2,425.81
CROWELL PUBLIC LIBRARY	22,316	1.66	6.92	0.0808	4,057.45	835.81
SAN BRUNO PUBLIC LIBRARY	21,402	0.48	7.48	0.0759	4,280.40	972.82
PASO ROBLES CITY LIBRARY	20,499	0.68	6.39	0.0809	5,394.47	1,281.19
REDWOOD CITY PUBLIC LIBRARY	18,298	0.23	1.75	0.0181	1,307.00	217.01
LOS GATOS LIBRARY	17,265	0.56	6.15	0.0728	3,002.61	769.04
LODI PUBLIC LIBRARY	16,501	0.26	6.44	0.0797	3,300.20	553.72
SANTA FE SPRINGS CITY LIBRARY	13,628	0.76	6.06	0.1048	4,542.67	504.74
PACIFIC GROVE PUBLIC LIBRARY	11,231	0.72	9.36	0.1086	4,991.56	998.31
TUOLUMNE COUNTY LIBRARY	10,299	0.18	1.68	0.0354	4,119.60	514.95
SAUSALITO PUBLIC LIBRARY	9,723	1.28	3.11	0.0810	3,329.79	882.30
MARIPOSA COUNTY LIBRARY	9,694	0.53	1.61	0.0692	9,694.00	1,384.86
LAKE COUNTY LIBRARY	9,283	0.14	1.46	0.0317	3,713.20	403.61
WOODLAND PUBLIC LIBRARY	8,738	0.15	4.57	0.0444	2,782.80	521.98
INYO COUNTY FREE LIBRARY	8,644	0.48	1.11	0.0000	2,336.22	511.48
BRAWLEY PUBLIC LIBRARY	8,432	0.30	3.31	0.1585	4,216.00	496.00
COALINGA-HURON LIBRARY DISTRICT	8,257	0.27	1.70	0.0809	4,128.50	412.85
SAN ANSELMO PUBLIC LIBRARY	7,718	0.61	4.36	0.0000	4,487.21	1,358.80
IRWINDALE PUBLIC LIBRARY	7,573	4.41	3.21	0.2430	7,573.00	688.45
AZUSA CITY LIBRARY	7,533	0.15	2.88	0.0460	1,620.00	267.60
SIERRA MADRE PUBLIC LIBRARY	6,682	0.60	2.86	0.0753	1,060.63	386.24
PLUMAS COUNTY LIBRARY	6,429	0.27	0.69	0.0000	2,337.82	357.37
SAN BENITO COUNTY FREE LIBRARY	6,029	0.11	2.57	0.0464	2,411.60	359.73
COLUSA COUNTY FREE LIBRARY	5,928	0.27	0.90	0.1475	1,976.00	390.00
BANNING LIBRARY DISTRICT	5,584	0.18	1.60	0.0767	1,861.33	192.55
MONTEREY PARK BRUGGEMEYER LIBRARY	5,271	0.08	2.23	0.0123	868.37	114.91
ST. HELENA PUBLIC LIBRARY	4,391	0.73	1.68	0.0301	924.42	273.58
CALAVERAS COUNTY LIBRARY	4,123	0.09	0.40	0.0674	4,123.00	319.61
EL CENTRO PUBLIC LIBRARY	4,081	0.09	1.00	0.0479	4,081.00	291.50
TEHAMA COUNTY LIBRARY	4,007	0.06	1.44	0.0574	1,602.80	381.62
BLANCHARD/SANTA PAULA PUBLIC LIBRARY DISTRICT	3,750	0.12	2.00	0.0311	1,595.74	240.54
MODOC COUNTY LIBRARY	3,545	0.36	1.82	0.0000	3,545.00	379.55
PALO VERDE VALLEY LIBRARY DISTRICT	3,502	0.08	1.48	0.0377	3,502.00	429.17
SUTTER COUNTY LIBRARY	3,500	0.04	0.54	0.0037	1,750.00	125.00
COLTON PUBLIC LIBRARY	2,973	0.06	0.00	0.0646	2,973.00	424.71
WILLOWS PUBLIC LIBRARY	2,931	0.21	1.08	0.0808	3,256.67	450.92
DIXON PUBLIC LIBRARY DISTRICT	2,877	0.11	1.15	0.0291	959.00	205.50
SIGNAL HILL PUBLIC LIBRARY	1,547	0.13	0.69	0.0000	0.00	176.60
IMPERIAL PUBLIC LIBRARY	1,500	0.11	0.68	0.0575	0.00	187.50
DEL NORTE COUNTY LIBRARY DISTRICT	1,423	0.05	0.92	0.0129	1,423.00	129.36
MONO COUNTY FREE LIBRARY	1,154	0.08	0.11	0.0071	303.68	49.74
TRINITY COUNTY FREE LIBRARY	873	0.06	0.36	0.0253	873.00	203.02
ALPINE COUNTY LIBRARY/ARCHIVES	672	0.57	0.28	0.0272	672.00	168.00
AMADOR COUNTY LIBRARY	484	0.01	0.09	0.0048	484.00	27.19
LASSEN LIBRARY DISTRICT	450	0.01	0.31	0.0080	348.84	60.08
YUBA COUNTY LIBRARY	111	0.00	0.05	0.0008	66.87	8.80
SAN JUAN BAUTISTA CITY LIBRARY	36	0.02	0.03	0.0040	51.43	51.43