2015-16 Reference - Text Report

Location (171)	7.4 Reference Questions	Reference Questions per Capita	Reference Questions per Hour Open	Reference Questions per Visit	Reference Questions per Librarian FTE	Reference Questions per Staff FTE

Median	39,312	0.47	6.70	0.1108	4,885.55	839.63
Total	38,502,242
Average	225,159	0.69	9.29	0.1214	6,137.30	982.55
Maximum	19,251,121	5.28	101.72	0.6703	67,000.00	11,823.53
Minimum	-1	0.00	0.00	-0.0001	-1.00	-0.14
California State Library	19,251,121	0.49	8.22	0.1246	5,820.32	965.02
LOS ANGELES PUBLIC LIBRARY	3,289,031	0.82	17.06	0.2436	9,136.20	2,152.51
LA COUNTY LIBRARY	1,764,768	0.52	9.11	0.1650	7,030.95	650.01
SAN DIEGO PUBLIC LIBRARY	1,054,104	0.76	11.42	0.1519	8,711.60	1,422.54
SAN FRANCISCO PUBLIC LIBRARY	714,790	0.82	10.16	0.1123	3,263.88	597.15
ORANGE COUNTY PUBLIC LIBRARIES	659,394	0.41	7.71	0.1048	5,709.04	1,149.77
SAN JOSE PUBLIC LIBRARY	550,000	0.53	9.78	0.0802	5,913.98	893.47
FRESNO COUNTY PUBLIC LIBRARY	549,308	0.57	6.95	0.1959	10,770.75	1,225.86
RIVERSIDE COUNTY LIBRARY SYSTEM	478,827	0.39	6.55	0.1177	9,034.47	1,116.15
SANTA CRUZ PUBLIC LIBRARIES	386,213	1.74	19.03	0.3520	17,855.43	2,625.69
SANTA CLARA COUNTY LIBRARY	349,080	0.80	15.53	0.1064	4,131.12	803.41
SAN DIEGO COUNTY LIBRARY	342,186	0.31	3.90	0.0628	4,277.33	784.83
LONG BEACH PUBLIC LIBRARY	324,049	0.67	14.98	0.2567	7,954.07	1,604.68
ALAMEDA COUNTY LIBRARY	315,044	0.55	17.14	0.1260	6,848.78	875.12
OAKLAND PUBLIC LIBRARY	298,150	0.67	9.42	0.1473	3,704.65	875.37
BERKELEY PUBLIC LIBRARY	235,720	1.97	17.30	0.1745	7,297.83	1,216.93
RIVERSIDE PUBLIC LIBRARY	232,619	0.72	11.51	0.2605	29,077.38	1,871.43
WHITTIER PUBLIC LIBRARY	211,233	2.39	41.49	0.3341	16,248.69	2,785.25
CARLSBAD CITY LIBRARY	205,484	1.82	19.99	0.3370	7,472.15	1,147.57
HEMET PUBLIC LIBRARY	201,000	2.51	101.72	0.6703	67,000.00	11,823.53
RANCHO CUCAMONGA PUBLIC LIBRARY	171,968	0.98	27.51	0.3126	10,115.76	1,312.73
SACRAMENTO PUBLIC LIBRARY	165,600	0.12	3.15	0.0389	1,871.19	342.50
NEWPORT BEACH PUBLIC LIBRARY	162,510	1.93	12.85	0.1343	10,156.88	1,577.77
SONOMA COUNTY LIBRARY	160,342	0.32	6.14	0.0776	3,429.78	730.25
STOCKTON-SAN JOAQUIN COUNTY PUBLIC LIBRARY	156,340	0.23	6.58	0.1781	7,106.36	1,395.89
SAN MATEO COUNTY LIBRARIES	153,356	0.54	5.29	0.0672	3,051.86	898.13
SOLANO COUNTY LIBRARY	152,373	0.41	6.70	0.1054	4,063.28	837.21
SANTA MONICA PUBLIC LIBRARY	151,654	1.62	14.03	0.1281	3,664.91	839.63
SANTA BARBARA PUBLIC LIBRARY	147,004	0.62	9.03	0.1181	11,620.87	1,252.27
BURBANK PUBLIC LIBRARY	143,689	1.37	18.99	0.1710	5,690.65	1,383.35
TORRANCE PUBLIC LIBRARY	138,455	0.94	9.90	0.2296	6,153.56	1,112.09
SAN LUIS OBISPO CITY-COUNTY LIBRARY	133,588	0.54	6.09	0.1532	7,421.56	1,060.22
KERN COUNTY LIBRARY	122,779	0.14	3.27	0.1379	10,231.58	785.03
YOLO COUNTY LIBRARY	120,255	0.77	9.25	0.1463	7,659.55	2,007.60
CHULA VISTA PUBLIC LIBRARY	118,534	0.45	13.94	0.1382	7,316.91	1,834.89
STANISLAUS COUNTY FREE LIBRARY	117,104	0.22	4.75	0.0504	6,505.78	603.63
BEVERLY HILLS PUBLIC LIBRARY	113,799	3.27	21.68	0.1502	6,263.02	1,203.84
SUNNYVALE PUBLIC LIBRARY	112,523	0.76	34.03	0.1680	5,857.52	1,427.41
REDWOOD CITY PUBLIC LIBRARY	107,692	1.25	9.96	0.1280	7,311.07	1,172.99
SANTA MARIA PUBLIC LIBRARY	103,103	0.68	13.81	0.2286	14,729.00	1,364.52
ALHAMBRA CIVIC CENTER LIBRARY	100,194	1.15	34.79	0.1717	9,108.55	1,890.45
PASADENA PUBLIC LIBRARY	94,492	0.67	3.95	0.0908	3,258.34	505.58
ONTARIO CITY LIBRARY	91,176	0.54	15.80	0.1643	6,512.57	1,060.19
GLENDALE LIBRARY, ARTS & CULTURE	90,632	0.45	5.75	0.1467	3,850.13	851.00
PALOS VERDES LIBRARY DISTRICT	90,019	1.30	10.49	0.1402	4,737.84	928.03
MISSION VIEJO LIBRARY	89,931	0.93	29.77	0.1108	5,900.98	1,568.93
ANAHEIM PUBLIC LIBRARY	89,892	0.25	5.81	0.0819	4,402.15	725.17
PLEASANTON PUBLIC LIBRARY	86,874	1.16	26.95	0.1667	7,554.26	1,540.32
NATIONAL CITY PUBLIC LIBRARY	85,765	1.41	35.74	0.1864	17,396.55	2,924.14
SANTA CLARA CITY LIBRARY	84,941	0.69	11.63	0.0839	4,793.51	885.91
MONTEREY COUNTY FREE LIBRARIES	81,682	0.36	3.25	0.0874	4,804.82	643.17
ESCONDIDO PUBLIC LIBRARY	81,317	0.54	18.29	0.1816	62.55	60.19
OXNARD PUBLIC LIBRARY	79,221	0.38	11.95	0.1846	7,922.10	1,260.68
MOUNTAIN VIEW PUBLIC LIBRARY	79,154	1.02	20.89	0.1268	5,276.93	1,147.16
CERRITOS PUBLIC LIBRARY	78,993	1.60	23.47	0.0404	13,165.50	987.41
THOUSAND OAKS LIBRARY	78,637	0.59	14.81	0.1294	4,337.40	684.45
FULLERTON PUBLIC LIBRARY	77,008	0.54	25.12	0.1588	6,016.25	1,631.53
SANTA CLARITA PUBLIC LIBRARY	76,170	0.35	7.99	0.0960	4,352.57	832.46
SANTA ANA PUBLIC LIBRARY	74,381	0.22	11.35	0.1870	5,312.93	599.85
MARIN COUNTY FREE LIBRARY	73,146	0.51	3.19	0.0666	2,243.05	462.69
YORBA LINDA PUBLIC LIBRARY	65,085	0.96	20.15	0.1980	6,675.38	1,145.66
SAN RAFAEL PUBLIC LIBRARY	64,872	1.07	14.12	0.2405	5,406.00	1,802.00
WATSONVILLE PUBLIC LIBRARY	62,428	1.16	11.12	0.1169	5,675.27	879.27
ALAMEDA FREE LIBRARY	60,933	0.77	10.56	0.1525	5,539.36	1,160.63
HUNTINGTON BEACH PUBLIC LIBRARY	59,748	0.31	5.52	0.0719	5,974.80	695.55
BURLINGAME PUBLIC LIBRARY	59,506	1.59	12.44	0.1774	4,885.55	1,136.04
ROSEVILLE PUBLIC LIBRARY	58,857	0.44	7.96	0.1114	4,280.51	843.83
CITY OF COMMERCE PUBLIC LIBRARY	58,370	4.45	6.53	0.1922	6,867.06	763.01
REDONDO BEACH PUBLIC LIBRARY	58,355	0.84	12.25	0.1699	5,835.50	1,326.25
SAN BERNARDINO PUBLIC LIBRARY	52,027	0.24	10.31	0.1787	13,006.75	1,383.70
HUMBOLDT COUNTY LIBRARY	51,727	0.38	3.69	0.1415	6,465.88	1,077.65
SAN LEANDRO PUBLIC LIBRARY	51,538	0.59	7.84	0.0580	2,863.22	954.41
MERCED COUNTY LIBRARY	51,482	0.19	3.07	0.1521	17,160.67	1,391.41
MURRIETA PUBLIC LIBRARY	51,147	0.45	22.21	0.1699	8,524.50	1,598.34
ARCADIA PUBLIC LIBRARY	50,899	0.89	16.75	0.0943	4,426.00	1,170.09
SAN MATEO PUBLIC LIBRARY	49,761	0.47	8.52	0.0897	3,427.07	598.23
RANCHO MIRAGE PUBLIC LIBRARY	47,545	2.63	16.85	0.1941	6,792.14	1,219.10
SHASTA PUBLIC LIBRARIES	46,932	0.26	7.05	0.0245	8,533.09	1,078.90
BUTTE COUNTY LIBRARY	46,163	0.21	4.42	0.0744	7,693.83	992.75
TULARE PUBLIC LIBRARY	44,797	0.71	20.65	0.2477	11,199.25	1,659.15
NAPA COUNTY LIBRARY	43,648	0.32	5.31	0.0872	3,491.84	473.92
CAMARENA MEMORIAL PUBLIC LIBRARY	41,613	1.03	13.51	0.3696	13,871.00	5,944.71
MORENO VALLEY PUBLIC LIBRARY	40,185	0.20	12.24	0.1362	13,395.00	1,505.06
RICHMOND PUBLIC LIBRARY	39,560	0.36	8.94	0.0000	4,395.56	541.92
OCEANSIDE PUBLIC LIBRARY	39,501	0.22	4.92	0.0836	2,997.04	643.55
SALINAS PUBLIC LIBRARY	39,312	0.24	4.94	0.0758	3,276.00	786.24
GLENDORA LIBRARY & CULTURAL CENTER	38,916	0.74	15.29	0.1268	7,050.00	1,024.11
ORANGE PUBLIC LIBRARY	38,585	0.27	6.47	0.0822	2,968.08	593.62
DOWNEY CITY LIBRARY	38,367	0.34	14.19	0.1032	8,526.00	1,112.09
MENLO PARK PUBLIC LIBRARY	37,872	1.12	8.00	0.1075	5,410.29	1,097.74
PALMDALE CITY LIBRARY	37,845	0.24	12.00	0.1790	13,761.82	1,809.90
SAN ANSELMO PUBLIC LIBRARY	37,557	2.92	14.94	0.3860	12,519.00	4,173.00
A. K. SMILEY PUBLIC LIBRARY	37,279	0.55	11.29	0.1362	7,455.80	828.42
LOS GATOS LIBRARY	37,089	1.18	14.02	0.1145	7,064.57	1,312.88
CAMARILLO PUBLIC LIBRARY	36,476	0.52	11.09	0.0858	5,808.28	720.02
SANTA FE SPRINGS CITY LIBRARY	36,112	1.96	9.97	0.2481	9,028.00	1,444.48
CORONADO PUBLIC LIBRARY	34,960	1.39	10.82	0.1142	3,410.73	864.28
LIVERMORE PUBLIC LIBRARY	34,675	0.39	7.01	0.0930	2,774.00	567.51
NEVADA COUNTY LIBRARY	33,412	0.34	3.76	0.1035	6,074.91	856.72
MILL VALLEY PUBLIC LIBRARY	32,789	2.20	10.65	0.1356	4,331.44	1,016.71
EL SEGUNDO PUBLIC LIBRARY	32,775	1.97	10.37	0.1945	5,462.50	897.95
CALABASAS CITY LIBRARY	31,518	1.30	14.44	0.1886	7,879.50	1,751.00
BUENA PARK LIBRARY DISTRICT	31,037	0.37	11.05	0.1115	5,172.83	646.60
CORONA PUBLIC LIBRARY	30,254	0.18	11.61	0.0741	3,361.56	1,029.05
COVINA PUBLIC LIBRARY	30,068	0.61	16.29	0.1575	30,068.00	1,431.81
BENICIA PUBLIC LIBRARY	28,224	1.03	9.25	0.1269	4,375.81	846.30
TULARE COUNTY FREE LIBRARY	26,911	0.08	1.22	0.0869	2,691.10	336.39
MONROVIA PUBLIC LIBRARY	24,588	0.66	9.31	0.1360	2,341.71	780.57
FOLSOM PUBLIC LIBRARY	24,509	0.32	10.48	0.0927	8,169.67	1,361.61
MONTEREY PUBLIC LIBRARY	24,257	0.85	5.82	0.0793	2,639.50	635.50
SAN BRUNO PUBLIC LIBRARY	24,022	0.53	9.89	0.1318	4,804.40	2,402.20
DALY CITY PUBLIC LIBRARY	22,604	0.21	2.99	0.0490	2,993.91	506.02
PALM SPRINGS PUBLIC LIBRARY	22,349	0.48	3.27	0.0730	3,724.83	798.18
LOMPOC PUBLIC LIBRARY	20,432	0.34	5.43	0.0902	5,108.00	851.33
HARRISON MEMORIAL LIBRARY	20,233	5.28	4.99	0.2320	4,046.60	1,114.15
MADERA COUNTY LIBRARY	20,069	0.13	2.62	0.1161	20,069.00	611.86
BEAUMONT LIBRARY DISTRICT	18,524	0.23	4.96	0.0998	1,899.90	871.72
HAYWARD PUBLIC LIBRARY	17,369	0.11	3.65	0.0406	1,654.19	294.89
SOUTH PASADENA PUBLIC LIBRARY	16,528	0.64	6.17	0.0666	2,361.14	543.68
PLACENTIA LIBRARY DISTRICT	16,087	0.29	5.04	0.0516	2,010.88	804.35
PASO ROBLES CITY LIBRARY	14,809	0.47	4.62	0.0653	7,404.50	1,057.79
BELVEDERE-TIBURON LIBRARY	14,314	1.23	4.74	0.0911	1,590.44	596.42
EL DORADO COUNTY LIBRARY	14,151	0.08	1.36	0.0240	2,177.08	235.46
CROWELL PUBLIC LIBRARY	13,956	1.03	4.52	0.0679	2,584.44	496.65
LARKSPUR PUBLIC LIBRARY	13,756	1.11	5.09	0.0000	5,002.18	1,195.13
PLACER COUNTY LIBRARY	13,529	0.07	0.78	0.0210	1,310.95	175.25
COALINGA-HURON LIBRARY DISTRICT	13,245	0.50	2.97	0.1680	13,245.00	575.87
DIXON PUBLIC LIBRARY DISTRICT	13,080	0.47	5.47	0.1168	3,270.00	817.50
POMONA PUBLIC LIBRARY	13,080	0.08	8.67	0.1231	6,540.00	571.18
PACIFIC GROVE PUBLIC LIBRARY	12,588	0.82	5.25	0.0879	2,288.73	699.33
SOUTH SAN FRANCISCO PUBLIC LIBRARY	12,077	0.19	2.51	0.0252	1,072.56	182.54
ALTADENA LIBRARY DISTRICT	11,332	0.21	2.30	0.0599	1,743.38	231.74
ST. HELENA PUBLIC LIBRARY	11,055	1.84	4.90	0.0965	3,685.00	850.38
UPLAND PUBLIC LIBRARY	10,188	0.13	3.91	0.0386	3,396.00	323.43
KINGS COUNTY LIBRARY	8,456	0.06	0.67	0.0408	1,691.20	272.77
SIMI VALLEY PUBLIC LIBRARY	8,338	0.07	2.92	0.0528	2,084.50	347.42
AZUSA CITY LIBRARY	8,300	0.17	2.89	0.0418	2,766.67	286.21
PALO VERDE VALLEY LIBRARY DISTRICT	7,859	0.20	3.42	0.0881	7,859.00	781.21
PORTERVILLE PUBLIC LIBRARY	7,800	0.13	1.88	0.0404	7,800.00	258.11
BANNING LIBRARY DISTRICT	6,899	0.22	2.87	0.1046	6,899.00	405.82
SIERRA MADRE PUBLIC LIBRARY	6,493	0.59	2.80	0.0806	1,411.52	636.57
MARIPOSA COUNTY LIBRARY	6,240	0.34	1.26	0.0481	6,240.00	891.43
BLANCHARD/SANTA PAULA PUBLIC LIBRARY DISTRICT	6,235	0.20	3.33	0.0803	4,156.67	372.91
SAN BENITO COUNTY FREE LIBRARY	6,132	0.11	3.21	0.0667	2,044.00	360.71
CALAVERAS COUNTY LIBRARY	6,028	0.13	0.63	0.1839	6,028.00	446.52
TUOLUMNE COUNTY LIBRARY	5,992	0.11	1.08	0.0360	2,996.00	292.29
COLUSA COUNTY FREE LIBRARY	5,984	0.27	0.91	0.1597	1,994.67	332.44
BRAWLEY PUBLIC LIBRARY	5,642	0.21	2.17	0.0874	2,821.00	313.44
TEHAMA COUNTY LIBRARY	5,315	0.08	1.86	0.0626	2,657.50	664.38
INYO COUNTY FREE LIBRARY	5,077	0.27	0.68	0.1240	1,692.33	564.11
SAUSALITO PUBLIC LIBRARY	4,420	0.61	1.41	0.0368	1,105.00	315.71
MOORPARK CITY LIBRARY	4,072	0.11	1.40	0.0360	1,357.33	313.23
IRWINDALE PUBLIC LIBRARY	3,798	2.68	1.90	0.2089	3,798.00	292.15
LINCOLN PUBLIC LIBRARY	3,260	0.07	2.10	0.0160	2,173.33	412.66
PLUMAS COUNTY LIBRARY	3,200	0.14	0.45	0.0000	1,963.19	234.78
SUTTER COUNTY LIBRARY	3,185	0.03	0.76	0.0062	3,185.00	138.48
IMPERIAL COUNTY LIBRARY	2,907	0.05	0.49	0.0646	2,907.00	223.62
PALO ALTO CITY LIBRARY	2,184	0.03	0.17	0.0026	78.70	21.41
AMADOR COUNTY LIBRARY	1,679	0.04	0.34	0.0235	1,679.00	139.92
COLTON PUBLIC LIBRARY	1,674	0.03	0.70	0.0265	669.60	372.00
MONO COUNTY FREE LIBRARY	929	0.07	0.10	0.0082	284.10	75.71
SIGNAL HILL PUBLIC LIBRARY	917	0.08	0.45	0.0294	917.00	101.89
IMPERIAL PUBLIC LIBRARY	868	0.05	0.74	0.0578	0.00	96.44
ALPINE COUNTY LIBRARY/ARCHIVES	606	0.52	0.21	0.0196	606.00	169.27
EL CENTRO PUBLIC LIBRARY	587	0.01	0.16	0.0076	587.00	41.93
YUBA COUNTY LIBRARY	509	0.01	0.38	0.0091	509.00	29.94
LASSEN LIBRARY DISTRICT	402	0.03	0.35	0.0111	402.00	80.40
TRINITY COUNTY FREE LIBRARY	367	0.03	0.17	0.0130	367.00	71.96
SAN JUAN BAUTISTA CITY LIBRARY	33	0.02	0.02	0.0040	0.00	23.57
INGLEWOOD PUBLIC LIBRARY	-1	0.00	0.00	0.0000	-0.10	-0.02
MODOC COUNTY LIBRARY	-1	0.00	0.00	-0.0001	-1.00	-0.14