2013-14 Reference - Text Report

Location (177)	7.4 Reference Questions	Reference Questions per Capita	Reference Questions per Hour Open	Reference Questions per Visit	Reference Questions per Librarian FTE	Reference Questions per Staff FTE

Median	41,778	0.50	8.28	0.1107	5,854.31	955.65
Total	44,304,596
Average	250,308	0.79	11.09	0.1332	7,126.22	1,125.33
Maximum	22,152,298	9.94	86.25	1.0000	68,527.25	6,526.40
Minimum	55	0.00	0.04	0.0046	212.61	21.33
California State Library	22,152,298	0.58	9.56	0.1373	6,903.93	1,108.78
LOS ANGELES PUBLIC LIBRARY	3,506,981	0.90	19.03	0.2405	10,077.53	2,055.67
LA COUNTY LIBRARY	1,700,017	0.51	8.56	0.1548	6,938.84	637.43
ORANGE COUNTY PUBLIC LIBRARIES	1,255,435	0.80	14.36	0.1947	10,083.82	2,227.92
SAN DIEGO PUBLIC LIBRARY	1,143,946	0.85	14.37	0.1854	10,222.02	1,602.28
SAN FRANCISCO PUBLIC LIBRARY	1,040,907	1.24	14.87	0.1539	4,895.39	864.35
SAN JOSE PUBLIC LIBRARY	548,062	0.55	13.45	0.0859	6,256.42	1,000.88
SAN DIEGO COUNTY LIBRARY	465,400	0.43	5.06	0.0814	5,475.29	955.65
RIVERSIDE COUNTY LIBRARY SYSTEM	449,565	0.37	6.14	0.1036	8,991.30	1,123.91
ALAMEDA COUNTY LIBRARY	431,829	0.77	22.41	0.0889	10,532.41	1,068.67
OAKLAND PUBLIC LIBRARY	369,017	0.87	11.56	0.1697	4,620.22	1,081.12
SANTA CLARA COUNTY LIBRARY	367,431	0.86	16.39	0.1129	4,494.57	874.11
BERKELEY PUBLIC LIBRARY	320,385	2.73	23.52	0.2399	9,076.06	1,690.69
LONG BEACH PUBLIC LIBRARY	308,740	0.66	14.52	0.2437	8,319.59	1,531.83
SONOMA COUNTY LIBRARY	278,428	0.57	11.11	0.1274	5,050.39	1,256.95
MORENO VALLEY PUBLIC LIBRARY	274,109	1.38	86.25	1.0000	68,527.25	6,526.40
CARLSBAD CITY LIBRARY	271,855	2.47	27.81	0.3435	10,455.96	1,484.25
FRESNO COUNTY PUBLIC LIBRARY	262,925	0.28	2.37	0.0671	5,715.76	572.32
RIVERSIDE PUBLIC LIBRARY	250,665	0.80	12.52	0.2446	31,333.13	2,242.08
SANTA MONICA PUBLIC LIBRARY	238,529	2.59	21.69	0.1885	5,902.72	1,260.79
ONTARIO CITY LIBRARY	221,543	1.32	38.38	0.3350	17,041.77	2,551.75
STOCKTON-SAN JOAQUIN COUNTY PUBLIC LIBRARY	219,822	0.34	11.15	0.2307	10,467.71	1,890.13
SAN MATEO COUNTY LIBRARIES	214,930	0.78	6.65	0.1056	5,287.33	1,240.58
SACRAMENTO PUBLIC LIBRARY	210,050	0.15	4.13	0.0507	2,400.57	481.21
BURBANK PUBLIC LIBRARY	205,185	1.94	25.38	0.1856	8,030.72	2,058.23
NEWPORT BEACH PUBLIC LIBRARY	190,391	2.19	15.05	0.1360	11,899.44	1,888.05
WHITTIER PUBLIC LIBRARY	187,917	2.17	36.91	0.3204	15,033.36	2,877.75
SAN LUIS OBISPO CITY-COUNTY LIBRARY	183,872	0.76	9.79	0.2256	10,506.97	1,513.35
SOLANO COUNTY LIBRARY	172,421	0.47	7.58	0.1073	4,926.31	947.37
SALINAS PUBLIC LIBRARY	172,353	1.11	21.01	0.2717	10,445.64	2,344.94
RANCHO CUCAMONGA PUBLIC LIBRARY	162,775	0.94	28.56	0.2861	12,521.15	1,550.24
SANTA CLARA CITY LIBRARY	155,628	1.28	38.81	0.1843	12,420.43	1,748.83
SAN RAFAEL PUBLIC LIBRARY	153,118	2.61	44.46	0.4366	12,813.22	4,157.43
SANTA CRUZ PUBLIC LIBRARIES	150,488	0.71	6.69	0.1366	6,957.37	1,069.34
THOUSAND OAKS LIBRARY	149,908	1.16	28.24	0.2254	8,751.20	1,240.04
SANTA CLARITA PUBLIC LIBRARY	149,800	0.72	15.94	0.1649	8,560.00	1,419.91
TORRANCE PUBLIC LIBRARY	148,504	1.01	10.62	0.2617	7,615.59	1,331.87
KERN COUNTY LIBRARY	144,451	0.17	4.26	0.1575	8,497.12	884.03
SHASTA PUBLIC LIBRARIES	144,020	0.80	21.64	0.0612	28,804.00	3,064.26
MISSION VIEJO LIBRARY	123,247	1.29	40.80	0.1410	8,254.99	2,355.19
YOLO COUNTY LIBRARY	121,720	0.82	9.54	0.1379	8,196.63	2,133.57
BEVERLY HILLS PUBLIC LIBRARY	120,559	3.48	24.11	0.1540	7,534.94	1,142.74
ALHAMBRA CIVIC CENTER LIBRARY	115,177	1.36	38.86	0.2383	10,969.24	2,245.17
MONTEREY COUNTY FREE LIBRARIES	111,122	0.50	4.64	0.1350	6,536.59	888.98
MOUNTAIN VIEW PUBLIC LIBRARY	105,721	1.38	24.86	0.1292	7,048.07	1,510.30
PASADENA PUBLIC LIBRARY	104,903	0.74	4.38	0.0904	4,370.96	564.30
NATIONAL CITY PUBLIC LIBRARY	101,742	1.71	42.39	0.3252	20,348.40	993.19
CHULA VISTA PUBLIC LIBRARY	100,258	0.39	12.79	0.1204	6,468.26	1,606.70
SANTA BARBARA PUBLIC LIBRARY	99,264	0.45	6.87	0.0800	9,453.71	784.70
REDWOOD CITY PUBLIC LIBRARY	97,540	1.21	10.54	0.0941	7,445.80	1,122.44
ANAHEIM PUBLIC LIBRARY	97,015	0.28	5.50	0.0767	4,760.30	707.62
SUNNYVALE PUBLIC LIBRARY	94,976	0.65	28.52	0.1342	4,720.48	1,187.79
STANISLAUS COUNTY FREE LIBRARY	94,237	0.18	3.82	0.0000	5,889.81	485.76
MARIN COUNTY FREE LIBRARY	93,744	0.67	4.18	0.0917	3,344.42	742.53
CERRITOS PUBLIC LIBRARY	91,393	1.84	27.16	0.0977	11,424.13	913.93
YORBA LINDA PUBLIC LIBRARY	89,232	1.33	28.58	0.2664	10,197.94	1,676.35
PLEASANTON PUBLIC LIBRARY	85,230	1.17	27.40	0.1536	6,684.71	1,904.58
ESCONDIDO PUBLIC LIBRARY	82,693	0.56	23.96	0.1682	8,704.53	1,282.06
PALOS VERDES LIBRARY DISTRICT	81,913	1.19	9.55	0.1318	4,311.21	844.46
SANTA ANA PUBLIC LIBRARY	78,964	0.24	17.45	0.3076	6,074.15	962.98
OXNARD PUBLIC LIBRARY	78,393	0.38	11.87	0.1506	6,271.44	906.28
GLENDALE LIBRARY, ARTS & CULTURE	77,347	0.40	5.59	0.1056	3,091.41	681.47
RANCHO MIRAGE PUBLIC LIBRARY	77,207	4.35	27.73	0.2787	7,720.70	1,754.70
ALAMEDA FREE LIBRARY	76,976	1.01	13.58	0.1747	6,997.82	1,466.21
WATSONVILLE PUBLIC LIBRARY	76,235	1.26	31.76	0.1433	6,098.80	1,112.92
REDONDO BEACH PUBLIC LIBRARY	75,666	1.12	15.76	0.2266	7,566.60	1,700.36
SAN LEANDRO PUBLIC LIBRARY	74,789	0.85	10.87	0.0948	5,342.07	1,384.98
FULLERTON PUBLIC LIBRARY	73,701	0.53	24.04	0.1479	5,757.89	1,406.51
SANTA MARIA PUBLIC LIBRARY	68,759	0.47	10.09	0.1505	11,459.83	904.49
MURRIETA PUBLIC LIBRARY	67,079	0.63	28.04	0.2088	12,196.18	2,199.31
HUMBOLDT COUNTY LIBRARY	66,682	0.50	4.78	0.1748	7,409.11	1,360.86
HUNTINGTON BEACH PUBLIC LIBRARY	64,580	0.33	6.05	0.0910	6,458.00	743.50
HEMET PUBLIC LIBRARY	60,872	0.75	30.81	0.2380	20,290.67	3,804.50
ROSEVILLE PUBLIC LIBRARY	60,090	0.47	8.42	0.1124	4,807.20	849.93
NEVADA COUNTY LIBRARY	56,980	0.59	6.62	0.1601	13,407.06	1,560.67
NAPA COUNTY LIBRARY	54,084	0.41	6.04	0.0889	4,326.72	587.23
OCEANSIDE PUBLIC LIBRARY	50,505	0.30	6.32	0.1070	3,454.51	848.25
BUTTE COUNTY LIBRARY	50,391	0.23	4.67	0.0809	8,398.50	997.84
DOWNEY CITY LIBRARY	49,714	0.44	18.39	0.1367	12,428.50	4,971.40
ALTADENA LIBRARY DISTRICT	48,726	0.92	9.94	0.1293	5,211.34	1,081.60
SAN BERNARDINO PUBLIC LIBRARY	48,324	0.23	9.58	0.1444	12,081.00	2,684.67
BURLINGAME PUBLIC LIBRARY	48,026	1.29	10.04	0.1257	4,740.97	901.90
CAMARILLO PUBLIC LIBRARY	46,437	0.70	14.12	0.1091	8,794.89	916.28
ORANGE PUBLIC LIBRARY	45,175	0.32	7.57	0.0845	3,475.00	694.36
SAN MATEO PUBLIC LIBRARY	44,068	0.42	8.30	0.0831	2,937.87	544.72
GLENDORA LIBRARY & CULTURAL CENTER	43,753	0.85	16.91	0.1568	7,841.04	1,198.71
MENDOCINO COUNTY LIBRARY	43,200	0.49	3.72	0.1001	5,400.00	830.77
ARCADIA PUBLIC LIBRARY	42,625	0.74	14.03	0.0771	3,706.52	979.89
MILL VALLEY PUBLIC LIBRARY	41,778	2.93	13.60	0.1712	5,145.07	1,337.32
MENLO PARK PUBLIC LIBRARY	41,472	1.26	8.76	0.1323	6,144.00	1,238.34
MERCED COUNTY LIBRARY	40,878	0.15	2.53	0.1203	13,626.00	1,318.65
FOLSOM PUBLIC LIBRARY	40,587	0.55	18.65	0.1576	13,529.00	1,659.32
PALMDALE CITY LIBRARY	40,035	0.26	13.83	0.1937	16,014.00	2,107.11
CORONADO PUBLIC LIBRARY	39,965	1.71	12.50	0.1194	4,440.56	1,038.05
A. K. SMILEY PUBLIC LIBRARY	38,959	0.56	11.80	0.1454	7,791.80	1,025.24
LIVERMORE PUBLIC LIBRARY	38,837	0.46	7.85	0.0986	3,377.13	606.83
RICHMOND PUBLIC LIBRARY	38,199	0.36	7.20	0.2019	3,472.64	509.32
HARRISON MEMORIAL LIBRARY	37,010	9.94	8.68	0.2900	7,328.71	2,032.40
INGLEWOOD PUBLIC LIBRARY	36,863	0.33	12.46	0.1872	4,002.50	776.55
CAMARENA MEMORIAL PUBLIC LIBRARY	36,746	0.91	12.79	0.3727	12,248.67	5,249.43
CITY OF COMMERCE PUBLIC LIBRARY	36,653	2.82	4.10	0.1207	6,430.35	497.33
TULARE COUNTY FREE LIBRARY	36,408	0.11	1.90	0.1090	3,640.80	545.03
UPLAND PUBLIC LIBRARY	34,173	0.45	15.65	0.1956	11,391.00	1,084.86
PALO ALTO CITY LIBRARY	34,060	0.51	3.02	0.0502	1,769.35	365.25
CALABASAS CITY LIBRARY	33,956	1.42	15.65	0.1961	10,289.70	1,855.52
LOS GATOS LIBRARY	33,955	1.11	12.71	0.0922	5,854.31	1,326.37
CORONA PUBLIC LIBRARY	32,150	0.20	12.62	0.0769	3,061.90	1,061.06
PALM SPRINGS PUBLIC LIBRARY	31,508	0.68	12.53	0.1248	5,251.33	1,175.67
KINGS COUNTY LIBRARY	30,846	0.21	2.52	0.0670	6,169.20	1,036.49
BUENA PARK LIBRARY DISTRICT	27,813	0.34	11.85	0.1011	3,973.29	598.13
BELVEDERE-TIBURON LIBRARY	27,811	2.49	9.23	0.1717	3,006.59	1,249.93
MONROVIA PUBLIC LIBRARY	27,800	0.75	9.33	0.1494	2,670.51	1,042.37
SAN ANSELMO PUBLIC LIBRARY	27,300	2.18	11.64	0.2598	9,578.95	3,839.66
MONTEREY PUBLIC LIBRARY	27,016	0.95	8.28	0.0761	3,112.44	726.24
BENICIA PUBLIC LIBRARY	26,264	0.96	8.57	0.1033	4,466.67	801.22
VENTURA COUNTY LIBRARY	25,087	0.10	1.62	0.0242	1,929.77	216.68
SAN BRUNO PUBLIC LIBRARY	24,173	0.56	10.06	0.0973	4,834.60	1,208.65
HAYWARD PUBLIC LIBRARY	24,101	0.16	5.06	0.0470	2,677.89	467.07
COVINA PUBLIC LIBRARY	23,161	0.48	12.37	0.1043	23,161.00	1,221.57
PLACENTIA LIBRARY DISTRICT	23,118	0.42	7.69	0.0862	2,433.47	803.27
LOMPOC PUBLIC LIBRARY	22,875	0.35	3.33	0.0894	7,625.00	1,307.14
VICTORVILLE CITY LIBRARY	22,000	0.18	7.10	0.1149	22,000.00	1,279.07
SOUTH PASADENA PUBLIC LIBRARY	21,758	0.84	8.12	0.0776	2,940.27	706.43
SANTA FE SPRINGS CITY LIBRARY	20,682	1.19	6.31	0.1327	6,894.00	961.95
MONTEREY PARK BRUGGEMEYER LIBRARY	20,228	0.33	9.87	0.0630	3,332.45	469.22
EL DORADO COUNTY LIBRARY	19,962	0.11	1.93	0.0327	3,071.08	319.90
POMONA PUBLIC LIBRARY	18,775	0.12	12.45	0.1748	9,387.50	819.87
BEAUMONT LIBRARY DISTRICT	17,835	0.24	5.56	0.0844	2,743.85	891.75
PASO ROBLES CITY LIBRARY	17,618	0.58	5.45	0.0756	7,340.83	1,179.25
TULARE PUBLIC LIBRARY	17,121	0.28	7.89	0.1044	4,280.25	634.11
DALY CITY PUBLIC LIBRARY	17,022	0.16	2.29	0.0393	2,618.77	415.17
LODI PUBLIC LIBRARY	17,012	0.27	5.28	0.0673	5,670.67	1,000.71
PLACER COUNTY LIBRARY	16,912	0.09	0.90	0.0237	2,114.00	234.11
LARKSPUR PUBLIC LIBRARY	15,995	1.32	5.95	0.0000	5,331.67	1,176.10
MADERA COUNTY LIBRARY	14,857	0.10	2.01	0.0672	14,857.00	724.73
CROWELL PUBLIC LIBRARY	13,939	1.04	4.53	0.0617	2,581.30	453.15
PORTERVILLE PUBLIC LIBRARY	13,260	0.24	3.20	0.0586	13,260.00	437.34
DIXON PUBLIC LIBRARY DISTRICT	13,139	0.47	5.05	0.1314	3,503.73	890.78
PACIFIC GROVE PUBLIC LIBRARY	13,066	0.85	5.81	0.1004	3,733.14	816.63
BLANCHARD/SANTA PAULA PUBLIC LIBRARY DISTRICT	12,078	0.40	6.45	0.1289	7,104.71	779.23
SAUSALITO PUBLIC LIBRARY	10,242	1.43	3.26	0.0910	2,926.29	758.67
TUOLUMNE COUNTY LIBRARY	9,874	0.18	1.39	0.0567	4,937.00	438.84
COLUSA COUNTY FREE LIBRARY	9,183	0.42	1.48	0.2574	3,061.00	552.53
PALO VERDE VALLEY LIBRARY DISTRICT	9,100	0.25	3.96	0.1081	12,133.33	1,218.21
SOUTH SAN FRANCISCO PUBLIC LIBRARY	8,895	0.14	1.37	0.0184	850.38	152.21
LAKE COUNTY LIBRARY	8,774	0.14	1.45	0.0259	3,509.60	412.70
AZUSA CITY LIBRARY	8,216	0.17	2.96	0.0423	2,738.67	322.20
COALINGA-HURON LIBRARY DISTRICT	7,945	0.31	1.50	0.0976	7,945.00	317.80
MARIPOSA COUNTY LIBRARY	7,576	0.41	1.53	0.0583	7,576.00	1,082.29
SIMI VALLEY PUBLIC LIBRARY	6,316	0.05	2.44	0.0354	1,403.56	268.77
BRAWLEY PUBLIC LIBRARY	6,018	0.23	2.74	0.0927	3,009.00	354.00
IRWINDALE PUBLIC LIBRARY	5,995	4.09	3.00	0.2961	5,995.00	461.15
INYO COUNTY FREE LIBRARY	5,937	0.32	0.75	0.0000	1,979.00	690.35
SIERRA MADRE PUBLIC LIBRARY	5,760	0.52	2.48	0.0729	1,107.69	405.63
SAN BENITO COUNTY FREE LIBRARY	5,649	0.10	3.01	0.0598	1,883.00	403.50
CALAVERAS COUNTY LIBRARY	5,588	0.13	0.58	0.0000	5,588.00	440.00
TEHAMA COUNTY LIBRARY	5,252	0.08	1.84	0.0618	1,750.67	583.56
BANNING LIBRARY DISTRICT	5,096	0.17	2.04	0.0671	2,548.00	283.11
LINCOLN PUBLIC LIBRARY	4,486	0.10	3.82	0.0263	4,577.55	619.61
WOODLAND PUBLIC LIBRARY	4,150	0.07	1.98	0.0239	1,007.28	215.03
AMADOR COUNTY LIBRARY	3,432	0.09	0.69	0.0414	3,432.00	245.14
PLUMAS COUNTY LIBRARY	3,012	0.14	0.44	0.0388	1,847.85	219.37
SIGNAL HILL PUBLIC LIBRARY	2,971	0.26	1.38	0.0778	2,971.00	424.43
SUTTER COUNTY LIBRARY	2,808	0.03	0.67	0.0055	2,808.00	104.00
COLTON PUBLIC LIBRARY	2,584	0.05	3.14	0.0395	2,584.00	861.33
MODOC COUNTY LIBRARY	2,500	0.27	0.98	0.0000	2,500.00	411.18
ST. HELENA PUBLIC LIBRARY	2,163	0.36	0.76	0.0180	540.75	110.58
IMPERIAL PUBLIC LIBRARY	1,482	0.09	0.62	0.0575	0.00	185.25
MONO COUNTY FREE LIBRARY	978	0.07	0.09	0.0078	212.61	36.77
EL CENTRO PUBLIC LIBRARY	879	0.02	0.24	0.0107	879.00	62.79
IMPERIAL COUNTY LIBRARY	419	0.01	0.08	0.0095	419.00	34.92
ALPINE COUNTY LIBRARY/ARCHIVES	399	0.37	0.13	0.0131	399.00	94.10
DEL NORTE COUNTY LIBRARY DISTRICT	368	0.01	0.17	0.0046	368.00	122.67
TRINITY COUNTY FREE LIBRARY	324	0.02	0.17	0.0109	405.00	84.38
YUBA COUNTY LIBRARY	320	0.00	0.24	0.0053	320.00	21.33
LASSEN LIBRARY DISTRICT	300	0.02	0.27	0.0074	400.00	67.42
SAN JUAN BAUTISTA CITY LIBRARY	55	0.03	0.04	0.0057	0.00	45.83