2019-20 Reference - Text Report

Location (159)	7.4 Reference Questions	Reference Questions per Capita	Reference Questions per Hour Open	Reference Questions per Visit	Reference Questions per Librarian FTE	Reference Questions per Staff FTE

Median	19,697	0.29	4.82	0.1133	2,766.69	861.63
Total	21,661,150
Average	136,234	0.46	8.39	0.1351	4,430.43	1,182.74
Maximum	10,858,788	3.47	136.61	0.9983	96,040.00	22,597.65
Minimum	198	0.01	0.07	0.0039	87.00	32.27
California State Library	10,858,788	0.27	6.51	0.1151	3,056.79	920.57
LOS ANGELES PUBLIC LIBRARY	2,789,002	0.70	19.80	0.4198	7,133.00	2,751.85
LA COUNTY LIBRARY	835,063	0.25	5.63	0.1152	2,993.06	680.57
SAN FRANCISCO PUBLIC LIBRARY	456,578	0.51	8.62	0.1196	2,249.15	681.46
ORANGE COUNTY PUBLIC LIBRARIES	446,599	0.27	7.53	0.1145	3,849.99	1,318.84
RIVERSIDE COUNTY LIBRARY SYSTEM	290,542	0.21	6.05	0.1381	5,481.92	1,338.90
SANTA CLARA COUNTY LIBRARY	270,614	0.61	14.60	0.1153	2,669.04	816.21
OAKLAND PUBLIC LIBRARY	244,612	0.56	7.58	0.1631	2,591.23	932.42
ANAHEIM PUBLIC LIBRARY	225,468	0.63	18.65	0.3640	9,802.96	2,854.03
SAN JOSE PUBLIC LIBRARY	220,321	0.21	4.97	0.0547	2,387.01	589.93
LONG BEACH PUBLIC LIBRARY	212,294	0.45	12.86	0.2918	4,655.57	1,782.49
HEMET PUBLIC LIBRARY	192,080	2.26	136.61	0.7489	96,040.00	22,597.65
ALAMEDA COUNTY LIBRARY	185,096	0.30	14.63	0.1279	2,501.30	761.71
FRESNO COUNTY PUBLIC LIBRARY	159,835	0.16	2.79	0.0942	2,959.91	590.45
CARLSBAD CITY LIBRARY	138,690	1.21	21.84	0.2893	5,379.75	1,342.20
NEWPORT BEACH PUBLIC LIBRARY	131,445	1.53	15.29	0.2100	8,215.31	2,349.75
SOLANO COUNTY LIBRARY	125,263	0.32	6.24	0.1233	2,961.30	1,041.26
BEVERLY HILLS PUBLIC LIBRARY	117,262	3.47	29.90	0.2573	7,328.88	2,147.66
SACRAMENTO PUBLIC LIBRARY	116,948	0.08	2.60	0.0441	1,292.24	391.13
RANCHO CUCAMONGA PUBLIC LIBRARY	109,952	0.63	27.03	0.3124	7,582.90	1,959.93
WHITTIER PUBLIC LIBRARY	109,822	1.27	32.40	0.2926	9,633.51	2,992.43
PASADENA PUBLIC LIBRARY	102,094	0.70	5.62	0.1649	4,003.69	985.84
SANTA MONICA PUBLIC LIBRARY	97,932	1.06	10.74	0.1323	2,398.53	874.39
SHASTA PUBLIC LIBRARIES	93,147	0.52	18.62	0.1235	16,059.83	3,828.48
STANISLAUS COUNTY FREE LIBRARY	89,531	0.16	4.22	0.0981	4,263.38	711.69
ALHAMBRA CIVIC CENTER LIBRARY	81,150	0.93	38.48	0.1963	7,056.52	2,543.89
ESCONDIDO PUBLIC LIBRARY	76,434	0.50	37.00	0.3256	10,919.14	3,252.51
RIVERSIDE PUBLIC LIBRARY	76,012	0.23	4.64	0.1285	8,445.78	1,266.87
CHULA VISTA PUBLIC LIBRARY	74,097	0.27	12.32	0.0770	5,117.20	1,923.10
MONTEREY COUNTY FREE LIBRARIES	73,103	0.32	4.17	0.1362	4,177.31	1,036.92
STOCKTON-SAN JOAQUIN COUNTY PUBLIC LIBRARY	70,583	0.10	3.39	0.1221	2,823.32	928.72
MARIN COUNTY FREE LIBRARY	65,900	0.46	4.06	0.0715	2,196.67	641.67
BURBANK PUBLIC LIBRARY	61,957	0.59	11.27	0.1317	2,514.49	967.78
MORENO VALLEY PUBLIC LIBRARY	60,729	0.29	13.90	0.2163	30,364.50	2,976.91
KERN COUNTY LIBRARY	59,094	0.06	2.37	0.0881	4,221.00	847.35
MERCED COUNTY LIBRARY	58,992	0.21	4.51	0.2663	11,798.40	2,458.00
SANTA CRUZ PUBLIC LIBRARIES	57,159	0.26	4.48	0.0753	2,198.42	584.93
BERKELEY PUBLIC LIBRARY	52,225	0.43	5.39	0.0844	1,400.13	450.02
YORBA LINDA PUBLIC LIBRARY	51,200	0.75	21.05	0.2699	5,251.28	1,612.60
RANCHO MIRAGE PUBLIC LIBRARY	49,880	2.61	22.84	0.2869	4,988.00	1,781.43
NATIONAL CITY PUBLIC LIBRARY	48,609	0.78	29.68	0.4533	8,169.58	2,348.26
YOLO COUNTY LIBRARY	48,243	0.30	4.90	0.1012	2,836.16	992.04
FULLERTON PUBLIC LIBRARY	47,915	0.34	23.78	0.1329	3,685.77	1,330.97
SUNNYVALE PUBLIC LIBRARY	47,412	0.30	20.15	0.1179	2,599.34	1,086.93
CERRITOS PUBLIC LIBRARY	47,336	0.95	19.99	0.0821	6,762.29	1,100.84
NAPA COUNTY LIBRARY	46,097	0.35	6.07	0.1134	3,687.76	861.63
THOUSAND OAKS LIBRARY	45,021	0.36	12.30	0.1163	2,791.13	831.72
ONTARIO CITY LIBRARY	44,263	0.24	11.08	0.1319	2,603.71	885.26
GOLETA VALLEY LIBRARY	43,551	0.40	8.17	0.1518	21,775.50	3,350.08
PLEASANTON PUBLIC LIBRARY	40,350	0.51	17.59	0.1010	3,434.04	1,213.53
SANTA CLARA CITY LIBRARY	40,159	0.31	6.22	0.0440	2,231.06	625.04
SAN BERNARDINO PUBLIC LIBRARY	39,260	0.18	11.24	0.3311	9,815.00	1,784.55
BURLINGAME PUBLIC LIBRARY	37,266	0.99	10.96	0.1469	2,688.74	1,139.63
TULARE COUNTY FREE LIBRARY	36,953	0.10	2.52	0.1654	3,359.36	786.23
ALAMEDA FREE LIBRARY	36,608	0.45	8.01	0.1498	3,328.00	1,262.34
MOUNTAIN VIEW PUBLIC LIBRARY	34,183	0.42	13.50	0.0774	1,799.11	785.82
CAMARILLO PUBLIC LIBRARY	33,597	0.48	13.25	0.1244	5,599.50	1,304.74
MURRIETA PUBLIC LIBRARY	33,504	0.29	21.07	0.2354	6,700.80	1,811.03
SAN MATEO PUBLIC LIBRARY	32,936	0.31	6.27	0.0780	1,974.58	617.24
EL SEGUNDO PUBLIC LIBRARY	32,716	1.95	6.29	0.1887	5,452.67	1,685.52
GLENDALE LIBRARY, ARTS & CULTURE	31,440	0.15	2.87	0.0471	1,203.21	376.17
A. K. SMILEY PUBLIC LIBRARY	31,280	0.44	15.10	0.1587	15,640.00	1,226.67
HUMBOLDT COUNTY LIBRARY	31,210	0.23	3.09	0.1569	3,901.25	1,122.66
OXNARD PUBLIC LIBRARY	30,404	0.15	6.55	0.1211	2,764.00	1,169.38
PALMDALE CITY LIBRARY	30,179	0.19	12.10	0.2464	8,622.57	2,463.59
PALOS VERDES LIBRARY DISTRICT	29,846	0.44	4.86	0.0638	1,570.84	514.59
MISSION VIEJO LIBRARY	29,221	0.31	13.65	0.1097	2,247.77	811.69
MONROVIA PUBLIC LIBRARY	29,190	0.77	13.48	0.2614	3,434.12	1,692.17
LOS GATOS LIBRARY	27,986	0.89	12.96	0.1577	4,664.33	1,646.24
CORONADO PUBLIC LIBRARY	27,654	1.29	11.90	0.1131	3,568.26	2,353.53
BUENA PARK LIBRARY DISTRICT	27,291	0.33	13.66	0.1738	3,898.71	909.70
LOMPOC PUBLIC LIBRARY	26,848	0.45	8.47	0.2177	6,712.00	1,917.71
HUNTINGTON BEACH PUBLIC LIBRARY	26,758	0.13	3.29	0.0504	2,432.55	405.42
CITY OF COMMERCE PUBLIC LIBRARY	26,416	2.05	4.27	0.1568	2,935.11	636.53
ARCADIA PUBLIC LIBRARY	26,010	0.45	12.34	0.0803	2,477.14	958.72
VENTURA COUNTY LIBRARY	25,043	0.10	1.46	0.0594	1,788.79	372.00
GLENDORA LIBRARY & CULTURAL CENTER	23,502	0.45	13.14	0.1387	3,544.80	1,181.01
ROSEVILLE PUBLIC LIBRARY	22,155	0.15	3.97	0.0671	2,769.38	703.33
COVINA PUBLIC LIBRARY	21,697	0.44	16.75	0.1802	10,848.50	2,080.25
PLACENTIA LIBRARY DISTRICT	19,697	0.38	8.55	0.1508	1,875.90	910.63
SAN RAFAEL PUBLIC LIBRARY	19,627	0.33	4.60	0.0978	1,784.27	892.14
SANTA FE SPRINGS CITY LIBRARY	19,530	1.07	6.54	0.1909	4,882.50	1,148.82
ORANGE PUBLIC LIBRARY	19,399	0.14	4.72	0.0571	1,492.23	479.58
PACIFIC GROVE PUBLIC LIBRARY	19,336	1.27	11.05	0.2460	9,668.00	6,445.33
TORRANCE PUBLIC LIBRARY	19,117	0.13	1.86	0.0483	1,006.16	301.06
MONTEREY PUBLIC LIBRARY	19,091	0.68	7.82	0.1092	2,711.79	1,062.38
LIVERMORE PUBLIC LIBRARY	18,937	0.21	4.78	0.0641	1,514.96	541.06
MILL VALLEY PUBLIC LIBRARY	18,155	1.24	8.48	0.1142	2,433.65	1,081.94
WATSONVILLE PUBLIC LIBRARY	18,047	0.35	3.86	0.1029	1,804.70	501.31
OCEANSIDE PUBLIC LIBRARY	18,030	0.10	2.79	0.0562	1,550.30	458.08
CALABASAS CITY LIBRARY	18,000	0.74	12.03	0.1429	3,600.00	1,200.00
SAN ANSELMO PUBLIC LIBRARY	17,976	1.41	10.02	0.3967	5,992.00	2,996.00
MADERA COUNTY LIBRARY	17,778	0.11	2.87	0.1607	5,926.00	888.90
BENICIA PUBLIC LIBRARY	17,514	0.64	8.42	0.1246	2,728.04	966.56
MONTEREY PARK BRUGGEMEYER LIBRARY	17,054	0.28	12.15	0.0970	2,273.87	690.72
FOLSOM PUBLIC LIBRARY	16,849	0.21	9.00	0.0865	4,212.25	1,296.08
SANTA ANA PUBLIC LIBRARY	16,587	0.05	2.20	0.0925	1,105.80	305.81
SANTA MARIA PUBLIC LIBRARY	16,190	0.11	1.97	0.0771	2,023.75	363.82
CORONA PUBLIC LIBRARY	15,363	0.09	7.70	0.0620	2,194.71	598.71
SAN BRUNO PUBLIC LIBRARY	15,167	0.33	7.87	0.0937	3,033.40	2,022.27
CAMARENA MEMORIAL PUBLIC LIBRARY	13,692	0.33	4.26	0.2722	6,846.00	3,423.00
REDONDO BEACH PUBLIC LIBRARY	13,619	0.20	4.11	0.0646	1,945.57	619.05
HARRISON MEMORIAL LIBRARY	13,579	3.44	4.10	0.2104	3,394.75	2,089.08
MENLO PARK PUBLIC LIBRARY	13,338	0.38	3.25	0.0707	1,616.73	533.52
PALO ALTO CITY LIBRARY	12,480	0.18	1.33	0.0188	444.92	203.66
BEAUMONT LIBRARY DISTRICT	12,412	0.20	5.21	0.0000	1,712.00	1,013.22
BELVEDERE-TIBURON LIBRARY	11,602	0.99	5.51	0.0000	773.47	483.42
PASO ROBLES CITY LIBRARY	11,420	0.37	4.79	0.1043	3,806.67	1,165.31
CROWELL PUBLIC LIBRARY	11,152	0.85	4.82	0.0524	2,997.85	606.42
PALM SPRINGS PUBLIC LIBRARY	10,538	0.22	2.24	0.0646	1,621.23	731.81
PLACER COUNTY LIBRARY	10,315	0.05	1.03	0.0276	765.21	204.54
LINCOLN PUBLIC LIBRARY	10,116	0.21	8.82	0.0652	5,380.85	1,726.28
TULARE PUBLIC LIBRARY	10,061	0.15	6.12	0.1152	2,515.25	759.32
AZUSA CITY LIBRARY	9,912	0.20	4.50	0.1059	3,304.00	619.50
POMONA PUBLIC LIBRARY	9,653	0.06	8.76	0.1791	4,290.22	990.05
PLUMAS COUNTY LIBRARY	9,482	0.44	1.54	0.2082	2,926.54	883.69
IMPERIAL PUBLIC LIBRARY	9,372	0.47	3.31	0.9983	9,372.00	2,082.67
SOUTH SAN FRANCISCO PUBLIC LIBRARY	9,191	0.14	1.90	0.0345	653.70	221.52
SAN BENITO COUNTY FREE LIBRARY	8,914	0.15	3.82	0.0775	2,409.19	941.29
VICTORVILLE CITY LIBRARY	8,382	0.07	3.86	0.0761	8,382.00	886.98
LODI PUBLIC LIBRARY	8,255	0.12	3.75	0.0441	4,717.14	600.36
SOUTH PASADENA PUBLIC LIBRARY	8,013	0.31	4.06	0.0457	942.71	418.43
COALINGA-HURON LIBRARY DISTRICT	7,184	0.29	2.26	0.1817	7,184.00	653.09
REDWOOD CITY PUBLIC LIBRARY	6,998	0.08	0.91	0.0131	496.31	137.76
UPLAND PUBLIC LIBRARY	6,721	0.09	3.49	0.0405	1,680.25	448.07
KINGS COUNTY LIBRARY	6,719	0.04	0.80	0.0698	1,343.80	383.72
SIMI VALLEY PUBLIC LIBRARY	6,374	0.05	3.34	0.0630	1,593.50	390.32
DEL NORTE COUNTY LIBRARY DISTRICT	6,240	0.23	2.81	0.2857	0.00	1,230.77
CALAVERAS COUNTY LIBRARY	5,560	0.12	0.80	0.1120	5,560.00	463.33
EL DORADO COUNTY LIBRARY	5,521	0.03	0.74	0.0186	920.17	154.00
RICHMOND PUBLIC LIBRARY	5,500	0.05	1.57	0.0000	611.11	112.24
TEHAMA COUNTY LIBRARY	5,143	0.08	2.11	0.0000	1,285.75	428.58
IRWINDALE PUBLIC LIBRARY	4,800	3.35	2.54	0.2805	4,800.00	685.71
SIERRA MADRE PUBLIC LIBRARY	4,686	0.43	3.25	0.0880	1,358.26	598.47
PALO VERDE VALLEY LIBRARY DISTRICT	4,621	0.20	3.33	0.1109	4,621.00	924.20
HAYWARD PUBLIC LIBRARY	4,213	0.03	1.44	0.0133	337.04	112.95
BANNING LIBRARY DISTRICT	4,173	0.13	2.36	0.0690	2,086.50	245.47
SAUSALITO PUBLIC LIBRARY	3,595	0.50	1.50	0.0414	898.75	513.57
INYO COUNTY FREE LIBRARY	3,582	0.19	0.68	0.1288	625.13	498.89
TUOLUMNE COUNTY LIBRARY	3,314	0.06	0.83	0.0313	1,657.00	315.62
BRAWLEY PUBLIC LIBRARY	3,276	0.12	1.79	0.1244	3,276.00	546.00
MARIPOSA COUNTY LIBRARY	3,120	0.17	0.71	0.0382	3,120.00	891.43
ALTADENA LIBRARY DISTRICT	3,115	0.06	0.86	0.0250	519.17	115.37
SIGNAL HILL PUBLIC LIBRARY	1,895	0.16	1.14	0.0439	1,895.00	473.75
COLUSA COUNTY FREE LIBRARY	1,849	0.08	0.39	0.0658	924.50	205.44
AMADOR COUNTY LIBRARY	1,828	0.05	0.52	0.0405	1,828.00	235.87
LOOMIS LIBRARY & COMMUNITY LEARNING CENTER	1,680	0.24	1.37	0.1145	1,680.00	480.00
BLANCHARD/SANTA PAULA PUBLIC LIBRARY DISTRICT	1,679	0.06	1.30	0.0232	839.50	190.80
LAKE COUNTY LIBRARY	1,401	0.02	0.30	0.0000	1,401.00	125.65
ALPINE COUNTY LIBRARY/ARCHIVES	1,131	0.99	0.56	0.1368	1,131.00	325.00
SUTTER COUNTY LIBRARY	895	0.01	0.33	0.0047	895.00	68.85
IMPERIAL COUNTY LIBRARY	772	0.01	0.17	0.0241	772.00	76.06
MONO COUNTY FREE LIBRARY	605	0.04	0.07	0.0084	153.94	63.28
COLTON PUBLIC LIBRARY	558	0.01	0.26	0.0132	279.00	279.00
LASSEN LIBRARY DISTRICT	544	0.04	0.64	0.0233	1,182.61	153.24
MODOC COUNTY LIBRARY	500	0.05	0.25	0.0430	500.00	175.44
EL CENTRO PUBLIC LIBRARY	355	0.01	0.13	0.0039	355.00	32.27
MOORPARK CITY LIBRARY	261	0.01	0.13	0.0045	87.00	34.80
TRINITY COUNTY FREE LIBRARY	198	0.01	0.11	0.0071	198.00	73.33