2014-15 Reference - Text Report

Location (170)	7.4 Reference Questions	Reference Questions per Capita	Reference Questions per Hour Open	Reference Questions per Visit	Reference Questions per Librarian FTE	Reference Questions per Staff FTE

Median	43,335	0.48	7.85	0.1132	5,495.50	883.71
Total	41,687,854
Average	245,223	0.75	14.13	0.1266	6,419.54	1,043.96
Maximum	20,843,927	6.49	707.29	0.6129	60,181.00	10,620.18
Minimum	42	0.01	0.03	0.0045	239.50	30.00
California State Library	20,843,927	0.54	707.29	0.1303	6,441.64	1,057.47
LOS ANGELES PUBLIC LIBRARY	3,636,678	0.92	18.86	0.2580	10,101.88	1,948.92
LA COUNTY LIBRARY	1,792,703	0.53	9.33	0.1623	7,199.61	667.67
ORANGE COUNTY PUBLIC LIBRARIES	1,130,346	0.71	12.70	0.1843	9,498.71	1,919.09
SAN DIEGO PUBLIC LIBRARY	1,114,895	0.81	12.89	0.1679	9,477.18	1,483.76
SAN FRANCISCO PUBLIC LIBRARY	881,284	1.04	12.46	0.1287	4,024.13	736.24
FRESNO COUNTY PUBLIC LIBRARY	621,250	0.66	8.22	0.1806	11,947.12	1,709.08
RIVERSIDE COUNTY LIBRARY SYSTEM	487,093	0.40	6.81	0.1155	9,376.19	1,148.07
SAN JOSE PUBLIC LIBRARY	433,045	0.43	10.66	0.0715	4,920.97	804.92
ALAMEDA COUNTY LIBRARY	392,016	0.69	21.09	0.0739	9,116.65	1,028.91
SAN DIEGO COUNTY LIBRARY	382,980	0.35	4.24	0.0682	4,453.26	750.94
SANTA CLARA COUNTY LIBRARY	350,481	0.82	15.91	0.1089	4,222.66	832.50
LONG BEACH PUBLIC LIBRARY	330,370	0.70	15.45	0.2442	8,447.20	1,655.58
OAKLAND PUBLIC LIBRARY	314,709	0.73	10.05	0.1430	3,959.60	923.39
CARLSBAD CITY LIBRARY	262,798	2.37	26.88	0.3269	9,916.91	1,464.38
RIVERSIDE PUBLIC LIBRARY	219,091	0.69	11.16	0.2055	0.00	0.00
STOCKTON-SAN JOAQUIN COUNTY PUBLIC LIBRARY	216,248	0.33	10.65	0.2343	9,829.45	1,832.61
BERKELEY PUBLIC LIBRARY	206,604	1.74	15.16	0.1900	6,396.41	1,080.34
WHITTIER PUBLIC LIBRARY	202,875	2.33	39.85	0.3391	15,605.77	3,121.15
SANTA CRUZ PUBLIC LIBRARIES	190,429	0.87	9.39	0.1746	8,803.93	1,365.77
SONOMA COUNTY LIBRARY	186,147	0.38	7.43	0.0910	3,898.37	874.22
HEMET PUBLIC LIBRARY	180,543	2.19	91.37	0.6129	60,181.00	10,620.18
SAN MATEO COUNTY LIBRARIES	179,164	0.64	5.67	0.0822	4,200.80	1,025.85
RANCHO CUCAMONGA PUBLIC LIBRARY	171,743	0.99	30.40	0.2950	10,102.53	2,020.51
NEWPORT BEACH PUBLIC LIBRARY	168,126	1.93	13.29	0.1338	10,507.88	1,681.26
SAN LUIS OBISPO CITY-COUNTY LIBRARY	166,920	0.68	7.61	0.2118	9,273.33	1,304.06
ONTARIO CITY LIBRARY	165,808	0.98	28.73	0.2859	12,754.46	1,905.84
SACRAMENTO PUBLIC LIBRARY	162,200	0.12	3.10	0.0388	1,772.68	346.95
SOLANO COUNTY LIBRARY	160,565	0.43	7.06	0.1032	4,587.57	877.40
SANTA MONICA PUBLIC LIBRARY	155,818	1.67	12.18	0.1234	3,862.62	857.75
BURBANK PUBLIC LIBRARY	153,529	1.45	19.69	0.1403	6,044.45	1,525.22
SANTA CLARA CITY LIBRARY	150,192	1.24	23.73	0.1326	10,012.80	1,455.63
TORRANCE PUBLIC LIBRARY	140,365	0.95	10.04	0.2488	6,238.44	1,118.45
KERN COUNTY LIBRARY	132,690	0.15	3.62	0.1252	7,805.29	812.06
SALINAS PUBLIC LIBRARY	128,673	0.83	16.28	0.2191	18,381.86	1,864.83
BEVERLY HILLS PUBLIC LIBRARY	119,651	3.43	23.93	0.1583	7,478.19	1,227.19
YOLO COUNTY LIBRARY	112,702	0.74	8.84	0.1356	7,178.47	1,881.50
SANTA MARIA PUBLIC LIBRARY	108,380	0.74	15.91	0.2207	15,482.86	1,484.66
MONTEREY COUNTY FREE LIBRARIES	105,337	0.47	4.19	0.1206	6,196.29	842.70
SANTA BARBARA PUBLIC LIBRARY	103,889	0.46	7.33	0.0859	8,585.87	858.87
ANAHEIM PUBLIC LIBRARY	102,689	0.29	6.07	0.0840	5,063.56	621.23
STANISLAUS COUNTY FREE LIBRARY	97,799	0.18	3.97	0.0433	6,112.44	509.37
MISSION VIEJO LIBRARY	96,647	1.00	31.99	0.1159	6,396.23	1,943.43
CHULA VISTA PUBLIC LIBRARY	96,288	0.37	11.95	0.1198	5,835.64	1,573.33
ALHAMBRA CIVIC CENTER LIBRARY	96,036	1.12	33.35	0.1924	8,730.55	1,812.00
PASADENA PUBLIC LIBRARY	92,436	0.65	3.86	0.0857	3,851.50	497.24
MOUNTAIN VIEW PUBLIC LIBRARY	90,893	1.17	24.14	0.1341	6,059.53	1,280.18
ESCONDIDO PUBLIC LIBRARY	90,111	0.61	19.84	0.1931	6,931.62	990.23
NATIONAL CITY PUBLIC LIBRARY	89,357	1.49	37.23	0.2133	22,339.25	2,978.57
SAN RAFAEL PUBLIC LIBRARY	88,475	1.49	19.39	0.2505	7,372.92	2,457.64
SANTA CLARITA PUBLIC LIBRARY	86,940	0.41	9.12	0.0972	4,830.00	820.19
THOUSAND OAKS LIBRARY	85,991	0.66	16.20	0.1305	4,809.34	715.88
HUNTINGTON BEACH PUBLIC LIBRARY	84,915	0.43	7.85	0.1144	8,491.50	999.00
CERRITOS PUBLIC LIBRARY	83,952	1.68	24.95	0.0527	11,993.14	883.71
PLEASANTON PUBLIC LIBRARY	83,497	1.12	25.90	0.1519	6,422.85	1,855.49
REDWOOD CITY PUBLIC LIBRARY	83,304	1.02	9.00	0.0917	6,359.08	912.62
GLENDALE LIBRARY, ARTS & CULTURE	82,038	0.41	5.76	0.1116	2,882.57	738.42
OXNARD PUBLIC LIBRARY	80,208	0.39	12.13	0.1670	6,684.00	1,002.60
YORBA LINDA PUBLIC LIBRARY	79,768	1.18	24.94	0.2466	8,181.33	1,470.92
PALOS VERDES LIBRARY DISTRICT	78,977	1.14	9.20	0.1287	4,156.68	814.20
SUNNYVALE PUBLIC LIBRARY	78,244	0.53	23.48	0.1119	3,953.71	1,034.84
ALAMEDA FREE LIBRARY	78,009	1.02	13.52	0.1765	7,091.73	1,485.89
FULLERTON PUBLIC LIBRARY	75,869	0.54	24.75	0.1587	6,429.58	1,420.77
REDONDO BEACH PUBLIC LIBRARY	75,466	1.11	15.72	0.2106	7,546.60	1,715.14
WATSONVILLE PUBLIC LIBRARY	74,328	1.41	14.59	0.1427	6,757.09	1,046.87
PALO ALTO CITY LIBRARY	73,580	1.10	6.49	0.0907	4,031.78	797.62
RANCHO MIRAGE PUBLIC LIBRARY	70,496	3.94	24.98	0.2651	10,070.86	1,719.41
MARIN COUNTY FREE LIBRARY	66,981	0.47	2.92	0.0641	2,337.91	441.97
CITY OF COMMERCE PUBLIC LIBRARY	61,251	4.69	6.85	0.1955	7,656.38	805.93
SANTA ANA PUBLIC LIBRARY	59,400	0.18	9.21	0.1163	4,569.23	467.72
ROSEVILLE PUBLIC LIBRARY	57,199	0.45	7.98	0.1097	4,399.92	805.62
BUTTE COUNTY LIBRARY	55,110	0.25	5.11	0.0850	9,185.00	1,106.63
NAPA COUNTY LIBRARY	54,802	0.41	0.00	0.1059	4,384.16	595.03
SHASTA PUBLIC LIBRARIES	51,431	0.29	7.73	0.0236	10,286.20	1,094.28
SAN BERNARDINO PUBLIC LIBRARY	50,461	0.24	10.00	0.1555	12,615.25	3,153.81
HUMBOLDT COUNTY LIBRARY	48,987	0.36	4.01	0.1564	5,443.00	999.73
BURLINGAME PUBLIC LIBRARY	46,884	1.25	9.80	0.1297	4,262.18	919.29
DOWNEY CITY LIBRARY	46,210	0.41	17.10	0.1283	10,268.89	1,339.42
TULARE PUBLIC LIBRARY	45,959	0.74	21.19	0.2630	11,489.75	1,838.36
MORENO VALLEY PUBLIC LIBRARY	45,865	0.23	13.61	0.1411	11,466.25	1,092.02
SAN MATEO PUBLIC LIBRARY	45,842	0.44	7.86	0.0810	3,056.13	552.31
MENLO PARK PUBLIC LIBRARY	45,034	1.35	9.52	0.1265	6,433.43	1,286.69
MERCED COUNTY LIBRARY	43,854	0.16	2.84	0.1280	14,618.00	1,414.65
MENDOCINO COUNTY LIBRARY	43,680	0.49	3.68	0.1048	4,853.33	889.61
OCEANSIDE PUBLIC LIBRARY	43,481	0.25	5.86	0.0952	3,336.99	703.69
ARCADIA PUBLIC LIBRARY	43,188	0.75	14.22	0.0884	3,755.48	992.83
A. K. SMILEY PUBLIC LIBRARY	42,243	0.60	12.79	0.1705	8,448.60	1,030.32
CORONADO PUBLIC LIBRARY	41,932	1.78	13.06	0.1291	5,410.58	976.30
CAMARILLO PUBLIC LIBRARY	41,856	0.62	12.73	0.1007	6,664.97	826.21
PALMDALE CITY LIBRARY	41,573	0.26	13.97	0.1945	13,857.67	1,979.67
ORANGE PUBLIC LIBRARY	41,256	0.29	6.91	0.0821	3,173.54	634.71
MURRIETA PUBLIC LIBRARY	40,807	0.38	17.88	0.1349	6,801.17	1,275.22
GLENDORA LIBRARY & CULTURAL CENTER	39,736	0.77	15.58	0.1428	6,622.67	1,045.68
RICHMOND PUBLIC LIBRARY	38,860	0.36	8.90	0.3676	4,317.78	532.33
SANTA FE SPRINGS CITY LIBRARY	38,302	2.17	10.99	0.2428	12,767.33	1,532.08
MILL VALLEY PUBLIC LIBRARY	38,148	2.64	12.37	0.1572	4,768.50	1,192.13
LIVERMORE PUBLIC LIBRARY	36,545	0.42	7.39	0.0945	2,811.15	580.08
NEVADA COUNTY LIBRARY	36,128	0.37	4.00	0.1041	7,225.60	926.36
BUENA PARK LIBRARY DISTRICT	35,712	0.43	13.31	0.1274	5,952.00	776.35
CAMARENA MEMORIAL PUBLIC LIBRARY	35,578	0.87	12.51	0.3734	11,859.33	5,082.57
TULARE COUNTY FREE LIBRARY	33,973	0.10	1.54	0.1104	3,397.30	447.01
LOS GATOS LIBRARY	33,144	1.09	12.53	0.1085	5,524.00	1,274.77
PALM SPRINGS PUBLIC LIBRARY	32,973	0.71	13.05	0.1212	5,495.50	1,177.61
EL SEGUNDO PUBLIC LIBRARY	32,779	1.93	10.37	0.1922	5,463.17	565.16
CALABASAS CITY LIBRARY	31,536	1.30	14.65	0.1771	7,884.00	1,752.00
KINGS COUNTY LIBRARY	30,739	0.21	2.44	0.1431	6,147.80	991.58
VENTURA COUNTY LIBRARY	30,418	0.12	1.52	0.0447	2,172.71	253.48
SAN ANSELMO PUBLIC LIBRARY	27,372	2.16	11.71	0.2878	9,124.00	3,910.29
COVINA PUBLIC LIBRARY	27,354	0.56	14.66	0.1325	27,354.00	1,439.68
MONROVIA PUBLIC LIBRARY	27,044	0.72	9.87	0.1465	2,458.55	1,287.81
CORONA PUBLIC LIBRARY	27,030	0.17	10.38	0.0648	2,574.29	874.76
MONTEREY PUBLIC LIBRARY	26,271	0.93	8.99	0.0737	3,065.46	710.22
LOMPOC PUBLIC LIBRARY	24,462	0.37	3.92	0.0782	6,115.50	1,019.25
FOLSOM PUBLIC LIBRARY	24,404	0.33	10.44	0.0935	8,134.67	1,162.10
HARRISON MEMORIAL LIBRARY	24,318	6.49	6.00	0.2522	4,863.60	1,430.47
PLACENTIA LIBRARY DISTRICT	23,559	0.42	7.30	0.0732	2,355.90	906.12
SAN BRUNO PUBLIC LIBRARY	22,490	0.51	9.36	0.1025	5,622.50	1,124.50
BENICIA PUBLIC LIBRARY	21,392	0.77	6.99	0.0917	3,565.33	668.50
UPLAND PUBLIC LIBRARY	20,462	0.27	7.85	0.0852	6,820.67	649.59
BEAUMONT LIBRARY DISTRICT	20,167	0.26	5.97	0.0975	2,881.00	1,061.42
SOUTH PASADENA PUBLIC LIBRARY	18,866	0.72	7.04	0.0700	2,695.14	608.58
HAYWARD PUBLIC LIBRARY	18,631	0.12	3.91	0.0362	1,863.10	321.22
POMONA PUBLIC LIBRARY	17,499	0.11	11.60	0.1573	8,749.50	764.15
EL DORADO COUNTY LIBRARY	17,179	0.09	1.70	0.0284	2,454.14	281.62
PASO ROBLES CITY LIBRARY	15,634	0.51	4.86	0.0733	6,514.17	1,102.54
PLACER COUNTY LIBRARY	15,485	0.08	0.92	0.0244	1,935.63	219.83
BELVEDERE-TIBURON LIBRARY	15,219	1.34	5.04	0.0943	1,691.00	608.76
LARKSPUR PUBLIC LIBRARY	14,450	1.17	5.35	0.0000	4,816.67	963.33
DIXON PUBLIC LIBRARY DISTRICT	14,375	0.51	6.01	0.1325	3,593.75	898.44
CROWELL PUBLIC LIBRARY	13,909	1.04	4.50	0.0632	2,781.80	479.62
PACIFIC GROVE PUBLIC LIBRARY	13,031	0.85	5.61	0.0899	3,257.75	723.94
DALY CITY PUBLIC LIBRARY	12,659	0.12	1.67	0.0290	1,582.38	263.73
PORTERVILLE PUBLIC LIBRARY	11,232	0.20	2.71	0.0535	11,232.00	362.32
MADERA COUNTY LIBRARY	11,218	0.07	1.44	0.0545	11,218.00	534.19
BLANCHARD/SANTA PAULA PUBLIC LIBRARY DISTRICT	11,037	0.36	5.90	0.1375	5,518.50	613.17
SAUSALITO PUBLIC LIBRARY	10,319	1.41	3.28	0.0912	2,579.75	737.07
SOUTH SAN FRANCISCO PUBLIC LIBRARY	9,935	0.15	1.51	0.0196	903.18	157.70
ST. HELENA PUBLIC LIBRARY	9,171	1.51	3.00	0.0772	2,292.75	509.50
PALO VERDE VALLEY LIBRARY DISTRICT	8,978	0.24	3.91	0.1015	11,970.67	954.09
TUOLUMNE COUNTY LIBRARY	8,901	0.16	1.58	0.0532	4,450.50	370.88
COLUSA COUNTY FREE LIBRARY	8,273	0.38	1.29	0.2277	2,757.67	590.93
AZUSA CITY LIBRARY	7,875	0.16	2.75	0.0399	2,625.00	271.55
COALINGA-HURON LIBRARY DISTRICT	7,555	0.29	1.70	0.0970	7,555.00	302.20
MARIPOSA COUNTY LIBRARY	7,460	0.42	1.51	0.0571	7,460.00	1,065.71
BANNING LIBRARY DISTRICT	7,186	0.23	2.99	0.0871	3,593.00	399.22
SIMI VALLEY PUBLIC LIBRARY	7,101	0.06	2.48	0.0451	1,775.25	295.88
SIERRA MADRE PUBLIC LIBRARY	6,548	0.59	2.84	0.0785	1,091.33	545.67
SAN BENITO COUNTY FREE LIBRARY	6,042	0.11	3.41	0.0630	2,014.00	402.80
BRAWLEY PUBLIC LIBRARY	5,984	0.23	2.30	0.0957	2,992.00	332.44
PLUMAS COUNTY LIBRARY	5,523	0.24	0.80	0.0689	2,761.50	394.50
INYO COUNTY FREE LIBRARY	4,874	0.26	0.65	0.1155	1,624.67	551.36
MOORPARK CITY LIBRARY	4,368	0.12	1.50	0.0330	1,456.00	336.00
IRWINDALE PUBLIC LIBRARY	4,211	2.86	2.11	0.2204	4,211.00	323.92
TEHAMA COUNTY LIBRARY	4,190	0.07	1.47	0.0503	1,396.67	465.56
CALAVERAS COUNTY LIBRARY	4,112	0.09	0.40	0.0000	4,112.00	316.31
LAKE COUNTY LIBRARY	4,033	0.06	0.66	0.0118	1,344.33	192.05
SUTTER COUNTY LIBRARY	3,204	0.03	0.76	0.0062	3,204.00	118.67
SIGNAL HILL PUBLIC LIBRARY	3,104	0.27	1.37	0.0822	3,104.00	282.18
COLTON PUBLIC LIBRARY	2,335	0.04	0.98	0.0351	2,335.00	778.33
AMADOR COUNTY LIBRARY	2,078	0.06	0.43	0.0275	2,078.00	138.53
MODOC COUNTY LIBRARY	2,000	0.21	0.89	0.1202	2,000.00	285.71
IMPERIAL COUNTY LIBRARY	1,996	0.04	0.40	0.0479	1,996.00	153.54
IMPERIAL PUBLIC LIBRARY	1,867	0.11	0.75	0.0575	0.00	186.70
MONO COUNTY FREE LIBRARY	958	0.07	0.10	0.0080	239.50	68.43
EL CENTRO PUBLIC LIBRARY	669	0.01	0.19	0.0070	669.00	47.79
YUBA COUNTY LIBRARY	604	0.01	0.45	0.0108	604.00	35.53
ALPINE COUNTY LIBRARY/ARCHIVES	495	0.44	0.17	0.0163	495.00	99.00
LASSEN LIBRARY DISTRICT	369	0.02	0.32	0.0095	369.00	73.80
TRINITY COUNTY FREE LIBRARY	311	0.02	0.14	0.0108	311.00	62.20
SAN JUAN BAUTISTA CITY LIBRARY	42	0.02	0.03	0.0045	0.00	30.00