2017-18 Reference - Text Report

Location (194)	7.4 Reference Questions	Reference Questions per Capita	Reference Questions per Hour Open	Reference Questions per Visit	Reference Questions per Librarian FTE	Reference Questions per Staff FTE

Median	28,265	0.31	4.76	0.1042	3,884.67	686.13
Total	15,391,463
Average	79,337	0.54	7.17	0.1388	5,128.03	827.99
Maximum	2,148,091	5.55	80.00	0.8511	52,693.33	9,298.82
Minimum	30	0.00	0.02	0.0045	192.00	15.31
LOS ANGELES PUBLIC LIBRARY	2,148,091	0.53	11.14	0.1915	5,317.06	1,294.03
LA COUNTY LIBRARY	1,156,148	0.34	5.46	0.1122	4,188.94	425.99
SAN DIEGO PUBLIC LIBRARY	930,624	0.66	9.81	0.1374	7,628.07	1,244.98
SAN FRANCISCO PUBLIC LIBRARY	704,154	0.80	9.38	0.1150	3,321.48	612.84
RIVERSIDE COUNTY LIBRARY SYSTEM	499,590	0.38	7.09	0.1567	9,543.27	1,183.72
ORANGE COUNTY PUBLIC LIBRARIES	462,843	0.28	5.28	0.0859	4,077.91	822.45
SAN JOSE PUBLIC LIBRARY	384,956	0.37	6.62	0.0571	4,104.01	607.24
SANTA CLARA COUNTY LIBRARY	351,835	0.80	14.69	0.1054	3,884.67	730.66
SAN DIEGO COUNTY LIBRARY	349,960	0.31	3.85	0.0684	4,486.67	795.36
OAKLAND PUBLIC LIBRARY	303,153	0.67	9.71	0.1419	3,755.61	862.95
LONG BEACH PUBLIC LIBRARY	298,120	0.62	13.71	0.3148	7,482.93	1,410.35
ALAMEDA COUNTY LIBRARY	266,300	0.45	14.24	0.1253	3,503.95	649.51
CARLSBAD CITY LIBRARY	222,577	1.94	22.77	0.3248	8,633.71	1,237.78
FRESNO COUNTY PUBLIC LIBRARY	219,108	0.22	2.78	0.0777	4,057.56	449.54
NEWPORT BEACH PUBLIC LIBRARY	171,208	1.96	13.53	0.1478	10,700.50	1,604.57
RIVERSIDE PUBLIC LIBRARY	169,580	0.52	8.39	0.2147	24,225.71	1,577.49
REDWOOD CITY PUBLIC LIBRARY	163,605	1.89	15.38	0.2168	12,536.78	1,886.37
SOLANO COUNTY LIBRARY	158,210	0.41	6.96	0.1226	4,218.93	850.59
HEMET PUBLIC LIBRARY	158,080	1.90	80.00	0.4937	52,693.33	9,298.82
RANCHO CUCAMONGA PUBLIC LIBRARY	156,331	0.88	25.09	0.2939	10,422.07	1,049.20
WHITTIER PUBLIC LIBRARY	155,418	1.78	30.34	0.2684	14,128.91	2,061.25
SONOMA COUNTY LIBRARY	153,998	0.31	4.70	0.0749	2,678.23	559.91
STOCKTON-SAN JOAQUIN COUNTY PUBLIC LIBRARY	142,698	0.21	5.90	0.1873	6,204.26	1,123.61
STANISLAUS COUNTY FREE LIBRARY	139,503	0.25	4.81	0.0822	6,975.15	525.24
SHASTA PUBLIC LIBRARIES	138,011	0.77	20.73	0.0768	27,602.20	2,936.40
SAN LUIS OBISPO CITY-COUNTY LIBRARY	135,408	0.54	6.11	0.1421	7,522.67	1,066.20
SACRAMENTO PUBLIC LIBRARY	133,212	0.09	2.57	0.0363	1,471.96	276.66
PASADENA PUBLIC LIBRARY	127,419	0.88	5.32	0.1216	4,470.84	705.45
CHULA VISTA PUBLIC LIBRARY	121,264	0.45	14.16	0.0703	7,910.24	1,861.88
SANTA MONICA PUBLIC LIBRARY	116,541	1.26	8.93	0.0955	2,841.08	633.44
BERKELEY PUBLIC LIBRARY	110,071	0.90	8.08	0.1061	2,665.16	588.93
ESCONDIDO PUBLIC LIBRARY	107,724	0.71	24.37	0.2641	13,465.50	3,366.38
SANTA CLARA CITY LIBRARY	105,869	0.82	16.11	0.0820	5,722.65	955.50
BURBANK PUBLIC LIBRARY	104,932	0.98	13.40	0.1343	4,258.60	1,003.75
SANTA BARBARA PUBLIC LIBRARY	104,468	0.44	6.42	0.0982	5,976.43	910.48
BEVERLY HILLS PUBLIC LIBRARY	104,411	3.03	19.89	0.1504	5,495.32	1,081.98
KERN COUNTY LIBRARY	102,557	0.11	2.85	0.0996	11,395.22	668.30
TORRANCE PUBLIC LIBRARY	97,919	0.66	7.00	0.1476	4,450.86	789.67
ALHAMBRA CIVIC CENTER LIBRARY	92,529	1.07	32.13	0.1770	8,411.73	1,745.83
YOLO COUNTY LIBRARY	90,428	0.56	6.62	0.1198	5,291.28	1,012.52
SANTA CLARITA PUBLIC LIBRARY	81,555	0.38	8.56	0.1191	4,660.29	932.06
MISSION VIEJO LIBRARY	77,161	0.80	25.54	0.1019	5,797.22	1,298.35
ANAHEIM PUBLIC LIBRARY	76,172	0.21	4.50	0.0780	3,481.35	543.08
YORBA LINDA PUBLIC LIBRARY	75,439	1.09	23.33	0.2648	7,737.33	1,389.04
SAN RAFAEL PUBLIC LIBRARY	73,790	1.22	16.26	0.2772	6,149.17	2,049.72
PLEASANTON PUBLIC LIBRARY	73,136	0.92	22.68	0.1204	6,224.34	1,335.82
CITY OF COMMERCE PUBLIC LIBRARY	72,585	5.55	8.12	0.2190	8,539.41	948.82
SANTA ANA PUBLIC LIBRARY	70,526	0.21	8.45	0.1655	4,701.73	758.34
CERRITOS PUBLIC LIBRARY	67,375	1.35	20.02	0.0242	9,625.00	831.79
FULLERTON PUBLIC LIBRARY	63,677	0.44	22.13	0.1130	5,788.82	1,105.50
WATSONVILLE PUBLIC LIBRARY	63,456	1.18	8.72	0.1080	6,345.60	1,023.48
SUNNYVALE PUBLIC LIBRARY	62,634	0.41	19.01	0.0953	3,252.02	766.26
ONTARIO CITY LIBRARY	60,381	0.34	10.46	0.2296	4,644.69	710.36
THOUSAND OAKS LIBRARY	60,162	0.46	11.33	0.0596	3,512.08	543.81
MONTEREY COUNTY FREE LIBRARIES	59,165	0.25	2.32	0.0825	3,480.29	451.64
HUNTINGTON BEACH PUBLIC LIBRARY	59,072	0.29	5.16	0.0715	5,370.18	792.91
BURLINGAME PUBLIC LIBRARY	57,436	1.51	12.01	0.1663	4,727.24	1,044.48
SAN LEANDRO PUBLIC LIBRARY	57,267	0.65	8.51	0.0843	2,863.35	987.36
MARIN COUNTY FREE LIBRARY	55,636	0.39	2.42	0.0490	1,987.00	367.48
ALAMEDA FREE LIBRARY	55,495	0.70	9.61	0.1309	5,045.00	1,057.05
MOUNTAIN VIEW PUBLIC LIBRARY	54,891	0.67	14.72	0.0979	3,136.63	878.26
OXNARD PUBLIC LIBRARY	54,066	0.26	8.14	0.1405	5,149.14	995.69
MERCED COUNTY LIBRARY	53,163	0.19	3.18	0.1665	10,632.60	1,296.66
RANCHO MIRAGE PUBLIC LIBRARY	52,893	2.82	18.46	0.2004	7,556.14	1,602.82
PALOS VERDES LIBRARY DISTRICT	52,016	0.75	6.06	0.0862	2,737.68	536.25
SAN BERNARDINO PUBLIC LIBRARY	51,366	0.23	10.18	0.2039	12,841.50	1,366.12
SAN MATEO PUBLIC LIBRARY	48,427	0.45	6.78	0.0793	3,088.46	542.42
ARCADIA PUBLIC LIBRARY	46,171	0.80	15.22	0.0937	4,014.87	1,061.40
SANTA CRUZ PUBLIC LIBRARIES	44,629	0.20	2.32	0.0399	1,859.54	291.69
SANTA MARIA PUBLIC LIBRARY	41,399	0.27	5.04	0.1198	5,914.14	560.05
MURRIETA PUBLIC LIBRARY	40,998	0.36	17.80	0.1476	8,199.60	1,322.52
TULARE COUNTY FREE LIBRARY	40,865	0.12	1.75	0.1475	4,086.50	498.35
BUENA PARK LIBRARY DISTRICT	39,784	0.47	14.17	0.1530	6,630.67	795.68
GLENDALE LIBRARY, ARTS & CULTURE	38,574	0.19	2.49	0.0415	1,280.68	284.85
CAMARILLO PUBLIC LIBRARY	37,274	0.54	11.33	0.0905	6,426.55	855.69
GLENDORA LIBRARY & CULTURAL CENTER	36,533	0.69	14.00	0.1275	6,488.99	953.62
NATIONAL CITY PUBLIC LIBRARY	36,332	0.58	14.53	0.2008	7,369.57	1,194.74
HUMBOLDT COUNTY LIBRARY	36,309	0.27	2.59	0.1267	4,538.63	698.25
A. K. SMILEY PUBLIC LIBRARY	36,217	0.51	10.96	0.1354	7,243.40	804.82
OCEANSIDE PUBLIC LIBRARY	35,588	0.20	4.16	0.0685	3,347.88	513.02
PALMDALE CITY LIBRARY	35,046	0.22	11.68	0.1862	12,744.00	1,774.48
CALABASAS CITY LIBRARY	35,020	1.44	16.05	0.2059	8,755.00	1,459.17
SAN ANSELMO PUBLIC LIBRARY	34,866	2.68	13.56	0.3838	11,622.00	3,874.00
ORANGE PUBLIC LIBRARY	34,679	0.24	5.81	0.0839	2,667.62	514.53
SALINAS PUBLIC LIBRARY	34,095	0.21	4.33	0.0869	2,273.00	473.54
NAPA COUNTY LIBRARY	34,050	0.25	4.14	0.0787	2,724.00	369.71
PALO ALTO CITY LIBRARY	33,020	0.47	2.44	0.0316	1,136.66	336.56
REDONDO BEACH PUBLIC LIBRARY	32,475	0.47	6.85	0.1053	3,247.50	738.07
PLACENTIA LIBRARY DISTRICT	32,400	0.58	7.57	0.1042	3,240.00	810.00
CORONADO PUBLIC LIBRARY	31,799	1.47	9.74	0.1142	3,102.34	718.62
TULARE PUBLIC LIBRARY	31,375	0.48	14.47	0.2172	7,843.75	1,206.73
LIVERMORE PUBLIC LIBRARY	30,494	0.33	5.91	0.0773	2,439.52	502.37
BUTTE COUNTY LIBRARY	30,017	0.13	2.76	0.0504	4,288.14	600.34
SANTA FE SPRINGS CITY LIBRARY	29,673	1.62	6.88	0.2064	7,418.25	1,099.00
NEVADA COUNTY LIBRARY	29,545	0.30	3.28	0.0905	3,693.13	547.13
LOMPOC PUBLIC LIBRARY	28,909	0.48	6.36	0.1430	7,227.25	1,204.54
EL SEGUNDO PUBLIC LIBRARY	28,410	1.69	3.63	0.1247	4,735.00	865.63
COVINA PUBLIC LIBRARY	28,120	0.57	14.88	0.1486	28,120.00	1,131.13
ROSEVILLE PUBLIC LIBRARY	28,009	0.20	4.44	0.0642	2,196.78	438.94
LOS GATOS LIBRARY	27,991	0.91	10.58	0.1012	5,382.88	992.59
MENLO PARK PUBLIC LIBRARY	27,923	0.79	5.90	0.0950	5,318.67	780.63
CORONA PUBLIC LIBRARY	27,115	0.16	10.41	0.0727	3,389.38	954.75
MILL VALLEY PUBLIC LIBRARY	26,786	1.79	8.74	0.1164	3,506.02	813.18
DOWNEY CITY LIBRARY	26,665	0.23	9.86	0.0833	11,593.48	530.12
MORENO VALLEY PUBLIC LIBRARY	26,549	0.13	5.88	0.1098	13,274.50	789.21
Los Angeles County Law Library	25,979	0.00	3.74	0.2598	1,623.69	288.66
MONROVIA PUBLIC LIBRARY	25,854	0.67	9.79	0.1425	3,041.65	907.16
SAN BRUNO PUBLIC LIBRARY	24,710	0.54	8.98	0.1297	4,942.00	2,471.00
BENICIA PUBLIC LIBRARY	23,368	0.85	7.66	0.1119	3,894.67	681.28
MADERA COUNTY LIBRARY	23,239	0.15	3.01	0.1314	11,619.50	645.53
VENTURA COUNTY LIBRARY	22,122	0.09	0.93	0.0304	1,580.14	188.18
CAMARENA MEMORIAL PUBLIC LIBRARY	21,580	0.52	6.79	0.2686	7,193.33	3,082.86
MONTEREY PUBLIC LIBRARY	21,140	0.75	6.72	0.0710	2,396.83	523.53
SOUTH SAN FRANCISCO PUBLIC LIBRARY	19,773	0.29	2.95	0.0490	1,469.02	294.68
FOLSOM PUBLIC LIBRARY	19,503	0.25	8.22	0.0702	4,875.75	1,147.24
DALY CITY PUBLIC LIBRARY	18,623	0.17	3.15	0.0577	2,561.62	534.99
INGLEWOOD PUBLIC LIBRARY	17,732	0.16	3.92	0.0844	1,612.00	572.00
HARRISON MEMORIAL LIBRARY	16,276	4.34	4.01	0.1973	3,191.37	795.50
KERN COUNTY LAW LIBRARY	16,242	0.02	8.60	0.6790	16,242.00	1,804.67
PACIFIC GROVE PUBLIC LIBRARY	15,821	1.01	6.09	0.1098	3,515.78	832.68
LINCOLN PUBLIC LIBRARY	15,632	0.32	9.89	0.0656	10,421.33	1,538.58
PALM SPRINGS PUBLIC LIBRARY	15,616	0.33	2.28	0.0610	2,602.67	690.97
SIMI VALLEY PUBLIC LIBRARY	14,784	0.11	5.17	0.0924	3,696.00	492.80
MONTEREY PARK BRUGGEMEYER LIBRARY	14,704	0.24	7.06	0.0488	1,868.36	322.53
PASO ROBLES CITY LIBRARY	14,517	0.46	4.35	0.0873	4,839.00	994.32
CROWELL PUBLIC LIBRARY	14,205	1.07	4.60	0.0578	3,009.53	444.46
BELVEDERE-TIBURON LIBRARY	13,756	1.17	4.55	0.0000	1,375.60	625.27
EL DORADO COUNTY LIBRARY	13,129	0.07	1.26	0.0000	2,625.80	200.44
POMONA PUBLIC LIBRARY	12,981	0.08	8.61	0.1400	6,490.50	566.86
BEAUMONT LIBRARY DISTRICT	12,627	0.24	4.12	0.0842	1,942.62	701.50
HAYWARD PUBLIC LIBRARY	12,479	0.08	2.62	0.0418	1,062.04	213.86
LARKSPUR PUBLIC LIBRARY	12,125	0.98	4.85	0.0000	4,409.09	1,077.78
RIVERSIDE COUNTY LAW LIBRARY	12,054	0.00	1.90	0.3613	3,013.50	645.98
AZUSA CITY LIBRARY	11,517	0.23	3.78	0.0598	3,839.00	349.00
SOUTH PASADENA PUBLIC LIBRARY	10,766	0.41	4.02	0.0457	1,266.59	358.87
PLACER COUNTY LIBRARY	10,582	0.05	0.70	0.0196	942.30	135.79
DIXON PUBLIC LIBRARY DISTRICT	10,032	0.34	3.79	0.1192	2,711.35	638.98
LODI PUBLIC LIBRARY	9,852	0.15	3.27	0.0437	13,136.00	398.06
ST. HELENA PUBLIC LIBRARY	9,672	1.58	4.29	0.0974	3,224.00	744.00
VICTORVILLE CITY LIBRARY	9,098	0.07	2.93	0.0520	9,098.00	413.55
BANNING LIBRARY DISTRICT	9,052	0.29	3.35	0.0890	4,526.00	822.91
CALAVERAS COUNTY LIBRARY	9,026	0.20	0.90	0.1417	9,026.00	451.30
SAN DIEGO PUBLIC LAW LIBRARY	7,999	0.00	2.11	0.1654	999.88	363.59
COALINGA-HURON LIBRARY DISTRICT	7,852	0.29	1.76	0.1174	7,852.00	373.90
UPLAND PUBLIC LIBRARY	7,845	0.10	3.01	0.0331	2,615.00	270.52
RICHMOND PUBLIC LIBRARY	7,701	0.07	1.74	0.0000	770.10	104.07
ORANGE COUNTY PUBLIC LAW LIBRARY	7,357	0.00	3.03	0.1969	1,471.40	294.28
INYO COUNTY FREE LIBRARY	7,140	0.38	1.06	0.1683	1,512.71	769.40
KINGS COUNTY LIBRARY	6,731	0.04	0.53	0.0426	1,346.20	224.22
SAN BENITO COUNTY FREE LIBRARY	6,648	0.12	2.33	0.0677	2,216.00	432.81
PORTERVILLE PUBLIC LIBRARY	6,604	0.11	1.58	0.0381	6,604.00	208.59
TUOLUMNE COUNTY LIBRARY	6,180	0.11	1.11	0.0362	3,090.00	309.00
MARIPOSA COUNTY LIBRARY	6,100	0.34	1.23	0.0534	6,100.00	871.43
TULARE COUNTY PUBLIC LAW LIBRARY	6,083	0.01	1.60	0.3270	6,083.00	1,738.00
SANTA CRUZ COUNTY LAW LIBRARY	6,030	0.02	3.62	0.6175	6,030.00	2,010.00
BRAWLEY PUBLIC LIBRARY	5,799	0.21	2.20	0.0951	5,799.00	341.12
TEHAMA COUNTY LIBRARY	5,702	0.09	1.80	0.0000	1,425.50	356.38
SAN MATEO COUNTY LAW LIBRARY	5,700	0.01	2.33	0.5429	1,900.00	950.00
LAW LIBRARY FOR SAN BERNARDINO COUNTY	5,690	0.00	1.01	0.4715	1,896.67	379.33
SANTA BARBARA COUNTY LAW LIBRARY	5,610	0.01	2.81	0.3887	2,805.00	701.25
SOLANO COUNTY LAW LIBRARY	5,336	0.01	2.94	0.6286	5,336.00	2,668.00
BERNARD E. WITKIN ALAMEDA COUNTY LAW LIBRARY	5,324	0.00	2.37	0.0000	887.33	380.29
PALO VERDE VALLEY LIBRARY DISTRICT	5,123	0.14	2.63	0.0709	5,123.00	569.22
SIERRA MADRE PUBLIC LIBRARY	5,066	0.46	2.19	0.0598	1,029.67	374.70
SAUSALITO PUBLIC LIBRARY	4,969	0.69	1.58	0.0408	1,242.25	354.93
IRWINDALE PUBLIC LIBRARY	4,400	3.03	1.90	0.1935	4,400.00	338.46
VENTURA COUNTY LAW LIBRARY	3,755	0.00	1.47	0.3698	3,755.00	751.00
DEL NORTE COUNTY LIBRARY DISTRICT	3,624	0.13	1.50	0.0738	3,624.00	517.71
PLUMAS COUNTY LIBRARY	3,120	0.14	0.42	0.0479	996.81	194.88
BLANCHARD/SANTA PAULA PUBLIC LIBRARY DISTRICT	2,771	0.09	1.48	0.0350	1,385.50	160.17
ALTADENA LIBRARY DISTRICT	2,358	0.04	0.46	0.0131	336.86	57.51
IMPERIAL COUNTY LIBRARY	2,079	0.04	0.35	0.0539	2,079.00	122.29
COLUSA COUNTY FREE LIBRARY	2,035	0.09	0.33	0.0589	1,017.50	119.71
SANTA CLARA COUNTY LAW LIBRARY	1,976	0.00	0.74	0.1508	1,976.00	219.56
FRESNO COUNTY PUBLIC LAW LIBRARY	1,906	0.00	0.85	0.3779	953.00	423.56
AMADOR COUNTY LIBRARY	1,689	0.04	0.37	0.0252	1,689.00	146.87
IMPERIAL PUBLIC LIBRARY	1,634	0.08	0.65	0.0618	1,634.00	204.25
SUTTER COUNTY LIBRARY	1,564	0.02	0.38	0.0062	1,564.00	68.00
LAKE COUNTY LIBRARY	1,199	0.02	0.20	0.0000	1,199.00	54.75
COLTON PUBLIC LIBRARY	988	0.02	0.40	0.0183	494.00	247.00
SIGNAL HILL PUBLIC LIBRARY	821	0.07	0.40	0.0375	821.00	102.63
YOLO COUNTY LAW LIBRARY	800	0.00	0.54	0.8511	800.00	800.00
LASSEN LIBRARY DISTRICT	780	0.05	0.63	0.0213	780.00	115.73
MARIN COUNTY LAW LIBRARY	780	0.00	0.35	0.1803	561.15	356.16
MODOC COUNTY LIBRARY	775	0.08	0.35	0.0564	775.00	110.71
YUBA COUNTY LIBRARY	774	0.01	0.53	0.0131	774.00	51.60
MONO COUNTY FREE LIBRARY	765	0.06	0.08	0.0050	194.66	58.00
SAN LUIS OBISPO COUNTY LAW LIBRARY	620	0.00	0.34	0.3100	984.13	328.04
CONTRA COSTA COUNTY PUBLIC LAW LIBRARY	599	0.00	0.27	0.0143	299.50	99.83
ALPINE COUNTY LIBRARY/ARCHIVES	595	0.52	0.21	0.0231	595.00	119.48
EL CENTRO PUBLIC LIBRARY	407	0.01	0.11	0.0045	407.00	19.38
TRINITY COUNTY FREE LIBRARY	267	0.02	0.12	0.0069	267.00	65.12
MADERA COUNTY LAW LIBRARY	96	0.00	0.13	0.5333	192.00	137.14
SAN JUAN BAUTISTA CITY LIBRARY	30	0.02	0.02	0.0046	0.00	15.31