2012-13 Reference - Text Report

Location (176)	7.4 Reference Questions	Reference Questions per Capita	Reference Questions per Hour Open	Reference Questions per Visit	Reference Questions per Librarian FTE	Reference Questions per Staff FTE

Median	43,497	0.54	18.39	0.1126	6,052.08	982.39
Total	44,941,222
Average	255,348	0.84	18.39	0.1339	7,226.93	1,134.96
Maximum	22,483,358	8.79	34.92	0.6859	42,931.75	6,133.11
Minimum	40	0.00	1.85	0.0019	293.00	25.00
California State Library	22,483,358	0.61	0.00	0.1422	7,216.87	1,147.38
LOS ANGELES PUBLIC LIBRARY	3,491,400	0.90	0.00	0.2477	10,996.54	2,306.84
LA COUNTY LIBRARY	1,875,460	0.56	0.00	0.1592	7,781.99	709.60
ORANGE COUNTY PUBLIC LIBRARIES	1,357,939	0.88	0.00	0.2036	10,995.46	2,403.43
SAN DIEGO PUBLIC LIBRARY	1,218,554	0.92	0.00	0.2094	10,888.70	1,736.01
SAN FRANCISCO PUBLIC LIBRARY	964,718	1.17	0.00	0.1299	4,660.92	824.42
SAN JOSE PUBLIC LIBRARY	563,781	0.57	0.00	0.0966	6,510.17	1,038.98
SAN DIEGO COUNTY LIBRARY	472,056	0.44	0.00	0.0831	6,211.26	983.45
ALAMEDA COUNTY LIBRARY	455,019	0.83	0.00	0.0930	11,098.02	1,086.48
SANTA CRUZ PUBLIC LIBRARIES	448,654	2.17	0.00	0.3106	20,742.21	3,289.01
RIVERSIDE COUNTY LIBRARY SYSTEM	434,057	0.36	0.00	0.1046	8,510.92	1,082.44
SANTA CLARA COUNTY LIBRARY	364,057	0.87	0.00	0.1118	4,457.11	866.84
LONG BEACH PUBLIC LIBRARY	326,157	0.70	0.00	0.2652	8,449.66	1,609.62
CARLSBAD CITY LIBRARY	283,802	2.62	0.00	0.3457	10,832.14	1,544.50
RIVERSIDE PUBLIC LIBRARY	281,383	0.90	0.00	0.2543	35,172.88	2,604.19
SONOMA COUNTY LIBRARY	268,106	0.55	0.00	0.1350	4,947.52	1,205.89
OAKLAND PUBLIC LIBRARY	256,908	0.61	0.00	0.1185	3,240.51	748.78
FRESNO COUNTY PUBLIC LIBRARY	245,590	0.27	0.00	0.0773	5,338.91	534.24
STOCKTON-SAN JOAQUIN COUNTY PUBLIC LIBRARY	228,240	0.36	0.00	0.2326	10,868.57	1,930.15
SAN MATEO COUNTY LIBRARIES	223,214	0.82	0.00	0.0944	6,140.69	1,394.65
ONTARIO CITY LIBRARY	210,348	1.26	0.00	0.3265	16,180.62	2,311.52
SACRAMENTO PUBLIC LIBRARY	202,228	0.15	0.00	0.0498	2,828.36	450.40
BERKELEY PUBLIC LIBRARY	193,272	1.67	0.00	0.1850	5,803.96	1,018.40
SANTA MONICA PUBLIC LIBRARY	189,302	2.08	0.00	0.1378	4,762.31	1,099.95
SOLANO COUNTY LIBRARY	185,203	0.51	0.00	0.1042	5,291.51	1,014.81
NEWPORT BEACH PUBLIC LIBRARY	184,260	2.13	0.00	0.1714	11,516.25	1,834.89
KERN COUNTY LIBRARY	180,391	0.21	0.00	0.2169	9,110.66	1,155.61
SAN LUIS OBISPO CITY-COUNTY LIBRARY	176,150	0.73	0.00	0.2114	8,592.68	1,449.79
SANTA CLARA CITY LIBRARY	175,007	1.45	0.00	0.1249	15,073.82	2,001.91
BURBANK PUBLIC LIBRARY	174,589	1.66	0.00	0.1596	6,833.23	1,749.04
MORENO VALLEY PUBLIC LIBRARY	171,727	0.87	0.00	0.6859	42,931.75	6,133.11
RANCHO CUCAMONGA PUBLIC LIBRARY	163,028	0.95	0.00	0.2821	12,540.62	1,614.14
MARIN COUNTY FREE LIBRARY	156,678	1.13	0.00	0.1497	5,340.08	1,211.18
WHITTIER PUBLIC LIBRARY	156,547	1.82	0.00	0.3254	12,523.76	2,412.13
SANTA CLARITA PUBLIC LIBRARY	151,000	0.74	0.00	0.1699	10,413.79	1,473.17
TORRANCE PUBLIC LIBRARY	145,326	0.99	0.00	0.2582	7,452.62	1,303.37
CHULA VISTA PUBLIC LIBRARY	133,016	0.53	0.00	0.1597	9,501.14	2,283.54
YOLO COUNTY LIBRARY	129,543	0.87	0.00	0.2091	8,723.43	2,274.68
THOUSAND OAKS LIBRARY	128,889	1.01	0.00	0.1973	7,365.09	1,045.75
MISSION VIEJO LIBRARY	122,781	1.29	0.00	0.1528	7,957.29	2,224.29
SALINAS PUBLIC LIBRARY	119,772	0.78	0.00	0.2125	6,474.16	1,711.03
BEVERLY HILLS PUBLIC LIBRARY	118,065	3.42	0.00	0.0000	6,945.00	1,330.31
ALHAMBRA CIVIC CENTER LIBRARY	114,119	1.35	0.00	0.2161	10,868.48	2,198.82
PASADENA PUBLIC LIBRARY	111,503	0.80	0.00	0.0892	4,645.96	599.64
ANAHEIM PUBLIC LIBRARY	110,926	0.32	0.00	0.0842	5,616.51	893.48
MONTEREY COUNTY FREE LIBRARIES	110,022	0.50	0.00	0.1323	6,471.88	880.18
SUNNYVALE PUBLIC LIBRARY	109,932	0.75	0.00	0.1479	5,447.57	1,376.90
MOUNTAIN VIEW PUBLIC LIBRARY	109,150	1.43	0.00	0.1275	7,276.67	1,548.23
STANISLAUS COUNTY FREE LIBRARY	104,013	0.20	0.00	0.0000	6,500.81	473.54
RANCHO MIRAGE PUBLIC LIBRARY	102,054	5.79	0.00	0.3072	12,006.35	2,958.09
SAN RAFAEL PUBLIC LIBRARY	98,755	1.70	0.00	0.2766	11,034.08	3,015.42
EL SEGUNDO PUBLIC LIBRARY	98,260	5.85	0.00	0.3851	19,652.00	2,655.68
NATIONAL CITY PUBLIC LIBRARY	95,714	1.63	0.00	0.3076	23,928.50	956.95
REDWOOD CITY PUBLIC LIBRARY	95,681	1.21	0.00	0.0886	7,161.75	1,234.43
PLEASANTON PUBLIC LIBRARY	95,612	1.33	0.00	0.1709	7,498.98	2,136.58
ESCONDIDO PUBLIC LIBRARY	94,420	0.65	34.92	0.1869	8,583.64	1,419.85
CERRITOS PUBLIC LIBRARY	93,477	1.89	0.00	0.0969	13,353.86	925.51
SAN LEANDRO PUBLIC LIBRARY	89,530	1.03	0.00	0.1126	6,395.00	1,657.96
YORBA LINDA PUBLIC LIBRARY	84,247	1.27	0.00	0.2488	9,628.23	1,597.40
PALOS VERDES LIBRARY DISTRICT	82,354	1.20	0.00	0.1381	4,334.42	849.01
SANTA BARBARA PUBLIC LIBRARY	81,497	0.37	0.00	0.0660	9,055.22	699.55
HUMBOLDT COUNTY LIBRARY	79,743	0.59	0.00	0.2019	8,860.33	1,627.41
GLENDALE LIBRARY, ARTS & CULTURE	79,498	0.41	0.00	0.0888	2,859.64	652.85
TULARE COUNTY FREE LIBRARY	74,477	0.22	0.00	0.3276	8,275.22	1,114.93
ALAMEDA FREE LIBRARY	73,906	0.98	0.00	0.1734	6,289.87	1,376.28
OXNARD PUBLIC LIBRARY	73,579	0.37	0.00	0.1261	5,659.92	831.40
BURLINGAME PUBLIC LIBRARY	72,244	1.96	0.00	0.1651	6,508.47	1,314.96
WATSONVILLE PUBLIC LIBRARY	72,128	1.21	0.00	0.1377	6,557.09	1,076.54
SANTA ANA PUBLIC LIBRARY	71,637	0.22	0.00	0.1801	5,969.75	981.33
MURRIETA PUBLIC LIBRARY	67,719	0.64	0.00	0.2182	12,312.55	2,295.56
REDONDO BEACH PUBLIC LIBRARY	67,080	1.00	0.00	0.1771	7,494.97	1,616.78
FULLERTON PUBLIC LIBRARY	64,189	0.46	0.00	0.1257	5,014.77	1,179.94
ROSEVILLE PUBLIC LIBRARY	64,091	0.52	0.00	0.1109	4,930.08	873.17
SANTA MARIA PUBLIC LIBRARY	63,475	0.44	0.00	0.1598	10,579.17	908.34
NAPA COUNTY LIBRARY	57,443	0.43	0.00	0.1014	4,595.44	622.35
SHASTA PUBLIC LIBRARIES	57,304	0.32	0.00	0.0254	11,460.80	979.56
MENLO PARK PUBLIC LIBRARY	53,496	1.64	0.00	0.1615	7,925.33	1,567.88
DOWNEY CITY LIBRARY	52,842	0.47	0.00	0.1482	13,210.50	5,284.20
VENTURA COUNTY LIBRARY	52,358	0.14	0.00	0.0329	4,027.54	453.75
LIVERMORE PUBLIC LIBRARY	51,350	0.62	0.00	0.1188	4,668.18	1,141.11
SAN BERNARDINO PUBLIC LIBRARY	49,678	0.23	0.00	0.1256	12,419.50	1,241.95
ALTADENA LIBRARY DISTRICT	49,321	0.94	0.00	0.1269	7,066.05	1,055.45
HEMET PUBLIC LIBRARY	48,921	0.60	0.00	0.1699	16,307.00	2,446.05
MERCED COUNTY LIBRARY	47,158	0.18	0.00	0.1043	15,719.33	1,867.64
ORANGE PUBLIC LIBRARY	46,661	0.34	0.00	0.0913	3,589.31	717.53
NEVADA COUNTY LIBRARY	44,500	0.46	0.00	0.1258	10,470.59	1,223.20
ARCADIA PUBLIC LIBRARY	44,217	0.78	0.00	0.0794	3,844.96	999.25
CAMARILLO PUBLIC LIBRARY	43,517	0.66	0.00	0.1037	6,306.81	960.64
PALO ALTO CITY LIBRARY	43,476	0.66	0.00	0.0526	2,443.84	520.55
GLENDORA LIBRARY & CULTURAL CENTER	43,421	0.86	0.00	0.1629	7,781.54	1,183.78
A. K. SMILEY PUBLIC LIBRARY	42,852	0.61	0.00	0.1663	8,570.40	1,224.34
HUNTINGTON BEACH PUBLIC LIBRARY	42,676	0.22	0.00	0.0563	4,064.38	497.39
CALABASAS CITY LIBRARY	42,416	1.78	0.00	0.1954	12,118.86	1,731.27
OCEANSIDE PUBLIC LIBRARY	42,058	0.25	0.00	0.0867	3,470.13	828.89
SAN MATEO PUBLIC LIBRARY	41,919	0.41	0.00	0.0804	2,794.60	515.10
CORONADO PUBLIC LIBRARY	41,291	1.78	0.00	0.1122	4,587.89	1,065.57
BUTTE COUNTY LIBRARY	41,143	0.19	0.00	0.0648	8,228.60	835.39
MILL VALLEY PUBLIC LIBRARY	40,437	2.86	0.00	0.1647	4,931.34	1,333.23
LOS GATOS LIBRARY	39,468	1.30	0.00	0.1121	8,674.29	1,575.57
INGLEWOOD PUBLIC LIBRARY	38,004	0.34	0.00	0.1872	4,126.38	740.24
RICHMOND PUBLIC LIBRARY	37,939	0.36	0.00	0.1366	2,810.30	530.62
FOLSOM PUBLIC LIBRARY	37,375	0.52	0.00	0.1474	12,458.33	1,510.10
BELVEDERE-TIBURON LIBRARY	36,846	3.31	0.00	0.1998	3,878.53	1,602.00
MONROVIA PUBLIC LIBRARY	36,566	0.99	0.00	0.1874	4,251.86	1,288.44
PALMDALE CITY LIBRARY	33,973	0.22	0.00	0.1984	13,589.20	1,775.90
HARRISON MEMORIAL LIBRARY	33,176	8.79	0.00	0.3512	6,569.50	1,881.79
CORONA PUBLIC LIBRARY	33,085	0.21	0.00	0.0809	3,150.95	1,088.32
PLACER COUNTY LIBRARY	32,060	0.17	1.85	0.0495	4,007.50	436.67
CAMARENA MEMORIAL PUBLIC LIBRARY	31,932	0.79	0.00	0.3243	10,644.00	4,561.71
KINGS COUNTY LIBRARY	30,672	0.20	0.00	0.0660	6,134.40	1,043.98
UPLAND PUBLIC LIBRARY	29,734	0.40	0.00	0.1741	9,439.37	946.94
BEAUMONT LIBRARY DISTRICT	28,907	0.40	0.00	0.1224	4,282.52	1,427.51
BUENA PARK LIBRARY DISTRICT	28,233	0.34	0.00	0.1120	5,133.27	768.24
EL DORADO COUNTY LIBRARY	28,136	0.15	0.00	0.0474	3,854.25	460.49
BENICIA PUBLIC LIBRARY	27,090	1.00	0.00	0.1227	4,552.94	848.15
LOMPOC PUBLIC LIBRARY	26,792	0.41	0.00	0.1123	8,930.67	1,174.06
CITY OF COMMERCE PUBLIC LIBRARY	26,235	2.03	0.00	0.0822	4,602.63	355.97
MONTEREY PUBLIC LIBRARY	26,042	0.92	0.00	0.0789	2,969.44	684.78
VICTORVILLE CITY LIBRARY	25,500	0.21	0.00	0.1300	25,500.00	1,491.23
PALM SPRINGS PUBLIC LIBRARY	25,051	0.55	0.00	0.1111	5,010.20	948.90
SOUTH PASADENA PUBLIC LIBRARY	24,099	0.93	0.00	0.0800	3,256.62	774.89
SAN ANSELMO PUBLIC LIBRARY	23,186	1.87	0.00	0.2061	8,135.44	3,321.78
PLACENTIA LIBRARY DISTRICT	21,084	0.38	0.00	0.0775	2,635.50	755.97
MADERA COUNTY LIBRARY	20,465	0.13	0.00	0.0972	11,694.29	693.73
SAN BRUNO PUBLIC LIBRARY	20,267	0.47	0.00	0.0886	4,053.40	988.63
SANTA FE SPRINGS CITY LIBRARY	19,849	1.18	0.00	0.1010	6,616.33	934.07
DALY CITY PUBLIC LIBRARY	19,551	0.19	0.00	0.0440	2,606.80	434.47
COVINA PUBLIC LIBRARY	18,940	0.39	0.00	0.0822	37,880.00	908.39
TULARE PUBLIC LIBRARY	17,329	0.28	0.00	0.1082	4,332.25	1,004.58
PASO ROBLES CITY LIBRARY	16,681	0.55	0.00	0.0669	5,957.50	1,146.46
LODI PUBLIC LIBRARY	16,270	0.26	0.00	0.0714	5,423.33	600.37
MENDOCINO COUNTY LIBRARY	15,954	0.18	0.00	0.0368	602.04	498.56
LARKSPUR PUBLIC LIBRARY	15,800	1.31	0.00	0.0000	5,266.67	1,187.97
PORTERVILLE PUBLIC LIBRARY	15,236	0.27	0.00	0.0686	15,236.00	497.10
DIXON PUBLIC LIBRARY DISTRICT	14,799	0.55	0.00	0.1783	3,946.40	970.43
CROWELL PUBLIC LIBRARY	13,883	1.05	0.00	0.0611	2,533.39	530.90
BLANCHARD/SANTA PAULA PUBLIC LIBRARY DISTRICT	13,258	0.44	0.00	0.1506	7,798.82	947.00
HAYWARD PUBLIC LIBRARY	13,022	0.09	0.00	0.0229	1,446.89	246.86
PACIFIC GROVE PUBLIC LIBRARY	12,402	0.81	0.00	0.1018	3,543.43	751.64
POMONA PUBLIC LIBRARY	12,316	0.08	0.00	0.1411	6,158.00	525.20
MONTEREY PARK BRUGGEMEYER LIBRARY	11,878	0.19	0.00	0.0385	1,956.84	272.49
SAUSALITO PUBLIC LIBRARY	10,537	1.48	0.00	0.0967	2,634.25	1,023.01
TUOLUMNE COUNTY LIBRARY	10,208	0.19	0.00	0.0576	5,104.00	474.79
MARIPOSA COUNTY LIBRARY	9,876	0.55	0.00	0.0679	9,876.00	1,410.86
COLUSA COUNTY FREE LIBRARY	9,639	0.44	0.00	0.2552	3,213.00	573.41
LAKE COUNTY LIBRARY	9,296	0.14	0.00	0.0285	3,718.40	448.00
AZUSA CITY LIBRARY	8,296	0.17	0.00	0.0451	2,765.33	316.04
IRWINDALE PUBLIC LIBRARY	8,025	5.52	0.00	0.2751	8,025.00	617.31
SOUTH SAN FRANCISCO PUBLIC LIBRARY	7,688	0.12	0.00	0.0191	670.86	124.52
INYO COUNTY FREE LIBRARY	7,258	0.39	0.00	0.0000	1,814.50	530.94
LINCOLN PUBLIC LIBRARY	6,966	0.16	0.00	0.0363	10,716.92	839.28
BANNING LIBRARY DISTRICT	6,196	0.19	0.00	0.0759	3,098.00	344.22
BRAWLEY PUBLIC LIBRARY	5,980	0.23	0.00	0.0977	2,990.00	341.71
WOODLAND PUBLIC LIBRARY	5,924	0.10	0.00	0.0296	1,444.88	290.39
SIERRA MADRE PUBLIC LIBRARY	5,663	0.51	0.00	0.0683	1,089.04	428.37
SAN BENITO COUNTY FREE LIBRARY	5,600	0.10	0.00	0.0603	2,240.00	448.00
COALINGA-HURON LIBRARY DISTRICT	5,528	0.21	0.00	0.0856	5,528.00	240.35
CALAVERAS COUNTY LIBRARY	4,909	0.11	0.00	0.0000	4,909.00	382.02
TEHAMA COUNTY LIBRARY	4,334	0.07	0.00	0.0516	2,167.00	433.40
PLUMAS COUNTY LIBRARY	4,056	0.18	0.00	0.0491	2,028.00	244.04
COLTON PUBLIC LIBRARY	2,775	0.05	0.00	0.0450	2,775.00	925.00
MODOC COUNTY LIBRARY	2,573	0.27	0.00	0.0000	2,573.00	393.43
AMADOR COUNTY LIBRARY	2,431	0.07	0.00	0.0286	2,431.00	167.66
ST. HELENA PUBLIC LIBRARY	2,108	0.36	0.00	0.0153	527.00	106.57
IMPERIAL COUNTY LIBRARY	1,956	0.04	0.00	0.0437	1,956.00	156.48
SUTTER COUNTY LIBRARY	1,801	0.02	0.00	0.0019	1,801.00	78.30
IMPERIAL PUBLIC LIBRARY	1,697	0.11	0.00	0.0575	0.00	178.63
SIGNAL HILL PUBLIC LIBRARY	1,612	0.14	0.00	0.0601	1,612.00	189.65
MONO COUNTY FREE LIBRARY	1,155	0.08	0.00	0.0082	320.83	59.84
EL CENTRO PUBLIC LIBRARY	822	0.02	0.00	0.0206	822.00	56.69
ALPINE COUNTY LIBRARY/ARCHIVES	816	0.75	0.00	0.0259	816.00	181.33
LASSEN LIBRARY DISTRICT	350	0.01	0.00	0.0085	416.67	75.27
PALO VERDE VALLEY LIBRARY DISTRICT	335	0.01	0.00	0.0042	446.67	38.68
TRINITY COUNTY FREE LIBRARY	332	0.02	0.00	0.0110	415.00	76.85
YUBA COUNTY LIBRARY	293	0.00	0.00	0.0000	293.00	26.64
SAN JUAN BAUTISTA CITY LIBRARY	40	0.02	0.00	0.0052	0.00	25.00