2016-17 Reference - Text Report

Location (174)	7.4 Reference Questions	Reference Questions per Capita	Reference Questions per Hour Open	Reference Questions per Visit	Reference Questions per Librarian FTE	Reference Questions per Staff FTE

Median	36,488	0.43	6.02	0.1017	4,468.30	727.87
Total	35,532,827
Average	204,212	0.66	8.63	-79.0350	5,785.99	926.68
Maximum	17,766,414	5.59	112.64	0.7373	74,191.00	13,092.53
Minimum	-1	0.01	0.00	-13,456.0000	-0.03	0.00
California State Library	17,766,414	0.45	7.43	0.1187	5,216.56	858.79
LOS ANGELES PUBLIC LIBRARY	2,619,121	0.65	13.58	0.1992	7,097.89	1,680.00
LA COUNTY LIBRARY	1,700,873	0.50	8.43	0.1728	6,942.34	559.68
SAN DIEGO PUBLIC LIBRARY	1,007,692	0.72	11.04	0.1529	8,024.94	1,219.74
SAN FRANCISCO PUBLIC LIBRARY	669,264	0.77	9.44	0.1078	3,233.16	577.45
SAN JOSE PUBLIC LIBRARY	643,032	0.61	11.06	0.0948	5,665.48	1,060.69
ORANGE COUNTY PUBLIC LIBRARIES	520,313	0.32	6.06	0.0898	4,428.20	916.85
RIVERSIDE COUNTY LIBRARY SYSTEM	479,917	0.38	6.69	0.1331	9,055.04	1,123.93
FRESNO COUNTY PUBLIC LIBRARY	468,476	0.48	5.94	0.1671	8,675.48	1,043.14
LONG BEACH PUBLIC LIBRARY	407,172	0.85	18.68	0.3874	10,437.63	1,922.71
SAN DIEGO COUNTY LIBRARY	340,000	0.31	3.77	0.0621	4,146.34	783.41
SANTA CLARA COUNTY LIBRARY	336,737	0.77	14.61	0.1044	3,903.74	745.55
SANTA CRUZ PUBLIC LIBRARIES	334,301	1.50	17.38	0.3062	13,929.21	2,184.97
ALAMEDA COUNTY LIBRARY	282,504	0.49	15.11	0.1261	3,531.30	695.82
CARLSBAD CITY LIBRARY	254,437	2.24	26.03	0.3533	9,977.92	1,420.96
OAKLAND PUBLIC LIBRARY	248,863	0.55	8.01	0.1244	3,083.04	705.75
HEMET PUBLIC LIBRARY	222,573	2.72	112.64	0.7373	74,191.00	13,092.53
BERKELEY PUBLIC LIBRARY	209,329	1.73	15.36	0.1843	6,102.89	1,100.46
WHITTIER PUBLIC LIBRARY	194,994	2.22	38.09	0.3362	14,999.54	2,565.71
SONOMA COUNTY LIBRARY	186,108	0.37	6.78	0.0881	3,759.76	685.63
RANCHO CUCAMONGA PUBLIC LIBRARY	164,202	0.93	26.53	0.2848	9,658.94	1,198.55
NEWPORT BEACH PUBLIC LIBRARY	157,149	1.85	12.42	0.1426	9,821.81	1,525.72
SOLANO COUNTY LIBRARY	153,447	0.40	6.75	0.1160	4,091.92	824.98
RIVERSIDE PUBLIC LIBRARY	145,923	0.45	7.22	0.1743	18,240.38	1,297.09
SACRAMENTO PUBLIC LIBRARY	143,500	0.10	2.76	0.0396	1,621.47	297.41
STOCKTON-SAN JOAQUIN COUNTY PUBLIC LIBRARY	140,784	0.21	6.03	0.1820	6,399.27	1,257.00
SAN LUIS OBISPO CITY-COUNTY LIBRARY	135,304	0.54	6.11	0.1634	7,516.89	1,065.39
SHASTA PUBLIC LIBRARIES	135,196	0.76	20.31	0.1043	27,039.20	3,297.46
SANTA MONICA PUBLIC LIBRARY	131,058	1.40	10.09	0.1042	3,175.62	713.32
REDWOOD CITY PUBLIC LIBRARY	129,038	1.51	11.93	0.1610	9,004.75	1,374.06
STANISLAUS COUNTY FREE LIBRARY	124,826	0.23	4.30	0.0534	6,569.79	475.35
TORRANCE PUBLIC LIBRARY	124,654	0.85	8.92	0.1806	5,666.09	1,005.27
BURBANK PUBLIC LIBRARY	110,240	1.05	14.19	0.1327	4,365.94	1,061.53
BEVERLY HILLS PUBLIC LIBRARY	108,138	3.12	20.60	0.1574	5,795.18	1,103.90
YOLO COUNTY LIBRARY	100,060	0.63	7.44	0.1276	5,841.21	1,041.75
SANTA BARBARA PUBLIC LIBRARY	99,112	0.42	6.09	0.0837	6,788.49	891.94
SANTA CLARA CITY LIBRARY	99,086	0.80	13.57	0.0791	4,845.28	822.91
KERN COUNTY LIBRARY	98,504	0.11	2.68	0.0891	8,208.67	629.58
ALHAMBRA CIVIC CENTER LIBRARY	98,187	1.13	34.09	0.1485	8,926.09	1,852.58
YORBA LINDA PUBLIC LIBRARY	98,079	1.44	30.33	0.3344	10,059.38	1,805.91
SUNNYVALE PUBLIC LIBRARY	95,602	0.64	29.04	0.1398	4,917.80	1,144.66
OXNARD PUBLIC LIBRARY	94,373	0.45	14.20	0.2110	8,987.90	1,657.41
PASADENA PUBLIC LIBRARY	88,168	0.62	3.68	0.0856	3,093.61	488.14
SAN MATEO COUNTY LIBRARIES	87,152	0.31	2.84	0.0395	1,884.37	490.58
PLEASANTON PUBLIC LIBRARY	85,924	1.13	26.65	0.1630	7,312.68	1,573.99
MISSION VIEJO LIBRARY	85,611	0.89	28.34	0.1054	5,819.92	1,587.45
ANAHEIM PUBLIC LIBRARY	82,921	0.23	5.18	0.0845	3,368.03	684.51
CHULA VISTA PUBLIC LIBRARY	80,964	0.30	9.45	0.0495	5,281.41	1,243.11
VENTURA COUNTY LIBRARY	80,245	0.32	3.79	0.1144	5,731.79	744.66
MARIN COUNTY FREE LIBRARY	76,274	0.53	3.32	0.0704	2,338.98	479.44
ESCONDIDO PUBLIC LIBRARY	75,096	0.50	17.09	0.1824	5,562.67	1,329.13
SAN RAFAEL PUBLIC LIBRARY	73,341	1.21	16.16	0.2705	6,111.75	2,037.25
CERRITOS PUBLIC LIBRARY	73,333	1.47	21.79	0.0277	12,222.17	916.66
CITY OF COMMERCE PUBLIC LIBRARY	73,005	5.59	8.16	0.2052	8,588.82	954.31
FULLERTON PUBLIC LIBRARY	70,797	0.50	24.61	0.1639	6,436.09	1,710.07
ONTARIO CITY LIBRARY	70,471	0.40	12.21	0.1405	5,420.85	829.07
THOUSAND OAKS LIBRARY	69,512	0.53	13.09	0.0840	3,731.19	610.34
SANTA CLARITA PUBLIC LIBRARY	68,553	0.32	7.19	0.0903	3,917.31	757.49
SAN LEANDRO PUBLIC LIBRARY	66,395	0.75	9.87	0.0750	3,319.75	1,144.74
MONTEREY COUNTY FREE LIBRARIES	65,097	0.28	2.49	0.0847	3,829.24	496.92
MOUNTAIN VIEW PUBLIC LIBRARY	64,696	0.82	16.99	0.1021	3,920.97	958.46
ALAMEDA FREE LIBRARY	62,707	0.78	10.86	0.1600	5,700.64	1,194.42
RANCHO MIRAGE PUBLIC LIBRARY	62,519	3.42	22.15	0.2473	6,946.56	3,677.59
WATSONVILLE PUBLIC LIBRARY	61,422	1.15	8.44	0.1110	6,142.20	990.68
PALOS VERDES LIBRARY DISTRICT	60,443	0.87	7.04	0.0999	3,181.21	623.12
HUNTINGTON BEACH PUBLIC LIBRARY	59,969	0.30	5.34	0.0727	5,996.90	737.63
BURLINGAME PUBLIC LIBRARY	58,732	1.55	12.28	0.1631	4,857.90	1,074.30
ROSEVILLE PUBLIC LIBRARY	58,072	0.43	7.86	0.1123	4,223.42	857.15
SANTA ANA PUBLIC LIBRARY	54,129	0.16	8.26	0.1163	3,608.60	582.03
SAN MATEO PUBLIC LIBRARY	52,817	0.49	7.39	0.0875	3,470.24	614.58
MERCED COUNTY LIBRARY	52,580	0.19	3.11	0.1620	13,145.00	1,383.68
SAN BERNARDINO PUBLIC LIBRARY	50,364	0.23	9.98	0.2092	12,591.00	1,339.47
NATIONAL CITY PUBLIC LIBRARY	47,375	0.77	19.74	0.1846	9,609.53	1,637.57
GLENDALE LIBRARY, ARTS & CULTURE	45,254	0.22	2.82	0.0723	1,599.65	404.38
TULARE COUNTY FREE LIBRARY	45,084	0.13	1.88	0.1471	4,508.40	552.50
SANTA MARIA PUBLIC LIBRARY	44,162	0.29	5.38	0.1241	6,308.86	578.34
ARCADIA PUBLIC LIBRARY	43,485	0.76	14.31	0.0860	3,781.30	999.66
MURRIETA PUBLIC LIBRARY	43,165	0.38	18.74	0.1331	8,633.00	1,392.42
TULARE PUBLIC LIBRARY	42,350	0.65	19.53	0.2720	10,587.50	1,628.85
BUENA PARK LIBRARY DISTRICT	39,036	0.47	13.90	0.1425	6,506.00	750.69
HUMBOLDT COUNTY LIBRARY	38,932	0.28	2.78	0.1023	4,866.50	748.69
DOWNEY CITY LIBRARY	38,000	0.33	14.06	0.1162	8,000.00	694.06
OCEANSIDE PUBLIC LIBRARY	37,741	0.21	4.72	0.0863	2,433.33	617.59
NAPA COUNTY LIBRARY	37,687	0.28	4.59	0.0642	3,014.96	409.20
CAMARILLO PUBLIC LIBRARY	37,242	0.53	11.32	0.0885	6,421.03	771.69
CORONA PUBLIC LIBRARY	36,676	0.22	14.08	0.0998	4,584.50	1,291.41
REDONDO BEACH PUBLIC LIBRARY	36,523	0.53	7.67	0.1079	3,652.30	793.98
GLENDORA LIBRARY & CULTURAL CENTER	36,453	0.69	14.14	0.1231	6,603.80	954.27
ORANGE PUBLIC LIBRARY	35,693	0.25	5.98	0.0836	2,745.62	529.57
SAN ANSELMO PUBLIC LIBRARY	35,152	2.72	13.98	0.3536	11,717.33	3,905.78
SANTA FE SPRINGS CITY LIBRARY	34,817	1.90	8.93	0.2410	8,704.25	1,289.52
LOS GATOS LIBRARY	34,796	1.11	13.15	0.1145	6,326.55	1,364.55
SALINAS PUBLIC LIBRARY	34,608	0.21	4.44	0.0794	2,307.20	480.67
NEVADA COUNTY LIBRARY	34,362	0.35	3.81	0.0865	6,247.64	549.79
PALO ALTO CITY LIBRARY	34,294	0.50	2.54	0.0333	1,180.52	348.20
A. K. SMILEY PUBLIC LIBRARY	33,865	0.48	10.25	0.1250	6,773.00	752.56
CAMARENA MEMORIAL PUBLIC LIBRARY	33,290	0.81	10.48	0.3515	11,096.67	4,755.71
PLACENTIA LIBRARY DISTRICT	33,193	0.60	7.76	0.1018	4,149.13	1,037.28
BUTTE COUNTY LIBRARY	32,906	0.15	3.03	0.0533	4,387.47	651.60
PALMDALE CITY LIBRARY	32,706	0.21	10.01	0.1691	11,893.09	1,656.00
CORONADO PUBLIC LIBRARY	32,169	1.31	9.96	0.1014	3,138.44	726.98
LIVERMORE PUBLIC LIBRARY	31,001	0.35	6.01	0.0811	2,480.08	518.41
MILL VALLEY PUBLIC LIBRARY	30,181	2.02	9.80	0.1310	4,293.17	876.59
MORENO VALLEY PUBLIC LIBRARY	29,859	0.14	9.03	0.1080	9,953.00	1,118.31
EL SEGUNDO PUBLIC LIBRARY	28,300	1.69	3.61	0.1299	4,716.67	735.06
COVINA PUBLIC LIBRARY	28,299	0.58	15.30	0.1515	28,299.00	1,197.08
CALABASAS CITY LIBRARY	26,864	1.11	12.31	0.1727	6,716.00	1,119.33
LOMPOC PUBLIC LIBRARY	25,749	0.43	5.67	0.1031	6,437.25	1,072.88
SAN BRUNO PUBLIC LIBRARY	24,943	0.55	10.27	0.1392	4,988.60	2,494.30
BENICIA PUBLIC LIBRARY	23,630	0.85	7.75	0.1143	3,780.80	764.48
MONROVIA PUBLIC LIBRARY	22,541	0.59	9.42	0.1203	2,254.10	715.59
DALY CITY PUBLIC LIBRARY	22,489	0.21	3.60	0.0620	3,072.27	607.48
MENLO PARK PUBLIC LIBRARY	21,851	0.61	4.62	0.0631	4,162.10	611.22
MADERA COUNTY LIBRARY	21,566	0.14	2.82	0.1237	10,783.00	590.85
MONTEREY PUBLIC LIBRARY	20,939	0.73	6.74	0.0742	2,387.57	560.92
PALM SPRINGS PUBLIC LIBRARY	20,405	0.43	2.98	0.0708	3,400.83	728.75
HARRISON MEMORIAL LIBRARY	19,252	5.01	4.75	0.2275	3,850.40	1,060.13
HAYWARD PUBLIC LIBRARY	18,139	0.11	3.81	0.0479	1,649.00	317.12
PASO ROBLES CITY LIBRARY	15,585	0.49	4.84	0.0900	5,195.00	1,067.47
BELVEDERE-TIBURON LIBRARY	14,879	1.27	4.93	0.1233	1,653.22	595.16
FOLSOM PUBLIC LIBRARY	14,762	0.19	6.22	0.0576	4,920.67	820.11
SOUTH PASADENA PUBLIC LIBRARY	14,282	0.55	5.33	0.0612	1,930.00	463.70
POMONA PUBLIC LIBRARY	14,250	0.09	9.45	0.1595	7,125.00	622.27
PACIFIC GROVE PUBLIC LIBRARY	13,921	0.90	5.79	0.0943	2,531.09	773.39
LARKSPUR PUBLIC LIBRARY	13,456	1.07	5.38	-13,456.0000	4,893.09	1,079.07
CROWELL PUBLIC LIBRARY	13,380	0.99	4.33	0.0553	2,477.78	476.16
EL DORADO COUNTY LIBRARY	12,231	0.07	1.19	0.0000	2,223.82	223.19
BEAUMONT LIBRARY DISTRICT	12,100	0.14	3.06	0.0672	1,861.54	672.22
ST. HELENA PUBLIC LIBRARY	11,842	1.96	5.25	0.1074	3,947.33	910.92
PLACER COUNTY LIBRARY	11,662	0.06	0.80	0.0210	1,139.98	159.91
DIXON PUBLIC LIBRARY DISTRICT	10,963	0.39	4.58	0.1015	2,192.60	644.88
CALAVERAS COUNTY LIBRARY	10,959	0.24	1.09	0.1814	10,959.00	612.23
BANNING LIBRARY DISTRICT	10,540	0.34	3.90	0.4184	10,540.00	554.74
SIMI VALLEY PUBLIC LIBRARY	10,180	0.08	3.56	0.0625	2,545.00	363.57
COALINGA-HURON LIBRARY DISTRICT	9,850	0.37	2.21	0.1320	9,850.00	428.26
LODI PUBLIC LIBRARY	9,555	0.15	3.08	0.0378	12,740.00	386.06
AZUSA CITY LIBRARY	9,120	0.18	3.13	0.0453	3,040.00	276.36
INGLEWOOD PUBLIC LIBRARY	8,960	0.08	2.77	0.0717	769.10	155.74
UPLAND PUBLIC LIBRARY	8,264	0.11	3.17	0.0330	2,066.00	258.25
SOUTH SAN FRANCISCO PUBLIC LIBRARY	7,909	0.12	1.28	0.0187	587.59	120.45
VICTORVILLE CITY LIBRARY	7,400	0.06	2.39	0.0363	7,400.00	389.47
MONTEREY PARK BRUGGEMEYER LIBRARY	7,385	0.12	3.55	0.0232	1,136.15	165.73
PORTERVILLE PUBLIC LIBRARY	6,894	0.12	1.65	0.0395	6,894.00	228.58
ALTADENA LIBRARY DISTRICT	6,620	0.12	1.34	0.0351	945.71	200.61
KINGS COUNTY LIBRARY	6,542	0.04	0.52	0.0396	1,308.40	217.92
SAN BENITO COUNTY FREE LIBRARY	6,400	0.12	2.88	0.0672	2,133.33	416.67
MARIPOSA COUNTY LIBRARY	6,289	0.35	1.27	0.0495	6,289.00	898.43
TUOLUMNE COUNTY LIBRARY	6,181	0.11	1.12	0.0380	3,090.50	287.49
PALO VERDE VALLEY LIBRARY DISTRICT	5,858	0.15	3.00	0.0640	5,858.00	606.42
BRAWLEY PUBLIC LIBRARY	5,329	0.20	2.02	0.0869	2,664.50	296.06
SIERRA MADRE PUBLIC LIBRARY	5,237	0.48	2.27	0.0644	1,047.40	415.63
BLANCHARD/SANTA PAULA PUBLIC LIBRARY DISTRICT	4,846	0.16	2.59	0.0647	6,461.33	281.91
SAUSALITO PUBLIC LIBRARY	4,691	0.64	1.49	0.0377	1,172.75	335.07
INYO COUNTY FREE LIBRARY	4,367	0.23	0.65	0.0000	1,455.67	485.22
IRWINDALE PUBLIC LIBRARY	4,230	2.97	1.83	0.2055	4,230.00	325.38
PLUMAS COUNTY LIBRARY	3,475	0.15	0.45	0.0593	2,131.90	335.10
DEL NORTE COUNTY LIBRARY DISTRICT	3,432	0.13	1.43	0.0713	3,432.00	490.29
TEHAMA COUNTY LIBRARY	3,312	0.05	1.15	0.0339	1,104.00	301.09
SUTTER COUNTY LIBRARY	3,065	0.03	0.74	0.0060	3,065.00	133.26
COLUSA COUNTY FREE LIBRARY	2,659	0.12	0.41	0.0725	1,329.50	147.72
IMPERIAL COUNTY LIBRARY	2,280	0.04	0.38	0.0547	2,280.00	162.86
COLTON PUBLIC LIBRARY	1,642	0.03	0.66	0.0249	821.00	410.50
AMADOR COUNTY LIBRARY	1,634	0.04	0.33	0.0233	1,634.00	142.09
IMPERIAL PUBLIC LIBRARY	1,526	0.08	0.61	0.0578	0.00	169.56
LAKE COUNTY LIBRARY	1,248	0.02	0.21	0.0000	1,248.00	63.35
MONO COUNTY FREE LIBRARY	795	0.06	0.08	0.0071	271.33	65.22
SIGNAL HILL PUBLIC LIBRARY	795	0.07	0.39	0.0336	795.00	88.33
MODOC COUNTY LIBRARY	780	0.08	0.35	0.0557	780.00	111.43
YUBA COUNTY LIBRARY	686	0.01	0.51	0.0126	686.00	40.35
LASSEN LIBRARY DISTRICT	624	0.04	0.55	0.0170	624.00	99.68
EL CENTRO PUBLIC LIBRARY	568	0.01	0.16	0.0050	568.00	40.57
ALPINE COUNTY LIBRARY/ARCHIVES	445	0.39	0.15	0.0203	445.00	445.00
SAN JUAN BAUTISTA CITY LIBRARY	28	0.02	0.02	0.0043	0.00	20.00
SAN BERNARDINO COUNTY LIBRARY	-1	0.00	0.00	0.0000	-0.03	0.00